Clearwater Senior Living

It is a lovely facility. It is hard because of the changes with Covid-19. Food is okay, we expected little more. It has a functional layout. Just like anything you really have to look around and in the end there are still good and bad aspects. They have lovely but outdoor space but is rarely used by the residents for activities.

My mom has lived here for the last two years, almost since they opened. It's not perfect, but the issues are mostly minor and administrative. The facility is beautiful, the apartments are very nice, the food is very good (I've had a few dozen meals and nothing was ever bad, much was excellent.) The amenities are great, and the events schedule is packed. The service at meals is a little slow (but most people aren't in a hurry). The staff turns over quite a bit, and the best ones get moved to the next Generations that opens, which is unfortunate but understandable. They don't do a great job or orienting the newcomers, I've found, so their peers end up do that job. Seniors don't always like to ask, so over-communicating up front would be better. Overall they do a nice job and it's a shame that only complainers have filed reviews. The place is nearly filled and most residents like the community. I do not know about the assisted/memory care facilities; my mom is active and (so far) I help out when she needs it. She chose Generations because when she does need assisted care, later on, she won't have to change apartments.

Large, clean facility. Good for residents who are mobile.

Everything is going just fine! The facility is clean and we really like the staff. The meals are also great for my loved one, and there are plenty of activities to choose from We have no complaints so far!

I liked this bright community for care. Very clean and nice. This location was to far for me to get to my mom. The staff was nice. They had a nice menu. It felt like a resort that was large. They had nice activites available. The staff were nice and caring. It found it to be smaller but very nice. My mom would of like this community and we would recommend others to come for a tour for care and a good value.

The staff was very professional and helpful. It's relatively new and it shows. It's not cheap but it seems to be priced competitively. Mom has decided to have in-home care.

I had a good tour of this community. Everything went well, and this is a nice community. From what I saw everything appeared to be well maintained. The staff I met was friendly and nice. They answered my questions and were informative as well. It was good experience, and they treated us well.

My loved one absolutely loves the food she thinks it is outstanding. The staff is also very loving and makes sure my mothers needs are being satisfied. The quality of the building is beautiful, everything runs smoothly like clockwork. I would defiantly recommend this place.

The staff was very patient and welcoming with my father . The staff take care to keep clients engaged and active as much as possible. Welbrook has a full activities schedule including walks and a variety of games. On weekends Welbrook brings in singers and musicians to perform for the clients. On Sunday afternoons there is also a sightseeing drive in one of the facility's vans. The food is good and there is always plenty of it. The facility is brand new and has been kept very clean . The staff do a deep cleaning of rooms once a week. Overall we are happy with the care my father is receiving, and he appears to be enjoying Welbrook more as he gets accustomed to it.

Everything is going very well for my parents since their move into Welbrook. I really do feel they are taking very good care of my parents and their needs. It is a brand new facility so everything looks fresh and clean. The staff has been great very helpful and kind to my parents. My mother does not like the food and she has expressed her concerns about the food. It is a smaller community so they are not so overwhelmed. It is a welcoming community and I would recommend it.

They are very helpful when I am there. My loved one is not there now, but I have been having some issues though, and I really would have liked some better suggestions from them on how to handle the problem.

I would definitely recommend this community if they could afford it tends to be on the expensive side. However, the price is well worth it for my mom though I have seen her improve by at least 50 percent since she moved her. Mom had wanted a private room which is hard to come by and they had availability of a private room which was wonderful since it was a must have on our wish list. She is making friends that are of the same culture as her she is being more social. She is happy and enjoying the food. The staff is wonderful very friendly and helpful. Outside and inside are clean and well kept.

I thought that for $[removed] a month, My mom would have clean floors, tasty food even though she was on a soft diet. I thought she even though she was bedridden she would get outside more with a wheelchair. I thought that they would keep her from getting dehydrated or getting bed sores. I didn't think she would need hospitalization for lack of care (based on the hospital's statement). They didn't kill her but they certainly didn't help her much either. I can't drive by the place without crying. I could not give them a recommendation.

Well I've heard they are short staffed which accounts for the employees not doing their weekly sweeps of the rooms, won't get into specifics, they don't even supply toilet paper for the guests which is crazy!! Lack of communication I found problematic. She's doing well there but I wish I had known this beforehand.

Fairly good

My in laws have not been satisfied with the overall quality of their experience at Clearwater Agritopia. The change of ownership hasn't improved the overall care. As a family we don't get feedback from the medical staff who administer medication, unless they are running out of meds. There have been a few times when we question whether the medication was administered correctly but not able to get in direct contact with the right staff member. Their room has had problems with leaks in the plumbing and it took a long time to repair. They don't have many activities for my mother in law, who struggles with memory issues. With the high cost of living there, we had hoped for a better experience for them.

The community is short staffed for the memory care. My friend that was here fell and broke their leg. It appears the staff likes to medicate the residents and place them in the same room to monitor them because of lack of staffing. There seems to be in transition in the Executive Director Role in the community. The staff communication with friends and family was okay; however, the staff response time could use some improvement. There were three meals a day served to the residents and the food was okay.

Better communication between med-techs and residents needs to be better. Lack of training on hoyer lifts. [name removed] the caregiver goes above and beyond expectations. I hope to see [name removed] again soon, a Sunland Home care employee.

So far my loved one likes it. She really loves her caregivers. They're so caring and sweet. But it's not the most organized facility. They lock up at 8 pm, and we've had trouble getting someone to let us back in. I think they're understaffed due to Covid and having a hard time hiring people. My loved one is also not thrilled with the food. They try to do a lot of fancy dishes, but sometimes it's good to have more normal, basic meals. I know there are some residents who really like the food though, so it just depends on your tastes. There's not that many activities, and they'll do strange things like start showing a TV series in the middle of the series, so you're lost if you haven't already been watching. The bar isn't open yet, and they don't even have their liquor license yet. We've voiced some of our concerns with them, but they haven't seemed all that receptive. It's not as great here as I thought it was going to be. All of the infrastructure is there, but they just haven't found their stride yet. Again, a lot of that could be due to Covid.

I would recommend you go find another community that isn't as expensive for what you get here. The activities and things to do isn't as special as any other place. They just started to bring back activities due to the pandemic restrictions being lifted. The communication with the staff is okay. It seems the regulations with the pandemic is hard to get into see my loved one.