Cogir Senior Living

The "space" is lovely. The food fairly good. Most of the dining staff and front desk are very nice and effective. Some, even terrific. Now, that that's out of the way, let me explain why under NO circumstances should you EVER leave your loved one with these people. They have NO intention of being truthful about the quality of care your loved one will receive. My father moved here in August '17. The management is incredibly defensive, condescending, narcissistic and worse. With them knowing I was his primary family contact (and lived out of state), they didn't even notify me when he went to the hospital (TWO of the three times). Their former ED...well, she is simply dishonest...at best. My dad was in rehab for a month...while he was paying the full tab, including for housekeeping. I sent someone into his room three weeks after he'd been gone...and they found all sorts of mold growing in his fridge, the apartment was so smelly, they had to open the windows and leave. I shared with this [Name removed], director of health & wellness...and she tells me her staff checked and the room was “spotless and it smells good.” ARE YOU KIDDING?! OH, two days before my dad was to return to Andara from rehab, [Name removed] and another staff member came for a visit (after Advanced Healthcare of Scottsdale (a great place) had been requesting that visit for more than a week). Later that evening...a Wed., I get a legal eviction for my dad. 14-day notice. Guess what, you NEVER send your loved one back to a place like this after they've evicted you. He was supposed to return 1.5 days later. This is just one story of how they run their business. The parent company? Doesn't even list an address or phone number. Just a contact form. That should tell you a lot. AVOID THIS PLACE...AND IF YOU END UP CONSIDERING A PLACE [Name removed] IS WORKING AT, DO NOT SEND YOUR LOVED ONE THERE. AVOID THIS PLACE...AND IF YOU END UP CONSIDERING A PLACE [Name removed] IS WORKING AT, DO NOT SEND YOUR LOVED ONE THERE.

This is a horrible place for any family member, the meals are precooked frozen and reheated, the activity's are a joke, mostly feeding wine and booze to the fokes and the staff is non existent so short staffed it should be illegal sometimes only one person to take care of over 60 people. Run don't walk from this place if you truly love your family member.

My father was neglected and abused here (the Memory Care unit was chronically under-staffed and unable to provide the necessary services they promised -- like nutrition, hydration, personal hygiene, or social interaction). Dad nearly died there two years ago. Today we celebrated his 88th birthday, which he would never have lived to see if he had stayed at Brookdale. See 2016 citation at Washington State's Department of Social and Health Services (Intake [removed]).

All about the money. We were told that the rent might increase once a year but it increased 6 months after move in. The Assisted Living care was awful with late medication passes and missed medications. The staff refused to meet with us to coordinate a Service Plan. All in all a horrible experience.

Don't waste your time or your family's care to this management. Terrible.

My friend was in this community and it was a horrible experience for him. He didn't like the staff he could get no service. He fell one time and tried to call a nurse and it took 2 hours for them to come get him. The food was lousy. And monthly he would be called and said he hadn't paid and it was already paid for the accounting was off.

By far the worst facility I have ever seen. Staff seems friendly at first but the second those doors are closed behind you, you will meet the rudest most unreliable employees ever. Apparently negligence and abuse (BOTH physical and mental) is tolerated in the building, so if you look for that this place is definitely the way to go! Independent patients do not see much of the horrors that occur but those that need assistance have it the worst. I have seen them cry, get kicked, ignored, yanked, and mistreated in the highest level possible. If you love your family DO NOT let them set foot in that facility

Beware of safety protocols that are not being followed here. Heavy door on garbage bin areas on each floor has trapped seniors. Families not being notified when their relatives are sent to emergency, call system each morning for residence not followed up at all times. Easy access to senior buildings without office asking who is entering the building, just hit the button and it’s opened. Looks beautiful, some really nice people work here, third director in two years and the present director is very unimpressive. Buyer beware.

Sometimes a beautiful place covers the issues of incompetence for its senior customers. This was our family’s experience. The paramedics were called in the middle of the night, when my mother hit her call button. No protocols were followed. [Removed] called my cell phone, not my home phone or any of my brothers contacts at 1 am. Mom was alone in the ER. Mistakes were made. I called the director at [Removed] seven different times. She never returned my call until I tracked her down three weeks later. No one from [Removed] ever called to find out how my mother was doing. She had been a resident for two years. We had another episode a year earlier at [Removed]. She had not hit her buzzer to say she was ok early that morning as all residents should do. the front desk claimed they saw her. She was accidentally found nearly 24 hours later. Had a fall could not get up, was extremely dehydrated, almost died. The buzzer for emergencies in her room wasn’t working. Maybe the reason this place has changed directors three times in two years is because there are serious safety issues that need to be addressed. Also, they are very good at making promises of improvements that never happen, don’t buy into what they will do in the future, look at what they are doing now.

