Chapters Living

This is an exceptional facility

My dad is currently residing at Harbor House. He has been in several different facilities over the past 2 years and this facility is by far the best. Staff and Administration ([name removed]) are friendly and caring and the facility is clean and homey. It is not at all an institutional looking environment. The resident and staff ratio is MUCH better than most facilities and the size of the facility is smaller than most, which I believe allows for better care for your loved one. We are very happy and relieved my dad is in this facility.

We enjoy all the activities they have to offer, there is always something going on for the residents. They have different readings where the residents can listen to different story books, there are church services and different board games. Everything is pretty easily accessible, the hallways are shorter and residents don't have to walk to far. Based on our experience so far we would recommend this community to others

This community was a wonderful place either for respite or long term placement for you or your loved one. We did respite but in doing that we were able to meet other residents that we could see were being well taken care of. The staff were very positive and knowledgeable at this community. The staff were also always willing to help whenever asked.

we toured Wickshire and thought they were really friendly and nice; they were even willing to give us two separate tours. we chose another community because it was closer to family.

The location of the facility is great for our family. I think they were the most reasonably priced out of the facilities that we visited. The staff really seemed to care and we were very happy with our experience here. We really liked the way the memory care unit looked, it was bright and cheery. We would recommend them to others and already have to a close friend.

We had a great virtual tour with Memory Care of Westover Hills. We liked what we saw but felt that we clicked with another facility more.

The initial price we were quoted was much cheaper than the other facilities we visited. I became very concerned when that price increased 3 times before we signed the contract. However once my brother moved in he was accepted immediately by the other residents and became active in all the activities that were offered. He hasn’t uttered one complaint since he moved.

Administration helped us with a very difficult move for the family. They were very kind and compassionate. The current staff including nurses,and med aids are very professional and easy to work with. The staff is very kind to the residents and have an upbeat, positive attitude towards the residents.

The community is neat and clean and the staff is very friendly and helpful. I toured several different communities and I am happy we choose this community. I would recommend this community based on my experience.

The staff here were wonderful. They are caring and helpful here. I would highly recommend this community to others for their loved ones. The community isn't the fanciest but my loved one was very well cared for here.

The community has 4 plexus units and is very roomy. I would recommend this community to others based on my experience. There are activities to participate in and everything is kept neat and clean.

My mom has been a resident here for almost 2 years. Their staff is so kind and caring. I never worried for her well-being during the lockdown in 2020 for COVID. I knew she was in good hands. The aides are wonderful with her and always have a smile on their face when I visit. [Name removed], the Resident RN, is so good with her and always responds quickly when I have questions or concerns. I frequently get pictures of my mom when they have events and fun activities. [Name removed], the activities director, is wonderful! She always plans fun activities and kept us in touch. I would recommend this place to anyone in need of memory care for a loved one! Again I can't stress how wonderful the aides are- they truly love the residents they take care of!

Everything is going very well at Stonehaven for our family

They've been very helpful, especially during Covid. With not being able to come inside, they do a lot of things for you - they accept deliveries and helped set up the phone etc. since we can't be there. They've gone over and above what we expected. We love knowing that there's always somebody there to help our loved one out. The only thing we wish was better was the food. Sometimes it's good, other times not so much.

They send the families newsletters with a list of all the activities they have going on and you can also follow them on Facebook to see the activities board as well as pictures of the residents. The executive director and marketing team even personally send us pictures of our loved one participating in activities which is very comforting to us, and we do think the value is good.

This worked for our family and was a good community. This was better since they specialize in memory care. The staff was good to work, with sometimes the response time was lacking. This is something that the community can work on. The phone would ring more than I thought it should. The care for my loved one was very good.

Our loved one moved in during covid, but from what we could see the community looked pretty clean. The quality of the care services were excellent, that would be a ten out of ten. When it came to the activities, they were pretty limited but they did their best to still keep the residents engaged. The director was very attentive to our needs, and the staff was extremely loving. Even after our loved one passed away some of the staff called our family to just check in on us, they really are very nice and caring.

What really stood out to us in the beginning was how clean the kept the community, and there was no fowl smells. Everything we saw there made it feel and look like a resort. We would definitely commend this community to others.

I never have to wait to get help at this community, whenever i need something it is done immediately. The rooms are adequate, and the food is more than adequate. Every time i was there it looked like the residents were very well fed.