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Civitas Senior Living, a senior living company offering independent living, assisted living, and memory care communities, wants residents to live vibrantly and purposefully, fully and festively. Civitas Senior Living features a range of health care services, amenities, and pet-friendly senior apartments to meet the unique needs of its residents. Civitas Senior Living has 897 reviews and an average review rating of 4.1 out of 5. Through the signature Passion Program, residents of Civitas Senior Living’s 37 communities can experience enriching activities and personalized attention from caregivers. Plus, the My Miracle Moments program creates new memories once a quarter — from vow renewals to hot air balloon rides and just about anything in between.

8.3

Review Score

897 reviews
37 communities
Starting from $X,XXX/mo
3 community videos

Civitas Senior Living community listings

Showing 37 communities
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Legacy Oaks of Azle Senior Living

1364 Southeast Pkwy, Azle, TX 76020

Starting at$X,XXX+ monthly
Photo of Legacy Oaks of Azle Senior Living
11
11 Photos available
4
4 Floor plans available
9.7
Review Score
51 reviews

The reason for the overall experience being at 4. Please keep in mind. These residents are having a very major change in their life their home, everything they know is gone at one of the most vulnerable time...

Provides: Assisted Living, Memory Care, Independent Living

Older adults and family members searching for Azle nursing homes have an upscale and engaging option for senior care west of Fort Worth. Legacy Oaks of Azle features a beautiful courtyard, shared common areas, and private senior apartments near Azle, Lake Worth, Pelican Bay, Saginaw, Springtown,...

... Read more

Arabella of Red Oak Senior Living

200 Washington St, Red Oak, TX 75154

Starting at$X,XXX+ monthly
14
14 Photos available
5
5 Floor plans available
9.6
Review Score
35 reviews

Laundry room needs a rod to hang clothes. Also need a way to dispose of discarded furniture. unable to socialize because of the time used to prepare my house for sale. Staging took place today, so the effort...

Provides: Assisted Living, Memory Care, Independent Living

Experience peaceful senior living near Dallas at Arabella of Red Oak. Our beautiful homes near Lancaster, Ovilla, Waxahachie, Cedar Hill, and DeSoto are pet-friendly, well-appointed living spaces for independent living, assisted living, and memory care. Residents enjoy a maintenance-free...

... Read more

Ledgestone Senior Living

13150 Four Star Blvd, Austin, TX 78737

Starting at$X,XXX+ monthly
18
18 Photos available
5
5 Floor plans available
9.4
Review Score
43 reviews

I truly do rate all areas a 5 as it is great here! Staff go out of their way to ensure you have whatever you need. Environment is positive and friendly. There are more activities than you could do with...

Provides: Assisted Living, Memory Care, Independent Living

For comforting assisted living, Hays County seniors are finding support and satisfaction at Ledgestone. Beyond just a place to live, we offer older adults feelings of passion, certainty, and community. Our team provides personalized care and experiences to seniors from South Austin, Dripping...

... Read more

Legacy Oaks of Midlothian Senior Living

610 S 14th St, Midlothian, TX 76065

Starting at$X,XXX+ monthly
11
11 Photos available
7
7 Floor plans available
9.4
Review Score
35 reviews

Legacy Oaks Midlothian has everything we need for this in our lives; good food, great community, social activities, service activities, house-keeping provided, exercise classes, weekly church services, and...

Provides: Assisted Living, Memory Care, Independent Living

Want to relax by the pool or dine on chef-prepared meals every day? Older adults and family members searching for Midlothian or Waxahachie nursing homes have an upscale option for senior care south of Dallas. Discover, experience, and explore the joys of small-town living paired with the dynamic...

... Read more

Long Creek

301 T.C. Lupton Blvd, Sunnyvale, TX 75182

Starting at$X,XXX+ monthly
10
10 Photos available
7
7 Floor plans available
9.4
Review Score
21 reviews

The Memory care manager, [name removed], is fabulous - extremely caring, works hard to engage residents and make them feel loved and seen. Several excellent caregivers working with her. [name removed]was our...

