CSL Berkshire Operating Company, LLC

My wife and I are so extremely happy that we selected Welbrook to care for my father. The facility is top-notch, and on our first visit, we were surprised by how "non-instatitutional" it looked. The facility is more like a nice hotel than an assisted living center. The staff at Welbrook is wonderful. Always caring and friendly, every visit we make, they fill us in on how my father is doing, and let us know what's been happening. If you're considering using Welbrook, do yourself a favor and schedule a meeting with the staff, take a tour of the building, and ask all of your questions. In my experience, the excellent staff is always willing to help however they can.

One of the questions I asked before I placed Faye was can her sister stay in her apartment they said yes but when signed paperwork to admit they said no .

One of my favorite things about it is outside patio and alot of activities. keep busy.

Welbrook has exceeded all of my expectations. I am telling other family members to consider staying there!

It's a very homey place. Give them some time for the staff to get to know your loved one. It takes some time to get into the groove of things. Overall it has been a good experience. They are understaffed. My loved one has a fantastic bedroom.

Our loved one has only been there for a couple months now and is still adjusting, but so far we have been pleased with the facility. The staff members are nice and usually they are quick to respond, but there are always room for improvements.

Every facility has issues but when it's important the staff does an excellent job. During the covid19 pandemic the staff quickly implemented safeguards to protect the Seniors. I know this for a fact because my Parents live there. Thanks Generations !

My wife and I have recently placed her mother in Welbrook's Memory Care building. This is our first experience placing a loved one in any such facility. Needless to say, first the search and then the admission process has been both time consuming and emotional. Mom has only been resident at Welbrook for one week, but already we're convinced we selected the right home for her. From our first tour of the facility through the entire assessment process, Welbrook personnel took care to answer all our questions and guide us through the admission. These past few weeks, looking in on Mom, we're already so impressed with the level of care and attention paid by the building's staff. Every resident's situation is different of course, and the staff has paid particular attention to Mom's individual needs. We're off to a great start at Welbrook!

They were building a new community when my daughters toured Welbrook. It is a nice community and my husband was on the waiting list. The staff were nice during the tour. We however were not thrilled with the pricing system so we did choose another community.

They are having some growing pains right now because they are new. They do not have enough staff. It is not a big problem, but it shows some. The food is very good, the people are very friendly. The residents seem very happy.

The facility is great. Includes a Pub and first class dining room. Also a gym, small theater, art room and multi purpose room. And a pool & Jacuzzi. More activities than you can do in a day. The staff is super friendly and they try very hard to please. The food is top-notch and includes 2 dinner specials every day in addition to a fairly extensive menu.

Everyone is nice and as helpful as they can be. The facility is clean, they feed them well, and if the person is an able body they have plenty of activities.

The staff is very helpful and very friendly. I feel like they go out of their way to try to take care of the residence as best as possible, and they also make the families feel very comfortable with their knowledge of how to take care of them

Great food! Very nice staff! Beautiful facility. I would recommend to others.

There has obviously been some recent restructuring in management and it's a bit of a mess. It has also seemed like they were a bit understaffed, especially on the 3rd floor, not as much in memory care. But it seems like they're figuring it out and most of the people we've met have been incredibly accommodating and helpful.

I really like how friendly everyone is. I know they're taking good care of my father. One thing that they could improve on is communication. Also packages have been sent to my father there. He is now in memory care and while we have receipt that packages have been delivered. No one can find some of them. That is frustrating. It may be that better communication between their team would be beneficial. It seems like sometimes it takes a long time to find an answer.

In regard to Clearwater, the activities director, the woman who works with her and the woman who is in charge of the memory care are great. Some of the residents are clicky. The food was good. My mom needed to go to memory care. The residents are locked in their rooms at night and I wasn't ready for that. She fell in the assisted living and fractured her hip. Not their fault. After going to a rehab facility I found a board care that suits us better.

The staff is very good about one on one so that no individual ever feels left out or alone. Really, our one concern has been about the state of mind about the other residents. Our mom has dementia but she is friendly and not grumpy. Some of the residents can become angry/violent. Our mom is not that way. That's been a benefit of being there in the early stages of this facility- as they fill it will be harder to provide one on one care.

The facilities and staff are both excellent. Unfortunately it was not a great fit for my mom and we've had to move her out. The biggest problem we had was the medical support she needed wasn't available. She is a type 1 diabetic and the protocol available at Clearwater wasn't a good fit.

Experience has been good. However being new, they are working out some of the kinks. There are also more charges on some things starting next month.