Ciel Senior Living

They literally care nothing for their residents or their families, only dollar signs. They are extremely unorganized, irrational and uncaring. The staff is nice but the management is HORRIBLE. Don't let your loved one get trapped here! It will seem okay at first, but then they will drop the ball on care and hike up the fees.

very unprofessional approach by individual in marketing department.Told me not to come see my relative once a week.I was inquring about the laundry which had accumilated in my relative room.I was approched with sarcasim thats not my deparment.YOU were nice when aquiring the business to get her to reside there.the room smelled terrible.found out her was day was on Monday and Thursday yesterday was Friday.The RA in the hall way heard conversation and came in and said she would do the laundry.i did speak with somone in healh wellness.The director was not in on Fridayi left my information on his voice mail.Marketing department individual your behavior is unacceptable.May God make some changes.I will continue to come more often you dont have control over me coming

When it comes to the cleanliness, common areas kept clean. Individual rooms were not well maintained; frequently had to ask for changing of bed linens and laundry service. Bathrooms not cleaned weekly as advertised. For the meals and dining services - that is completely disregarded for dietary restrictions which caused issues for our loved ones health. They were often served cold food. The management could not/did not resolve issues/complaints.

If you love your parent and they need assisted living, do not choose this place. My mother-in-law (MIL) moved there while but was still Springhouse Village, about 2 years ago. It was great until it became Langford of Collierville several months later; it has been downhill ever since. Price keeps going up but it keeps getting worse. My MIL has had little to no phone service since mid 2022 & no phone service at all since December. She did have mild dementia before all of this, but since she has not been able to talk to anyone via the phone for months, her dementia has deteriorated at an alarming rate. My husband has not moved her some place because he is worried that moving it will make her dementia so bad that she will need to go into memory care & he hates to have to do that to her. He was told there would definitely be phone service by end of March but found out today that it will not happen by then. He is now considering moving her some place else & hoping she will be okay.

My wife and I AGREED with their staff to go there. She made her plans to travel to Europe to see her ill mother. After all was settled, the facility changed its mind and refused us. Be careful - when dealing with them.

I would suggest you continue looking elsewhere for a community. The aides were great; however, the nursing care was horrible for my loved one. We choose to leave because of this. The follow up and medication management was not being followed up correctly. In fact there were times that my loved one received medication that wasn't theirs to giving medication that my loved one didn't even ask for. Some of the medication was missed completely that my loved one should have received. There were three meals a day served to the residents, and their were choices to choose from. My loved one found some of the meat was hard to cut with a knife. The flavor of the food wasn't the best either. This happened on several occasions for the residents.

The staff are exceptionally rude and use intimidation to get their way. You are not allowed to ask questions of any of the staff or you will be threatened with banishment from the property. While where are some good individual staff members, if you visit off hours you will see most of them on their phones and really annoyed at being bothered by you or the residents. It's all window dressing and no substance. If you care about your loved one, do not let them go here.

STAY AWAY, CAN'T KEEP STAFF, TURNOVER, HORRIBLE FOOD, NO MANAGEMENT ON-SITE, DANGEROUS SITUATION. SHEETS NO CHANGED, ROOMS NOT CLEANED. THE BUILDING IS BEAUTIFUL BUT NO ONE IS MOVING IN.

We placed my mom here because it seemed so wonderful at first. There were a couple of her caregivers that were amazing but the rest of the staff could care less. The emergency pulls in there room, we were told could be pulled and someone would be right there well we had to pull it twice because my mom fell. Nobody came I had to go out to the station where the staff was hanging out and tell them we needed help. The activities director at the time basically did nothing with them. My mom fell in her room several times and she laid on the floor for who knows how long because I found her there. What about the so called sensors in their room that can detect a fall well I don’t really even know if they work or are even real because they did not detect my moms falls. The nurses there were horrible too. My mom passed away within in a few months of being there. I could not care for her at home otherwise I would have taken her out. It’s a beautiful facility but looks are deceiving.

I had my dad here & at first they were fine. The management changed & all of a sudden staff changed as well. 2021 my dad was still there. Dad would not eat. They started giving him Ensure 3X a day. Then I was told he was pushing, shoving people & hitting the caretakers. The Ensure has high fructose corn syrup which impacted his gout causing joint pain & swelling. They then put him on anti-depressants, so many of them that he was dizzy & fell all the time. The only time I could see and hug him was in the ER. He could no longer walk, talk & had pneumonia as he could no longer swallow properly. Fieldstone would only check on him every 2 hours, so he could have choked & they would not know. I moved him in April and had him put in the hospital to get over the pneumonia. As I moved him he was nodded off over his plate & food was dripping down his face and clothes. He is at another facility where he is treated respect & care. He smiles at everyone including me when I visit him often.

I would not recommend this community to others. I felt very mislead, this community said that they could put her in assisted living and then over to memory care and our loved one would thrive here. That did not happen, They did not take care of our loved ones the way that they said they would. When we would communicate with the staff they would not know what was going with our loved ones.

there were a lot of people who left this facility and I should have moved her out quicker. There is an issue with keeping staff and a high turnover. I felt like my mom was not taken care of correctly, and communication was not good at all. I would not recommend this facility.

