Civitas Senior Living

Our family had an in person tour with Alexis Pointe and we loved this community. However it was about [fee removed] more per month and they talked to our loved one sort of like she was a child.

What our family likes the most about The venues of Fort Bend are the people that are there. Based on the experience we have had so far, we would recommend The Avenues of Fort Bend community to other families

Overall it has been good! But administration is slow at getting thing done. We have asked for things that have yet to be done, but we know they are short handed and our request are not urgent. Sue to our schedule and still settling -in, we have not eaten there or done activities yet.

As far as value goes, I give it a 4 because we find out as we go that some services we expected to find are "dependent on availability", and some they won't do at all. In comparison to other facilities in the area. The Bluffs is much more affordable. The facility is very clean and inviting, but I feel like there could be more attention paid to the cleanliness of his room. My biggest problem has been with the business end of things. I receive invoices just a few days (a couple times, hours) before they are due and have to scramble to pay them before late fees are charged. When my dad first moved in, twice I had to go downstairs to pay bills while I was trying to get him settled in his room because "we forgot to charge you for this, and if you don't pay it today, there will be a late fee. Oh, and I will only be here another 45 minutes". I didn't have my checkbook with me, and there was no time to go get it. I was told I could pay the bill through the portal which I did not have set up. It was set up for me and I made the two separate payments with my VISA and then found out when I got the receipt that I was charged over [fee removed]for each of the two transactions because I used my VISA. I was never told there would be an extra fee for something I had to do because I was given last minutes notice. The late fee would have been cheaper. They did eventually refund those extra charges after I complained. I was told they would invoice for the next month's rent by the 15th. I was invoiced for July on [date removed] and for August, yesterday [date removed]. Payment is due on the first. They do have an automatic payment system set up so payments can automatically be withdrawn from your bank, but I don't want to use it, because, at this point, I don't trust the accuracy of their invoices. I want to see the invoice before I pay it. On the whole, my dad is very happy living at The Bluffs, and says the care givers are very helpful. We've had a few issues with my dad's physical limitations and his 98 year old decision making skills (or lack thereof), but Tammy, the wellness coordinator, has been phenomenal in working with me to get things sorted out.

Highly recommend. Didn't find anything else near as nice.Looked at multiple places. By far the best atmosphere. Only place I felt good about placing my father at.Wonderful place. Highly recommended. Great staff

Though the reality has proven a bit less than what was presented to us during the selection process, overall we are pleased and grateful to have Mom at Cambridge Court.

We toured Legacy Oaks of Azle when searching for a Memory Care facility for our loved one. The cleanliness and friendliness were good. This was a nice facility. Our tour guide was very helpful and pleasant to talk with.

We toured Harvest of Roanoke when searching for a Memory Care facility for our loved one. We had a good tour and the facility was nice. The cleanliness and friendliness were good. The tour guide was very pleasant to speak with and helpful.

Double Creek Assisted Living and Memory Care is overall a good place I would recommend the facility to anyone They do or did have some inconsistent management concerns This never caused poor help from the caregivers though The Medicare folks were on the good side. The doctor visit was poor. We ended with the Hospice folks who were the best.

The good: Clean environment and caring staff/community. Lots of activities and events and families are encouraged to attend. Variety of meals. Holidays and birthdays/anniversaries are celebrated. For the most part when concerns are raised I feel they are addressed. Sagely app allows staff to send pictures to families and frequent Facebook posts. The not so good: Always seem understaffed in memory care with 1 aide per floor. The caregivers seem stretched thin trying to help sometimes 9-10 residents at a time. Bathrooms are rarely clean. Some caregivers interact with the residents better than others. Communication all around could be better from the staff. You have to advocate for your loved one and visit often to receive the best care.

There is a new Director and Events Coordinator and they are great! They have events almost everyday. But the director that is in charge of the staff giving medication needs to have training on patience and compassion.

My family and loved one have had a great experience with The Harvest of Roanoke. [name removed] has been amazing to work with. The community is always clean when we visit our loved one. Everyone is friendly here. The staff are kind and caring. We do believe that the organization could be better during the move in process, and it would be nice to have a welcome packet provided to the family and the resident to assist with settling in.

Positives: Friendliest of staff, prompt response time when we experience an issue or need something, very clean facility.. Based on the experience we have had so far, yes we would recommend to other families. I found Tech Ridge Oaks to be the best placement for her assisted living facilities in the central Austin area. I researched 18 facilities and visited nine. I am very happy with the choice for my father. Negatives: I have been sharing concerns for improvement areas in regard to the medication dispersement team and the dining room foods and service with the facility Director.

Our family had an in person tour with Double Creek and I do think they are better suited for assisted living. Activities for assisted living great. Not impressed with memory care personnel. Memory care on second floor, felt unsafe with second story. Could not give clear evacuation plan for fire. Support group for families. Interview focused more on my needs than explaining care. Did not go upstairs to see facility. Do believe from what I saw in assisted living was good.

Be realistic in expectations. My family member is no longer mobile so she needs help with all aspects of daily life. At first we experienced a lot of issues with acceptable reaction times and care instructions. Over time it has become much better, but the family has to be involved and build relationships with the staff to achieve acceptable care. It must be understood that my family member has a lot of medical / health issues and mobility issues so her needs probably exceed most of the residents who live there.

It was old and dark. Although the woman who showed us around was very pleasant and very positive, but when my sister saw another community, she said I think this will work and it was like the sixth one we had looked at I think.

I toured with Elk Creek AL & MC and it was a lovely facility, though the quarters were a bit small. Staff were all very nice.

Ariel Pointe of Sachse is newer than other places and the residents are nice - it's an easier life for us here. Food menus are reportedly controlled by CIVITAS Corporate offices. We have made suggestions to deaf ears. The kitchen staff has no control. Service staff in dining room is high turnover. Mostly kids from local schools. Training is insufficient in our opinion. Communication is another weak point! They need to do better! Like any aspect of life, it's what you make it.

The staff at Harvest are friendly. The greatest issue we have is with their medication policy. My loved one has Parkinson's and must receive his medication every 3.5 hours. Their policy allows them one hour over our under for dispensing meds. This is highly unacceptable for our situation.

Ledgestone Senior Living is lovely, and the residents are great. The amenities and activities are wonderful. The facility is clean. Meals are good and not institutional. Complementary continental breakfast included. Staff are helpful, but communication has been a small challenge. Staff turnover is part of the challenge. Generally happy there!