Provides: Assisted Living, Memory Care

Long Creek is a premium senior living community offering assisted living and memory care in beautiful Sunnyvale, Texas — near Forney, Heath, Mesquite, and Rockwall. We love to brighten the lives of residents by providing exceptional services and amenities, personalized care, and delicious dining...

... Read more

Midtowne Assisted Living and Memory Care

910 South 9th Street, Midlothian, TX 76065

Starting at$X,XXX+ monthly
16
16 Photos available
3
3 Floor plans available
9.3
Review Score
46 reviews

Care giving is a calling. Everyone who cares for my mother does so with compassion and empathy. All the residents are called by name and are known. Friendships develop and the Midlothian community comes in...

Provides: Assisted Living, Memory Care

Looking for a luxurious senior care option in Midlothian? Midtowne offers an upscale lifestyle for older adults seeking top-tier nursing homes south of Dallas. Enjoy the pleasures of small-town living combined with dynamic senior living in our thoughtfully designed community. Whether relaxing in...

... Read more

The Hamptons at Greenridge Independent Living

4200 Old Omen Rd, Tyler, TX 75707

Starting at$X,XXX+ monthly
20
20 Photos available
6
6 Floor plans available
9.2
Review Score
22 reviews

I have enjoyed watching my dad make new friends. He isn't sitting at home alone anymore. There is always someone for him to chat with. Also, his apartment is very nice - the perfect size for what he needs at...

Provides: Independent Living

Personal details about The Hamptons IL:* The Hamptons Independent Living opened in 2006 and was completely renovated in 2018. * The only senior living in town with a swimming pool* Award winning chef (chef of the year, out of 45 communities)* Residents can customize plan to only pay for...

... Read more

Valley View Senior Living

900 Camelot Dr, Harlingen, TX 78550

Starting at$X,XXX+ monthly
34
34 Photos available
6
6 Floor plans available
9.2
Review Score
48 reviews

The facilities are clean and the staff is very well informed and helpful. Yes, we would recommend Valley View Senior Living to other families based on the experience so far.

Provides: Assisted Living, Memory Care

The mission of Valley View Residential Care Facility is to set the standard as the leading industry model for long-term care. Our calling is to serve as a specialized care facility for residents diagnosed with neurological disorders from brain injury, or conditions such as cerebral palsy,...

... Read more

The Bluffs of Flagstaff Senior Living

3100 E Butler Ave, Flagstaff, AZ 86004

Starting at$X,XXX+ monthly
36
36 Photos available
9.1
Review Score
14 reviews

A 5 for each category! Their willingness to go that extra mile to make everything special and to make everyone feel at home. The food was great and they had a Baby Grand piano I played each day. The shuttle...

Provides: Assisted Living, Memory Care, Independent Living

At the award-winning community The Bluffs of Flagstaff, residents experience resort-inspired luxury near Sedona and Prescott. Pet-friendly apartments offer stunning views of mountain peaks — perfect for enjoying a morning coffee or a stroll on our walking trails. With a range of independent...

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Tech Ridge Oaks

400 E Yager Ln, Austin, TX 78753

Starting at$X,XXX+ monthly
27
27 Photos available
2
2 Floor plans available
9.0
Review Score
40 reviews

All good so far. It is Seemingly well managed and generally courteous and helpful staff. Good service in regard to housekeeping.

Provides: Assisted Living, Memory Care

Welcome to Tech Ridge Oaks, where we offer premium North Austin assisted living and memory care. Residents at our senior community are inspired, involved, and active members of a passionate group near Pflugerville, Jollyville, and Round Rock. The Art Wall features artwork from the Art Throbs...

... Read more

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The Brooks of Cibolo Senior Living

816 Everyday Way, Cibolo, TX 78108

Starting at$X,XXX+ monthly
10
10 Photos available
9.0
Review Score
36 reviews

When visiting the community I did sit down for lunch and join my loved one for an activity! The food was wonderful and the service was amazing. The activity was so fun and the activity director does an...

Provides: Assisted Living, Memory Care, Independent Living

For comforting assisted living, Cibolo and North San Antonio seniors are finding support and satisfaction at The Brooks of Cibolo. Beyond just a place to live, we offer older adults feelings of passion, certainty, and community near New Braunfels and Schertz. Our teams are privileged to serve...

