Commonwealth Senior Living

I would recommend for community to others for their loved ones. The staff provided great care, the community had a great value for the money, and the responsiveness to the family's questions makes this a wonderful community for loved ones. There are three meals a day provided to the residents, and the community with the resident to accommodate requests.

Nice place overall. Administrative staff - head nurse seemed overwhelmed with way too many people coming at her.

Our family had an in person tour and it was a very nice facility, the staff all seemed very professionally an. However what was the deciding factor to not pick this community is that in their memory care unit, the memory units are shared rooms and that was just not going to happen for our loved one.

This facility is pretty clean. The housekeeping is up and down. They have lost a lot of my loved one's clothes with the laundry service. I wouldn't recommend them.

It's been a good experience for us. It is a nice location for Hampton, VA and it is a nice area. There are two meals that are included. There is a full kitchen in the apartment for my loved one. There are washers and dryers on each floor of the community. The staff communication with the resident and family has been good. The price could be a better value and transportation for doctor appointments outside of Hampton could improve for the residents.

We were very familiar with the Ballentine before, so that was one of the reasons that we had chosen this facility. The other was is she had friends there as well.

My loved one, does find some activites to partcipate in. It's a great place for elderly parents to go and have interation. The activite to keeps them young and fit. My only concern is, the upkeeping of maintanence could be improved/better.

We had a very positive tour experience with Commonwealth At the Ballentine. I liked the facility a lot and also really liked marketing person and the director as well. It is located downtown so there is quite a bit of traffic and they had very little parking. It was also very pricey compared to some others we looked at.

They're a good place and they seem friendly. I'm not having any problems with them so far.

I believe is probably the best facility for my loved one.

Our loved one is experiencing great care. They're every flexible with his needs. And they're very accommodating to him and to us. The only issue we've been having is discrepancies in billing, which then have to be discussed and explained. Some charges are higher than what were expected. They did adjust the bill when we brought it to their attention, but then the next bill was higher again.

A happy community.. well taken care of for the most part. I would share w/ friends or family that you have to visit your loved one frequently...so that you know what's going on w/ your loved one, and can be proactive in their care.

My loved one spent about 8 or 9 days at Commonwealth Senior Living at Hampton. It was a good experience; there were no barriers to me visiting, so I saw her everyday until she passed. The staff were definitely friendly, and I had better communication with the staff here than at her previous community. I was able to visit everyday and find out what was going on. There weren't too many problems, as they were responsive and kept me updated.

Don't expect once you are moved in for them to listen to concerns. I have found there is no sense of urgency from the staff unless it negatively impacts them. We are still waiting for a toilet paper holder to be fixed for example.

Commonwealth Senior Living, like everyone else, is somewhat understaffed. There's a labor shortage, so I understand that they can't help that. I like that the staff have been together for a long time, so they know each other well. It feels like there may not be that much turnover. I like that they are experienced and have worked with each other for awhile. I also like that it's a small community, so people don't get lost in the shuffle as they might in the larger multi-floor communities. As far as activities; they take the residents out to meals, birthday parties, bingo, and they'll have them go outside to play with soil and garden. Even though my loved one doesn't participate much, they talked her into going outside to eat her lunch. That was nice because she really enjoyed that. Communication between the community and our family has been good; especially good during this difficult time, as my mother-in-law is in hospice. That created the need for me to communicate with them more, as it's very important right now. Overall I would recommend Commonwealth to others.

The guy who gave me the tour was very informational and did a really great job at answering questions and showing me all around the facility. This Commonwealth location had 2 levels to it. The only room they had available was on the top floor and my loved one had just had hip surgery so we were looking for a place that would all be on one level.

The staff members could at times maybe improve on their overall response time, but the staff really do care about all of the residents living there. Based on the overall experience so far with CommonWealth Senior Living we would recommend the community to other families.

We really like their overall communication - they send out monthly newsletters to all the families. If there is a problem we can quickly address it to someone that is in charge and they are able to handle it in a timely manner. They are constantly working on improving things.

It was hard for my loved one because he's blind. I don't know that a lot of the people knew, and he's not one to tell people. I was a little disappointed that they didn't really have activities that could accommodate a blind person. When we visited, we went to a social they had with cupcakes and wine, which was okay. But I didn't really feel a part of it. Their communication at the very beginning wasn't great. I had asked if we could bring in his medication in pill boxes sorted by the day, and they told me yes. But it turns out they have to be in the original pharmacy containers, and nobody told me that even after he got there. So he was without his medication for three days, which I was not happy about. I think important details like that should be better communicated. Also, when I went to get his stuff to check him out, I was surprised I didn't have to sign anything. And they also billed me in error for after he left. They did work with me to resolve that issue, but it was frustrating nevertheless. I wished there would ha been more for my dad to do and that they would consider people's handicaps more. Had that been the case, he probably would have stayed.