Continuum Courtyards, LLC

When it comes to the activities there have been budget cuts and not enough staff to allow for off campus travel. Bingo seems to be the only thing they do. There was a change in directorship. She came from the nursing side and is very kind, but administrative/communication is not her strong suit. This could definitely be improved as well as in-house activities/ visitors. For the most part it is small and very personal which is a blessing, but one or 2 more staff will be helpful.

My sister looked at their facility in Johnson City and liked it a lot. We needed something less expensive than, another facility due to funds rapidly decreasing. Courtyards also will take Medicaid if funds deplete I feel that she is safe and taken care of. I would recommend to other families.

We have been thankful that Courtyards has been a great home for my mom. I believe everyone faces challenges in the transition to assisted living but the staff at Courtyards has been very responsive to all of our requests. They do a difficult job in the best of times and we've seen them step in when times are tough. We know our mom is safe, cared for and has settled in nicely to the Courtyards.

This was a good community that was the right size. The fees kept going up due to the care level of my loved one.

My brother thought it was a nice facility. We think it may be a fit. The food at Princeton is a real concern so he checked out the meal situation at The Courtyards and found it much more appealing.

Reasonably priced, considerate staff, food OK. Small patient populations (15-20) in each of 3 'houses' for advancing needs. Total package well above average.

Nice place, good vibe but wanted something closer if possible.

I toured this community for my father and his needs. It is a very nice community with kind. From what I saw the community looked nice and well-kept. The staff was very friendly, and informative. All my questions were answered. The experience went well.

My mother seems to be doing well here at this community. She is still adjusting, but I know she in good hands. This a lovely community, everything is very nice and clean, and well maintained. The aids are great, and very willing to work with me to figure out the best care plan for her. It has been a very positive experience, and I would recommend this community.

The food is great. My mom however, is an amazing cook and she would like it to be seasoned better. They offer a variety of activities for the residents to enjoy. A musician comes out twice a month and plays the guitar and piano. They take residents out on trips to the lake. For the care that they provide they are reasonable priced. The staff did a an amazing job getting mom moved in and we are satisfied with the care they provide.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

When you enter the Courtyard Garden, you can feel the warmth and love your loved ones will receive . The staff has always made me feel like this was as much my home as my Mother's anytime of the day I am welcomed to visit or stay with her all day. Always keeping me informed to her needs and health related issues that might arise . I like that it is a small resident community, It feels more like your families home than a assisted living facility . Mom calls it home and so do I . I looked at several community before we chose The Courtyards and not one of them could compare for our needs. Find out for yourself, best of luck.

I like the community, but it wasn't the right fit for my loved one.

This is a really nice community and it was our second choice. The staff members I met were friendly and knowledgeable. This community offers transportation and nurses on staff.

He didn't like it at all, this was early on in the process and he understood that we were moving in this direction and he was putting his feet down very hard. I found it a little too formal, a little too cold, but that's my specific personality type.

The staff was overworked, underpaid, and it showed in their lack of care. My loved one had fallen multiple times and I wasn't informed until I complained about it. I was given a silly excuse when I asked how she had fallen. They didn't make sure she had her teeth in her mouth before feeding, so she had food enlarged in her throat and had to have an operation to remove it. They lost her hearing aids. Staff wasn't friendly or sweet. I can't comment on the food other than it seemed okay, not great. The price kept increasing. It increased, I think 2 times in the year and few months that she was there. Staff changed frequently. I didn't care for it. The cleanliness was okay. I had to complain once that my loved one smelled like she hadn't had a shower, and her clothes weren't changed.

My loved one was previously a resident at The Courtyards at Johnson City- The Gardens for a brief time and overall the experience was okay. I'm sure it's a pretty good place, but I guess I expected them to be able to handle his behaviors since they accepted him. The last day he was there he had a procedure and anesthesia that day and that night was more confused and combative and struck one of the workers. They sent him out and would not take him back. They didn't really seem trained to deal with his behaviors when he shutdown. Also, I noticed some staff baby talking some of the clients. I know cognitively they're impaired, but they're not babies.

Focus on how many staff they have. Should have enough to keep focus on residents. I do not recommend them, Issues with staffing and supervision will cause me to look elsewhere.

I would have ranked The Courtyards at Knoxville with all 4's and 5 stars if it were not for a couple of caregivers that have the wrong attitude. Also, I believe there is a lack of training with the staff that results in the mishandling of dementia and Alzheimer's residents.

Okay community had lots of activities, but the didn't show me a room. Also, I heard reviews that weren't promising.