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Cambridge Court Senior Living and Memory Care

711 Matador Ln, Mesquite, TX 75149

Starting at$X,XXX+ monthly
18
18 Photos available
3
3 Floor plans available
9.0
Review Score
65 reviews

Great food , had it myself, friendly people , friendly staff Mom loves all the help , beautiful outside setting area , all my Moms needs are met and she is quiet happy , makes me happy knowing she's in good...

Provides: Assisted Living, Memory Care, Independent Living

Welcome to our senior living community in Mesquite, TX, Cambridge Court! Our independent living, assisted living, and memory care community makes Dallas County seniors feel right at home. Enjoy lush outdoor spaces, a landscaped courtyard, and private pet-friendly apartments. Meet new friends and...

... Read more

Clear Fork Senior Living

178 Crown Pointe Blvd, Willow Park, TX 76087

Starting at$X,XXX+ monthly
14
14 Photos available
2
2 Floor plans available
9.0
Review Score
19 reviews

All employees of Clear Fork are kind, loving individuals. I was so happy to have found a place where my mom was safe, fed good nutritious meals and living in a beautiful, clean environment. Special stars are...

Provides: Assisted Living, Memory Care

At Clear Fork Assisted Living and Memory Care, we prioritize exceptional lifestyles above everything else. Our senior living and care community in Willow Park, TX provides personalized care plans, an experienced team, and home-like environments to support loved ones' individual needs. Willow...

... Read more

StoneCreek of Flying Horse Senior Living

1889 Silversmith Rd, Colorado Springs, CO 80921

Starting at$X,XXX+ monthly
11
11 Photos available
9.0
Review Score
25 reviews

I am very pleased with this home. They treat my father with dignity and respect. They are kind, helpful and make delicious meals. It is clean, the views are beautiful and they have good activities and a...

Provides: Assisted Living, Memory Care, Independent Living

Assisted living in Colorado Springs that celebrates independence, comfort, and personalized care is here. Welcome to independent living, assisted living, and memory care at StoneCreek of Flying Horse. Choose from our variety of villas and senior apartments featuring modern designs, housekeeping,...

... Read more

Ariel Pointe of Sachse Senior Living

3400 Miles Rd, Sachse, TX 75048

Starting at$X,XXX+ monthly
12
12 Photos available
5
5 Floor plans available
8.9
Review Score
46 reviews

Modern decor and grounds are well-kept. Staff is knowledgeable, friendly and caring. Activities are resident-based and offer a variety of options. Food is tasty and mostly resident-based. There is an...

Provides: Assisted Living, Memory Care, Independent Living

Join us at Ariel Pointe for independent living, assisted living, and memory care in Sachse, TX. Our Dallas County senior community invites residents from Rowlett, Garland, Richardson, Murphy, Plano, Wylie, and other nearby towns to enjoy casual, easy living with a distinctive flair. From our...

... Read more

Elan Manatee

7375 Stone River Rd, Bradenton, FL 34203

Starting at$X,XXX+ monthly
16
16 Photos available
6
6 Floor plans available
8.9
Review Score
9 reviews

Mom has experienced both sides of Elan, She was accepted into the assisted living portion of the facility at first and as her disease has progressed she was moved into the full time memory care. All the...

Provides: Assisted Living, Memory Care

Discover upscale assisted living and memory care at Élan Manatee in Bradenton, Florida. Our senior living community provides a serene and beautiful atmosphere for residents. We pride ourselves on offering the loving details of home and individualized attention. Older adults come here from...

... Read more

Elk Creek Assisted Living and Memory Care

301 Elk Drive, Burleson, TX 76028

Starting at$X,XXX+ monthly
24
24 Photos available
3
3 Floor plans available
8.6
Review Score
22 reviews

Since August we have discovered more and more aspects of Elk Creek like and more to like about each one. The staff here is genuinely caring and actively helpful. Monthly family nights are very well planned...

