Civitas Senior Living

I would not recommend this facility. Poor meds management. High staff turn over. General management not involved and in touch with residents' needs. No transportation or real outings. Food is poor and out of things often. We are moving out! Corporate very difficult to get in touch with.

I would tell others that they do not have it together at all here. They assessed my mother and took her after evaluating her, when it was time for her to come after rehab they said that they were not able to take her and that she should have never been able to go there. It was not a good experience.

My loved one moved from the independent living area to the assisted living area. I moved my loved one out of the community in roughly 3 weeks after the transition. There were a couple of reasons that made me make this decision. The first one being that I used the buzzer to try and get the attention of the staff, and no one responded. The manager stated that they had pull all the buzzers due to a meeting with the care staff. This upset me so much. The clothes were lost every week, and I had to search them each week. I feel the care manager was be running over.by the staff, as she seemed to be inexperienced. The Hamptons didn't seem to have a lot of activities. The Director of the community seemed to be new and looked like a deer in the headlights when I approached her about concerns.

Dining room continues to be a source of disruption. Lack of serving staff. Diabetic woman was not served timely and caused her blood sugar to crash. Working on fourth chef. Due to dispute in salary, new chef simply did not show up on first day. Civitas has now raised prices on meals. Dead trees and shrubs abound on the campus. Depressing.

Expensive for what you get. They had a chef when my mom signed up, then he was gone in two weeks, we hear due to low pay. Food has gone downhill. Management all left due to overwork and low pay. Very understaffed now. They were way too slow and it required way too much demanding to fix serious construction problems, flooding, sewer overflows, showers that leaked on the floor. We've ALL communicated extensively with corporate to no avail. They talk a lot and not enough action. Corporate greed, trying to cheap out on the expenses and wages, and still LOOK like a high-end place. A whole group is planning to move out.

We moved my mom in there when they had a chef that made delicious nutritious food, but he soon left (word is underpaid), then they replaced him with mediocre cooks they're insisting on calling chefs, and the food went downhill. The management all left en masse due to overwork and underpay, and the remaining staff is super sparse, and still underpaid but really caring. They won't last is they find other jobs. Legacy didn't quickly enough fix some serious construction deficiencies, and toilets overflowed, apartments and common areas flooded in the rain, and showers ran onto the floors. We've all communicated with corporate till we're blue in the face, but we've mostly gotten lots of excuses and too little action. It' seems they're trying to run it on the cheap and still be seen as high end luxury, as the building does look high end. The only ones not complaining are memory care, and they can't complain! Corporate greed at its finest. Residents are getting fed up and threatening to move out, but geez it's expensive to move! We're giving them another month to get it together. We'll see.

My father is a pending resident on the wait list & has completed his new resident package so we are close to getting him moved in. When he calls to get an update he is told I’ll have [name removed] call you back & that does not happen 90% of the time, he even asked to speak to the director which he was transferred too & she told him she would look into the situation & call him back within an hour.....no call. Do you all realize how bad this is for your public relations? What is the care level I should expect for my father if you cannot simply return his calls? We are very excited for this next chapter in my Dad’s life but I’m concerned.

It's new and clean. Assisted Living building staff are nice and work hard but there's a shortage of trained staff and a high turn over rate. Food is mediocre to fair. Their nurse left or was let go after 2 months of bad performance and covering up mistakes. Services we paid for were not rendered. I had to remind the manager, nurse and caregivers of weekly/daily services and I had to coordinate them. I had to take out trash, bathe my loved one and change the sheets myself on several occasions. Activities are entertaining but very basic and minimal. There's no weight-bearing exercise to maintain muscle mass or led walks for cardiovascular health, only sitting in chairs and lifting their arms and legs. It's very [Removed] oriented, which may be nice for some people but makes other people feel uncomfortable because they're not supposed to impose religious practices. This is not disclosed in brochures either.

We toured this community for the care for my mom. The staff was very caring and able to answer the questions we had. This community is clean and the menu is appealing. We did like that they offer activities for the residents that want to participate. We would recommend that family tour this community for the option of care for a loved one.