So disappointed in the care and administration. My mom lived here for 6 months last year. Her needs were never adequately met. Care staff were rude. The entire place smelled of urine. Terrible experience.

I had a horrible experience with Cascadia Village Retirement & Assisted Living. At the first of my stay, the staff was friendly and helpful. Then I started smelling a strong odor coming into my room. The management said they did not smell what I was smelling. I then hired a personal assistant to help me get organized with my move. She also could smell a strong odor. When she told the management they told her to stay out of it. The fact that they bad mouthed me while I was standing there is unacceptable. I have since moved out of the community.

My loved ones experience here was not good. In fact, she got so disappointed in the services they were not providing her she opted to go home after a very short time. There have been several issues that she was not satisfied with from the general attitude of the staffing to medication not being done on time, requests for things being done that were not being done. We were very disappointed by the whole experience here.

My sister-in-law felt that Emerald Pond was going to be a good fit for herself but has since decided that she does not like living here. The staff are very friendly and attentive to her needs, her apt is very nice and the meals are nice. My sister-in-law feels that she just does not fit in with the other residents and that it is very depressing here. My sister-in-law is currently in the hospital and most likely not going to return.

The experience here was awful in my words and my mother's. They do not have any activities for the residents at all. There are staff members who couldn't converse with my mom because there was a language barrier. My mom needed to communicate with them and couldn't which made things very difficult. My mother could not freely access the restrooms because they were always locked and you had to wait for someone to get the key. The food was not desirable in any way.My mom sad she took one shower while she was here for a week and the water was cold! She didn't want to take anymore showers after that.It was a very traumatic experience. After a week we moved my mom out of here. I wouldn't recommended this place to anyone.

I am very upset with the Columbia Heights. I took my mother for respite care there and they did not take good care of her. When we went to pick her up, the room shew was in reeked of urine. They left urine on the bathroom floor. They would leave her in bed all day and not feed her if she did not want to. they did not try at all. I feel like they will promise anything to get your money but once you're in, they don't care.

Poor management- multiple on site management turnovers recently. Really not the pond you want your loved one to live!

Oh, my! DO NOT send your loved one here! The administration is like a middle school clique and they tend to gossip about co-workers and residents. They seem to have no time to make the residents feel at home or to accommadate them in any way. They go against the handbook every time that it may make them feel better. The director is rarely there and when she is it is for personal reasons. I have talked to former employees and they say the same thing and wonder what she is doing. She pawns off all of her chores on others and then sits and does nothing. The residents are not # 1 as they state. The money is #1. Again, DO NOT send your loved one there!

We thought this place was going to be the ideal location for our parents to live together. Not quite sure what caused all the confusion, but the deal was called off 12 hours before they were supposed to move in! And without an explanation. Very unprofessional and unknowledgable in so many ways.

I took my mother to Palm Court 7 days before the end of the month. Unfortunately she had medical problems after a week there and had to leave two days before month end. I spoke with the management hoping for some degree of grace for their 30 day notice policy, but they wouldn't bend at all, insisting on the full $6,000 payment of the next month's rent even though she would not be able to come back and her room was available for them to rent to someone else. To make matters worse they called several times while I was at the hospital with her to remind me that she had to pay. This is a greedy and unforgiving organization to deal with.

Care Services? DO NOT depend on the managers for anything. Even a fake smile or superficial hello. This is a BIG Business, it has not one thing to do w/personalized care or concern. Corporate promises but no delivery! They ignore all complaints and prices are not the same, for all. Unless waitress staff has changed, there is one that is incredibility rude and impolite. Guess that why the !manager holds her close, he is the same. Not a warm fellow! The food is not half bad. Stingy. Let's see, there are so fabulous folks in kitchen and dining room. Appears LOTS of folks need or are Assisted Living, which isn't fair for them to live there. I see a lack of compassion, lack of connection. The problems start w/the Corp Business Folks and keeps going until pay dirt is hit. Couple of the Staff cause problems. Hasty unfriendly land lords.