Provides: Assisted Living, Memory Care

For comforting assisted living, Burleson seniors are finding support and satisfaction at Elk Creek. Beyond just a place to live, we offer older adults feelings of passion, certainty, and community. It’s our teams' privilege to serve residents, whether in their private senior apartments or...

... Read more

Harvest of Roanoke

601 Howe Rd, Roanoke, TX 76262

Starting at$X,XXX+ monthly
15
15 Photos available
4
4 Floor plans available
8.6
Review Score
10 reviews

No place is perfect. But this facility is very good. We have had only minor issues. Not really worthy of any complaint. Staff getting used to our loved onr and her getting used to the staff. Food is...

Provides: Assisted Living, Memory Care

Harvest of Roanoke offers premier assisted living and memory care services in Roanoke, near Westlake, Keller, and Trophy Club. Our resort-style community provides the perfect backdrop for residents to enjoy the finer things in life, including newfound friendships, joy, and laughter. Expertly...

... Read more

Arabella of Longview Independent Living

1133 E Hawkins Parkway, Longview, TX 75605

Starting at$X,XXX+ monthly
10
10 Photos available
8
8 Floor plans available
8.6
Review Score
14 reviews

The staff is very friendly and goes out of their way to make sure to meet your needs. The facility is bright and cheerful very clean. After researching several facilities in East Texas, my family decided to...

Provides: Independent Living

We offer a perfect blend of senior living options in Longview, Texas. Our master-planned retirement community offers homes, cottages, and apartments for independent living, assisted living, and memory care. Each personalized service comes together to create a one-of-a-kind experience. At Arabella...

... Read more

Harvest of Aledo Senior Living

1043 Bailey Ranch Rd, Aledo, TX 76008

Starting at$X,XXX+ monthly
18
18 Photos available
8.6
Review Score
21 reviews

I think the events could be much better, there is not a lot of action for the residents. Sometimes I do feel that the facility is understaffed at times especailly after 7.

Provides: Assisted Living, Memory Care, Independent Living

At Harvest of Aledo Senior Living, the journey continues. We are a Parker County community of active, passionate residents and team members who call Aledo home and consider each other family. That’s why residents from the Walsh Ranch neighborhood, Annetta, Benbrook, Hudson Oaks, Willow Park, and...

... Read more

Alexis Pointe of Wimberley Senior Living

14390 Ranch Rd 12, Wimberley, TX 78676

Starting at$X,XXX+ monthly
25
25 Photos available
5
5 Floor plans available
8.5
Review Score
9 reviews

I absolutely appreciate everyone's attention for detail and care when it comes to taking care of my mother! I appreciate all of the fun activities provided daily. Especially when I visit on weekends.

Provides: Assisted Living, Memory Care

Join us at Alexis Pointe and experience the finest luxury senior living in Wimberley, TX. We offer a premier independent living, assisted living, and memory care community located in the Texas Hill Country. Residents from San Marcos, Fischer, Woodcreek, and other nearby cities savor the lively...

... Read more

The Grandview of Chisholm Trail

8533 Brewer Blvd, Fort Worth, TX 76123

Starting at$X,XXX+ monthly
18
18 Photos available
4
4 Floor plans available
8.4
Review Score
30 reviews

5 +++++++++! The people that work at The Grandview of Chisholm Trail are the most positive, gracious and caring people I've met with in the assisted living community. Every need is met! The dining room, the...

Provides: Assisted Living, Memory Care

We are proud to present premium assisted living in southern Fort Worth, TX at The Grandview of Chisholm Trail. Our senior community offers the conveniences of home with the personalized touch of Texan hospitality. Residents from Tarrant County live and receive personalized care in upscale senior...

... Read more

West Fork at Weatherford

980 Hilltop Dr, Weatherford, TX 76086

Starting at$X,XXX+ monthly
10
10 Photos available
5
5 Floor plans available
8.3
Review Score
21 reviews

They are responsive; caring and attentive. We would absolutely recommend the community to other families, and I have seen many

Provides: Assisted Living, Memory Care

Older adults and families searching for nursing homes in Parker County have an upscale, engaging option for senior care west of Fort Worth. Surround yourself with friendly faces and wide open spaces at West Fork at Weatherford. Nestled in a cozy, residential nook of Weatherford’s rolling hills,...