HarborChase of Plainfield was not a good fit for my husband. He needed memory care but because of Covid they placed him in assisted living. After 2 days I was told he needed to move to HarborChase of Naperville. Their memory care didn't work out either. Because of behavioral issues he was sent to Silver Oaks. Medically he needed more care and when we moved him even though he had not occupied a room at HarborChase for a whole month we did not get any of that fee refunded.

We notified the receptionist and a facilities person that the door to my Mom's apartment was hard to open and asked that they adjust her door (and other doors in the facility) to accommodate the abilities of the residents. The doors weren't fixed. My 90 year old mother fell backwards when her hand slipped off the door handle because she had to put her weight into opening the door. She was on the floor, used the alarm to summon help - no one came. She dragged herself to the telephone and called the front desk. Eventually, help arrived. Apparently another resident incident was occurring at the same time and that accounted for the delay. The facility RN cleared her to do her normal activities because my Mom said she didn't hurt too bad. My Mom clearly has osteoporosis as most 90-year old women would be expected to have. No one called me or any family members to tell us what had happened. Mom had a hair appointment at the downstairs beauty shop and she walked downstairs to the appointment. After sitting in the beauty shop chair, she started having pain. She asked an attendant to get her a wheel chair and take her back to her apartment. The attendant assured her she could walk back on her own and left her to do so. By the time she got back to her apartment, she was in deep pain and called my sister to take her to the ER, where we learned her hip was broken. She went into surgery the next day and 5 days later passed away, my brother and I were with her. Cause of death was surgical complications secondary to broken hip and osteoporosis. After she passed, the doors were fixed. The facility director assured me they were looking in to why it took so long for help to arrive to her apartment. The RN supervisor apologized for missing the, to me obvious, probability of injury after she fell, everyone was sorry they had not contacted family members (my sister lives 5 minutes away) or gotten a better medical evaluation, and that they allowed my Mother to walk after her fall. I believe weight bearing activity after her fall was a big factor in her injury. The attendant who did not get her a wheel chair was identified and counseled. I believe the series of mis-steps at Fieldstone killed my Mother. My mother was a beautiful soul. She was mentally acute and relatively independent at the time of her death. She came from a family with considerable longevity, and I thought I had years with her still. I will forever regret allowing her to move to Fieldstone (she did not want to move in with me or other family members). It's been over 1-1/2 years since she died. My grief is still acute; I will miss her forever. If you love your parent, I do not recommend moving them to Fieldstone.

Due to time constraints we weren’t able to visit all the places that I had booked tours with. So to save time we drove by a couple of the communities and from the outside my father described it as ‘hotel living’ and he wasn’t interested in seeing it. It may have been lovely and perfect for someone else but my father was looking for more outdoor space.

Very high price and poor value. No one answers phone. Wouln't recommend.

We had a terrible experience with Bella Vista. It started with constantly increasing prices, what we ended up paying was a thousand dollars higher than the initial figure they gave us. While we were here they did not impress me with the service at all. The sheets they put on our bed had stains on them, and they would not switch them out when I asked. I also thought it was ridiculous that they only had one phone available for all of the residents in the entire community to use. They also never sent anyone to clean the room in the 4 weeks that we were there. I was not impressed with the food, and when I stopped by the kitchen to see if I could get water that was not from a tap the kitchen was not clean or well maintained. I would avoid this place at all costs, I did not enjoy my stay here.

There was no greeting, introduction, or tour of the community upon moving in. We were not welcomed warmly. Communication among the staff leaves a lot to be desired. The residents are not always greeted in the dining room and has sat for half an hour without being acknowledged. The apartment is very nice, but there is no communication, and when we ask for help they are not very accommodating. They had a meet and greet for new tenants, but she felt like she didn't know anyone and she felt out of place and nobody cames to extend invitations and say hey come on down we'd love to meet you and get to know you. They don't seem to check on her, or make any effort to see that she gets integrated into the community. The staff should be more accomodating of new tenants. People we are being referred to bring questions or concerns to the attention of, are not on-site, they are in another location, and aren't there on a regular basis. I am very disappointed.

That place was a traumatic experience for my mom and me. I do not recommend it. She was neglected and charged for care that did not happen. She was not included in any "activities". She did not leave her room for the time she spent there out of fear of other residents, being forgotten, and potential exposure to COVID.

This place accepted my dad two months before he was supposed to move in. They took our large down payment at that time as well. Then 7 days before he was supposed to move from rehab to here, they rejected him. They took our money for months. To this day, they still have the money and we have not received it back. We had to hire a lawyer to fight for our money when my dad never lived there, nor did we ever have keys to a place there. They refused to give us an acceptable reason as to why they could not accept him. The two people we worked with in getting my dad accepted no longer worked there. Therefore, they rejected us. The management turns over quickly here and has no problems NOT accepting the agreements from prior management.