I do not feel this was the right fit for my mother, and her needs. I have since moved her back home, with one on one care. She was there for two weeks, and I do not feel she was receiving the care she needed. Unfortunately this was not the community was my mother, and her needs.

This facility if severely understaffed. Calls for assistance sometimes take as long as two hours. There is no one available for help during dining hours because all of the people working are called to the dining room. Food is often cold. The carpet is damaged and filthy. Carpet cleaning occurs only when expected visits from company people. Shortage of silverware and basic needs for meals. Cold showers have been frequent over the past few months because of badly needed repairs to the boiler.

Only complaint I have is parking. It is very poor and next to impossible if there is a special event. Otherwise we love this place for our family member.

1) no one there to meet her first day. Totally unprepared. No key ready 2) The key that was given did not work and had to request new 2x 3) TV cable not working, took 3 days 4) reports of theft .. most residents warn others about staff that steal. Even the staff warned my mom. Ashame that both Ex Dir and Asst denied it stating one resident woman always complain of stealing and blew it off. My mom said after a movie outing a resident had her purse stolen and nothing was done. Also there were lazy staff members. [name removed] is nice and saved mom a lunch one day because she missed it and the lazy staff member wouldn’t bring it. 5) after 4 days I took my mom out day 5 On the final day the med tech tried to give her too many pills. Fortunately I made my mom her own pill case to check her pills against theirs and they could have overdosed her 6) we still have not received our refund for the days not used on her stay. She was supposed to have respite care for 14 days and left day 5.

I would rate them 1. They didn't care for my mom after they had a huge turnover. I would not recommend them. Clients' families called the state on them many, many times.

Beautiful facility but the staff at the front office is terrible. We had a bad experience and I would never recommend this place for a loved one!!

They pull shady financial stunts. The staff are not helpful or patient with transition for my mom. Non communicative with family.

I pulled my loved one out of there after endless by ups and the hospital. Totally new staff now so cannot t say. Worst experience I've ever had. They need New nurse Aides that give a [profanity removed] and different activities. Don't argue in front of residents. Perhaps to check credentials of nurses aides if they have any training.

They incorrectly evaluated my dad as NOT NEEDING TO USE O2. That was actually my MAIN concern, and the reason I was moving him to Assisted Living. The evaluated him as a level 2. However in order to use oxygen in the facility you have to be level 3. Oops. So they increased my monthly price $[fee removed]. There was a lot of talk and concern and red tape concerning Doctors orders that frankly left me feeling rather uncomfortable. The community fee was $[fee removed]. They charged my card $[fee removed]. Oops. Then I got a letter welcoming a new executive director, apparently they did not have one at the time. They also had a new executive director in [dates removed]. At this point I'm done, and notify them that we would not be moving in. They assured me they understood. TODAY THEY DEDUCTED OVER [fee removed] FROM MY BANK ACCOUNT.The paperwork stated rent was $[fee removed]per month.So far,they will only communicate with me verbally, not in writing. They said they were trying to resolve the issue. If they do,I'll GLADLY EDIT

The friendliness of the staff and the care services depended on the individual caregiver. The agency sent a different caregiver each time a service was delivered and we never got the chance to determine if they were a good match or not. We were never making any progress since we were starting over from the beginning. Communication at times was also inefficient. Everyone tried and means well but it was a frustrating experience for me and not what I was hoping for.

I moved my dad in a few months ago. I was under no illusions that there would be some bumps in the road, but things have gotten worse and I have no idea if they will get better. My father cannot go to the dining room for every meal, so we pay the extra $$$ to have his meals delivered to his room. This means he is the last to receive his meals, they consistently arrive cold, are missing items he ordered, contain items he didn't order, is consistently told the kitchen is out of items from their ala carte menu, such as salmon, hamburger, vegetables, etc. The Grand also relies heavily on temporary nurses and staff from a staffing agency. This causes a huge problem with the administration of medications because they are unfamiliar with the resident's medication requirements. My father has been asked to take over the administration of certain medications because The Grand can't handle it properly. This is well below the level of care we thought my father would receive at The Grand