... Read more

StoneCreek of North Richland Hills

8505 Mid Cities Blvd, North Richland Hills, TX 76182

Starting at$X,XXX+ monthly
1
1 Video available
9
9 Photos available
5
5 Floor plans available
8.1
Review Score
14 reviews

I love Stonecreek and I have found that it gives many opportunities to be joyful and content. The staff makes me feel like I am welcomed and valued by being so friendly and so receptive to my needs. The...

Provides: Assisted Living, Memory Care

Older adults and families searching for assisted living in North Richland Hills, Bedford, Colleyville, Hurst, and Keller have an upscale and engaging option for senior living in the Fort Worth suburbs. StoneCreek of North Richland Hills features a bistro, fine dining, a fitness center, shared...

... Read more

Double Creek Assisted Living and Memory Care

2300 Louis Henna Blvd, Round Rock, TX 78664

Starting at$X,XXX+ monthly
33
33 Photos available
3
3 Floor plans available
8.0
Review Score
42 reviews

No complaints that would be a deal breaker. Staff turnover, including the Executive Director is constant. Medication administration is excellent. Housekeeping in the apartment needed to be closely monitored,...

Provides: Assisted Living, Memory Care

For assisted living, Round Rock seniors love the lifestyle options at Double Creek. Our passionate team provides fine dining options, housekeeping services, and daily personalized care. Discover a luxurious and pet-friendly senior living experience. Living spaces provide a peaceful and...

... Read more
Viewing 1-25 out of 37 communities

Community videos

View the Civitas Senior Living lifestyle. From private and common living areas to activities and dining options, these virtual tours will show you how Civitas Senior Living welcomes its residents home.

The Ridglea Senior Living

Take a virtual tour of The Ridglea Assisted Living & Memory Care in Fort Worth, TX
Take a virtual tour of The Ridglea Assisted Living & Memory Care, a maintenance-free pet friendly Assisted Living and Memory Care community located in Fort Worth, TX. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min April 25, 2022

StoneCreek of North Richland Hills

Take a virtual tour of StoneCreek Senior Living and Memory Care at North Richland Hills, TX
Take a virtual tour of StoneCreek Senior Living and Memory Care at North Richland Hills, a maintenance-free pet friendly Assisted Living and Memory Care community located in North Richland Hills, TX. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min April 25, 2022

The Grove on Forest Lane

Take a virtual tour of The Avenues of Park Forest in Dallas, TX.
Take a virtual tour of The Avenues of Park Forest, a maintenance-free pet friendly Assisted Living and Memory Care community located in Dallas, TX. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min May 14, 2022

Reviews
for Civitas Senior Living

8.3
Review Score
897 reviews

Review Score

897 reviews
8.3

Out of 10


5 star

53%

4 star

26%

3 star

11%

2 star

4%

1 star

8%

A Place for Mom has scored Civitas Senior Living with 8.3 out of 10 using our proprietary review score based on 319 reviews in the last 2 years. Over all time, Civitas Senior Living has 897 reviews with an average "overall experience" of 4.1 out of 5.

Overall Experience
473
231
95
33
65
Date Submitted
74
160
319
Reviewer
97
603
168
21
Care Received
421
148
328
841-860 of 897 reviews
Sort by

1.0
Liz B - Family/Friend
Assisted Living
August 24, 2024
Very unfortunate!

My mother was in AL and had a bad fall so had to go through that recovery. Before mom left she said they never came and cleaned her room, she always got wrong medication and the cup was left on the counter with another room number written on it. It’s was a constant battle finding her laundry when she would put it out. When she rang her pendant it was always 15 minutes to an hours until they would come to her room nonstop attitude and the workers had foul mouths in front of my mother on told her she don’t need anything else stop pressing the damn pendant. This place is all around a very disgusting work environment and it all starts with the leader ship roles. Mary was honestly the best more sweetest person there and when my mother told me she wasn’t working there no more oh no I definitely chose to make the move this month. If you love your loved ones don’t move them here it is all lies when they do the tour!!!

