Charter Senior Living

My Mom has lived at Bartlett for the past two years. Every time I visit her she tells me "if you asked me to find something to complain about, I really couldn't". The staff is consistently competent and caring. Everything is well maintained. Most significantly, I find that the residents feel empowered. They say "if there is anything that we don't like, we just go talk to [name removed] (the manager) and he takes care of it." The residents are welcoming, kind and very lively. They laugh a lot. There is a genuine civility and warmth to the culture of the place that made my mom feel at home, even though she was moving here from New England and didn't know anybody. The food is very good and residents love the flexibility the restaurant style dining offers. There aren't any hidden or extra fees, etc - the monthly rent is all inclusive. We do pay the hairdresser through Bartlett and that is separate. When Mom has needed medical support , we have used the on-site PT, OT providers and brought in CNAs - all of those services have been very good and very easy for me to manage. I found Bartlett through A Place for Mom - so hats off to you, too!

Excellent place, my first choice.

Mom and Dad have the best of both worlds here, independence with 24/7 care. They have been here with their 15 year old dog since 2016. I highly recommend Morningside of Cleveland to all if you want a staff that truly cares about their jobs and residents.

I toured this facility with my family while looking for a place for my Dad. It’s a beautiful community and privately owned, which is something I liked. However, it isn’t just one big facility but rather a lot of little cottages. I could see the potential and positives but I didn’t think it was the right fit for my Dad. There is a common area, like a big courtyard, but everyone eats individually and each cottage comes with its own kitchen. It was a very modern type of cottage where everything was made up of black granite and white cabinets, but Dad was used to living on a farm in a country setting so it felt like too big of a change for him. A few negatives were that they wouldn’t accept his dog and wouldn’t allow him to smoke. Ultimately, it didn’t fit the needs my Dad had, but I’ve already told my own kids to bring me here when it’s time for me to move in somewhere.

Our mom has been a resident at Willow Pointe for two years and she is very happy. Her apartment is perfect. She has been pleased with her care. Lots of activities keep her busy. She feels so safe and secure. Makes family feel so good to know that she is getting the care she needs. Great job!

The staff at Morningside has been nothing short of awesome especially in dealing with stressful family situations while my grandmother has been a resident there. They are caring, they know their residents and what their needs are. My grandmother has been very happy there for 4 years compared to other facilities where she previously lived.

This is a nice community. My friend was happy with the staff and the environment. The community was clean and we liked that the staff was so very caring and attentive. The menu was excellent and this offers the best care and environment at all time. We would recommend this community for the wonderful compassion for families.

Everything is working out well with my fathers move to this community. He is doing great, and I'am satisfied with everything they have done for our family.

This care at this community . The staff is outstanding and I like that they make you feel at home. The menu was nice and they off a good portion when served. The community is clean and maintained. We like that they offer my mom to participate in the many activities which will be very helpful to her care. We would recommend this community for the outstanding care with a great value for a loved one.

I can't thank the staff at Mallard Cove for their diligent efforts in making our mom a resident. My sister and I were often pleasantly surprised at how accommodating and thoughtful the staff are. Mom is as happy as she can be, at her advanced age and state of low vision. A Place for Mom also deserves a mention: our contact their frequently called and emailed to support and encourage us on this journey.

This facility had a good vibe. The staff were friendly. Rooms were clean and roomy. This is going to be hard to beat.

The thought of moving mom from her home was very distressing. She has comfortable there but very lonely. We visited several communities before deciding on Bartlett Reserve and now that she- settled, & wish we had done it sooner. She made friends easier than I thought she would and has really kind of “perked up!” We couldn’t be happier more grateful to the staff and other residents for making her feel at “home”

I have lived here for 3 years and it just keeps getting better and better!

Staff is amazing. Very caring.

Feels like family and we can eat whenever we want.

I am very glad to have found this facility. My relative is doing much better than at the previous facility. The staff is very caring and the activities are very good. I was surprised at the lack of adjustment time. My relative arrived and immediately felt comfortable and I knew I had made the right decision. Go here if you need Memory Care. [Removed] is excellent.

This is a nice community. When I talked with the staff they were helpful and able to answer the questions on the care that is given. We like the menu and being able to see that the other residents seemed to be happy were nice to know that this is a good environment. They have a lot to offer. We would suggest that families might want to tour this community for the care of a loved one

Bartlett staff was warm and welcoming from day one! Mom adjusted quickly to her move with help from front desk, custodial, housekeeping and dining room staff. Everyone made sure she had everything she needed! Mom continues to thrive, joining multiple activity groups and clubs, and stays active and engaged. Great community feel and personalized attention have made this a great experience for our entire family!

I have been here since Noverber and have enjoyed it. The residence are the most friendly people. The staff works with you until you are satisfied. They come up with different food choices that are different and good to the taste. I would highly recommend Bartlett Reserver Senior Living to anyone.

My grandmother is doing great in this community. I do feel comfortable with her move to this facility. She is safe, and in good hands. The staff is great, they have been very helpful when needed, professional, and they are skilled in the care they provide their residents. When I come to visit her the community, and her room is nice, and clean. I couldn't be happier with my choice to move my grandmother to this community. I would recommend it, I'am satisfied.