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

No data collected


1.0
Anonymous - Resident/client
Assisted Living
July 30, 2024
Worst staff and management

The staff there do not care. From overnight to day shift the lack of compassion and communication is disrespectful. I’ve heard several different things especially between staff to managers and i regret moving my family in. You can ask 1000000 times for something to be added to their services but it never gets done and puts our loved one in danger. There’s so many communities in round rock PLEASE MOVE THEM TO ANY BUT THIS ONE

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Kristen C - Family/Friend
Memory Care
July 23, 2024
DIABETICS STAY AWAY!!!

My mother has been here for 6 yrs, but last September the new mgmt came in and everything changed. My mom has alzheimer's and diabetes and immediately upon the new staff changes she started being sent out to the hospital for every blood sugar over 200, refusing to just give her more insulin as directed by her doctor. They have refused to help us at every turn, and when we would find a solution that would work for a month and then they would say that they could not do that anymore. Most recently her trips to the ER she has been in diabetic ketoacidosis and her A1Cs are around 11, which is a far cry from the 6 or 7 previously. They have refused to give her a diabetic diet, then refused to give her insulin when they give her an overabundance of carbs. And today when we have finally found a new place that will take her and help her, just out of cruelty they give her high carbs for breakfast and try to send her to the ER, so she will miss her transport to the new location.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Cindy D
Assisted Living
July 10, 2024
I would not recommend the facility.

My Father passed away in the facility. He was there less than a month. I was told he would be evaluated before he would be able to move in with his wife. I have my doubts that he qualified. Several issues. Will be happy to provided specific details. Care givers Medicine distribution Providing assistance when requested

Cleanliness

5

Friendliness

2

Meals & Dining

No data collected

Care Services

1

Activities

No data collected

Staff

2

Value for Cost

1


1.0
Anonymous - Family/Friend
Memory Care
May 7, 2024
Verified Review
Not recommended

My loved one was previously a resident at Double Creek Assisted Living and Memory Care for a brief time, but she is no longer a resident there. The overall experience was terrible. The only good things about the facility/experience are the cleanliness and the meals. Everything else is terrible. Based on our experience, I would not recommend Double Creek to others.

Cleanliness

5

Friendliness

1

Meals & Dining

5

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Wynthia - Family/Friend
Assisted Living
February 21, 2024
Verified Review
Review for Ariel Pointe of Sachse Senior Living

Chose the facility because the staff was diverse. Found out the ydo everything to avoid work, like putting family in bed from after lunch until dinner.The caregivers are lazy. They complain about the work but do nothing . The management is absent on the weekends and don't respond to calls during the week.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Rick - Family/Friend
Memory Care
January 17, 2024
Terrible Experience

I moved my mother and father there last year. It was a terrible experience. My mother had Alzheimer's and moved into the memory care section and my dad moved into the assisted living side. While his experiences were not good, my mother's were far worse. We moved both my parents as quick as we could to a much better place. Management there does not seem to care.

Cleanliness

1

Friendliness

3

Meals & Dining

2

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Joy H - Family/Friend
Assisted Living
January 1, 2024
Do not bother

My parents have been here for sometime, they promise over and over to improve, cleaning, laundry, changing linens. The worst is the food noting like the pictures they advertise. Cold food, same food over and over, small portions, to tough to cut or eat most meat, dried up chicken , hard ribs, tough pork chops. And desert is also horrible. They are charging so ,ice money and the quality is terrible, so sad the management does not care enough to do anything No , Have complained over and over, now they just ignore complaints.

Cleanliness

3

Friendliness

4

Meals & Dining

1

Care Services

3

Activities

No data collected

Staff

4

Value for Cost

1


1.0
Anna - Family/Friend
Memory Care
October 12, 2023
Verified Review
Review for Legacy Oaks of Midlothian Senior Living

We needed memory care and they insured us that mom was a perfect fit. They are not equipped nor do they have trained(or trained well) staff for anything beyond real early dementia. It's more of an independent living that's locked.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Jeri B - Family/Friend
Assisted Living
October 7, 2023
Dangerous facility

Moved my brother out today. Found him in very poor health condition; admin and “wellness director” were unaware…too busy sitting on their butts in their fancy offices. Under staffed. They don’t follow care plans and don’t even do the simple tasks such as laundry, bed changing, emptying trash, bed making. They dumped my brothers clean? Laundry in his closet in a trash bag one week; he thought they lost his clothes for several days. They did lose his bed sheets. Food service is inconsistent and they even ran out of milk for a couple of days once. They run out of food items as well and serve whatever they can find. Many younger, in-mature staff goofing off, and on their phones a lot. No RN on site. Kitchen staff is always short handed and blasting hard rock music so loud you can hear it down the hallways. Advertised podiatrist visits; not true. Very poor housekeeping; bugs in rooms. Lazy, gossiping, staff on phones not working every time I visited; including admin.

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

1

Activities

3

Staff

1

Value for Cost

3


1.0
Matthew - Family/Friend
Memory Care
October 4, 2023
Verified Review
Would not recommend. Unresponsive to patient needs.

I am thoroughly frustrated and upset with the Grand at the moment. I asked specifically about whether my wife could have wine in her fridge when I made the determination to move her there - the answer was yes. I am now being told that the rule has been changed overnight with no notice to me and that the answer is now No. I called both the head nurse and another contact there in administration and they refused to answer their phones, but I know they were using them because a nurse at the Grand - whom I reached on my own initiative, through the switchboard - told me they had texted her about it. I change all my answers to Zeroes if I could.

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Chris C - Family/Friend
Memory Care
August 13, 2023
Poor care

Moved family member out. Was not worth the money. Pretty building but doesn’t live up to promises. Don’t put your loved one in this facility. Sub par. Staff turnoff is huge and makes it difficult to get continuity of care. Room small

Cleanliness

2

Friendliness

1

Meals & Dining

3

Care Services

1

Activities

3

Staff

1

Value for Cost

1


1.0
Anonymous - Family/Friend
Assisted Living
July 26, 2023
Verified Review
Harvest of Aledo Assisted Living - Not What They Advertise

My parents are residents at Harvest of Aledo, overall our experience at this facility has been terrible. Nothing is like they advertise it to be. We've had trouble regarding the food and have waited for two hours for service, at times. The servers are very nice and a woman that comes from corporate named [name removed], is extremely nice. She has tried to help get things better for the residents. I would think the manager of the facility would show her face and be out trying to help or apologize. I thought the place is supposed to show they care, and why does she not get things correctly done - It seems to only get accomplished when [name removed] from corporate comes in. The Bistro did not have pastries for weeks - Why did the manager not notice or take care of this? It took a cooperate representative to get it going again. In my opinion, she should be getting these things done and show that she cares. It is like she doesn't exist. Sorry, but it is true. Organization cannot get done if she or he is not in the forefront. My parents have not participated in the activities. We would just like to see them get warm good food and not wait. As for Value for Cost, we feel it is almost a scam as we, the children, are still having to bring food, check on them, and make sure they are refilling their prescriptions on time. My sister told them how many days ahead to get their medications refilled, as some refills take longer to get and my dad has gone days without medication as they called the refill in later than told. It has not made it easier for us or them.

Cleanliness

3

Friendliness

4

Meals & Dining

2

Care Services

3

Activities

No data collected

Staff

No data collected

Value for Cost

1


1.0
Michael J - Family/Friend
Independent Living
February 17, 2023
WARNING: STAY AWAY!

WARNING: Do not trust Ledgestone Senior Living with your loved ones! They only care about money! They will say and do anything for you to move into this nightmare of a community! After you sign the lease and have moved in- you are on your own! Good luck to you! Their management is trained to literally Lie to the elderly! Civitas is their management company and they are worst of the worst to deal with! Stay Way! You have been warned!

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

1

Activities

2

Staff

2

Value for Cost

1


1.0
anonymous - Family/Friend
Assisted Living
December 2, 2022
Verified Review
Our families experience

Ariel Point is a gorgeous community, everything is aesthetically beautiful and our loved ones apartment is so nice and perfect for them. However behind the scenes things are just not getting done. They have changed staff many times since our loved one has moved in. The new director we do believe is doing a good job. We did have issues with the billing but that has now been fixed. The maintenance guys are slow to get things done. When we do have questions and bring it to the staff attention it gets done - but its constant. We think better communication, and organization will really improve things. The meals are such a hit or miss - somedays it is really good and other days its just off the charts not good. They used to have a well trained and very accomplished piano player that would play the grand piano but now they don't - when residents ask why they blame it on cooperate. When residents ask other questions they staff say its because of cooperate - so we wish they would just be more straight forward and not have excuses.

Cleanliness

3

Friendliness

5

Meals & Dining

1

Care Services

3

Activities

5

Staff

5

Value for Cost

3


1.0
Concerned daughter - Family/Friend
Independent Living
November 14, 2022
Pretty outside but the care inside is bad.

My parents are in the independent side. We don't plan on moving them to the memory care side after seeing what it's like inside. The food has gone downhill and is terrible now. They still charge for the food even if you don't want it. The old activities director was wonderful. She would bring supplies for crafts and the residents would make seasonal wreaths to decorate their doors. The new director gives them color sheets and tries to get residents to take over activities and pay for supplies themselves. It's supposed to be 24 concierge service but when my mom called the front desk in the middle of the night for an ambulance, no one answered and she couldn't find anyone to help her. My brother drove my dad to the hospital that time. The care is non-existent now. The food is unhealthy and tastes horrible too. It's really sad because it used to be lovely place. My mom has given feedback and reviews and they don't seem to care. Once they get you in and under contract, you're unimportant.

Cleanliness

2

Friendliness

3

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Mark G - Family/Friend
Memory Care
October 3, 2022
Pitiful

My wife is in memory care at Stone Creek she was accused of peeing on another resident’s chair, although I dutifully took my carpet shampoo machine there the next day and thoroughly cleaned the chair, a task every one told me was not my problem, apparently that wasn’t good enough. I’m getting no support from the people in charge , I am paying over $[removed]/mo for them to take care of issues like this, I provide depends and wipes for her and visit once a week except on those occasions when I’m out of town. I cannot recommend this facility to anyone and will begin looking for another memory care facility in December

Cleanliness

1

Friendliness

3

Meals & Dining

3

Care Services

1

Activities

2

Staff

3

Value for Cost

1


1.0
Courtney Chatfield - Family/Friend
Memory Care
September 23, 2022
Horrible experience

I would not recommend this facility even if it were FREE. Terrible staff, non responsive to requests for your resident . Look elsewhere

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
Yondale M - Family/Friend
Assisted Living
September 12, 2022
Don't Be Deceived

This community is beautiful, but it's also been cited by the State of Texas for violations - even at a $[removed]. We've had to call 3 out of 4 mornings this week to ensure someone goes to wake our mother up, help her dress, and get to breakfast. I've had to call this evening as well for help getting to bed. She pays an additional fee ($[removed]/MO) for those services because she has advanced Parkinson's disease and can't do it for herself. "In an attempt to compete with nursing homes, assisted living facilities are accepting patients with higher acuity levels than ever before. Many times, these facilities promise staffing levels or services that they simply cannot provide. Don't put your loved one here if they require help with medication or activities of daily living.

Cleanliness

5

Friendliness

2

Meals & Dining

3

Care Services

1

Activities

No data collected

Staff

3

Value for Cost

1


1.0
Sandra S - Family/Friend
Memory Care
July 27, 2022
Neglectful care & understaffed

My loved one in memory care spent more than 18 hours without being changed or offered any food or drink. When my loved one was moved from their bed, they were transferred inappropriately to their chair. My loved one has suffered numerous injuries since moving in here, and I have to wonder at this point if they were all accidents. A state report was filed. I highly encourage a video monitoring system. The activities director is really great, however, but she is just one person among many others and it’s not enough to balance out.

Cleanliness

2

Friendliness

3

Meals & Dining

2

Care Services

1

Activities

4

Staff

1

Value for Cost

2


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