Cedarhurst Living LLC

PLEASE READ BEFORE YOU MOVE YOUR LOVE ONE TO TESSON HEIGHTS! I moved my mother in on a Monday and she was dead 36 hours later! We found Senior Helpers were very unfriendly. They never introduced themselves or made any conversation with me or my mother. I asked them to remove her dentures at night since they were loose, but they did not. I found stool all over the toilet and her 1st alert broke in half. I feel their negligence caused her death. It has been almost 3 months since she passed and they will not return my money. They will not respond to my phone calls or emails. I even called the Corporate Headquarters in Dallas Texas. They initially seemed concerned, but now also will not return my calls. I informed them weeks ago that I would post an unfavorable review and it went to deaf ears. Please if it cost more money some where else, do it!!! Since this is not a favorable review, let's see if this gets posted...

We recently moved our father from this Assisted Living Facility due to the poor and abusive treatment he received by two of their care staff. The incident was witnessed and reported. The Executive Director and Health and Wellness Nurse "Investigated" however would not provide any evidence (even when asked directly) of any investigation and both caregivers are still working there. I have filed this mistreatment complaint at the state myself. This incident in addition to hour plus wait times on many occasions after my father has pushed his pendant for assistance, hateful care staff, email and phone calls ignored and not returned, and their hot meals suffering and being substituted for sandwiches due to the corporate financial strains on their budget! Not to mention the poor woman and her family that wondered out the door on a cold April night and was not found until the next day. I wonder why no one knew she went out the door??? The Waterford's charm, care, and loving atmosphere has begun to suffer since February 2020. I encourage you to read this article that was in the USA Today in April... Mid-Article it mentions the Oakwood Location. I think it speaks for itself. [removed] Thank you for reading my review and PLEASE DO YOUR RESEARCH!!

First we felt the community was not good about communicating with us. We moved our parents into Cedarhurst because they said they would be a secure community. My mother-in-law escaped within the first 30 days. We felt there was never anyone available for answer questions. The experience over all was not good. The sales associate ended up being the most helpful and was there for us when my mother-in-law's incident happened and provided resources for us when we felt like the community was turning its back on us. We also noticed some of the services like trash pickup and room cleaning were not happening regularly.

Night before last a women with dementia walk out. Last night they took my father to the for covid-19 and hasn't even called any family. I Wouldn’t trust them with my dog.

My parents and I were so unhappy with the sporadic level of care and the constant turnover of a few good staff members. Had to hire 24/7 caregivers in addition. Wish there had been more Bloomington options then, but this was four years ago. Really a sad and painful experience.

The CNA’s do not seem to like their jobs and do not show care for the patients. Have a relative in memory care and the staff is not a good fit for the patients. Many issues with Cedarhurst. Something needs to be done to provide more caring staff that takes care of our loved ones everyday. Sold a different picture than what really is going on.

My mother has lived at Cedarhurst since it opened. During most of that time they have not answered call buttons timely. It can often take over an hour for assistance. They are perpetually understaffed. Terrible care. Feel sorry for the employees that are there.

Having gone through several Executive Directors, Maintenance Directors and numerous staff, we moved our parent out! Having now placed a Regional Director in charge that is a absolute travesty to all staff and management as well as residence, was the final straw. Employees are seen crying, upset and quitting on a regular basis. This is not the place to be a Dictator! Show compassion, love and understanding. Dining experiences are short of expectations when half the time there out of food. We have even been told by staff that the Regional Director tells them there is no more money for things until the end of the month. Safety is a great concern. Hot water regularly runs through the cold water lines and drains continually overflow. We even had a Fire Alarm go off and no one knew what to do. Not even the staff or Project Coordinator. Please don't do this to your loved.

Horrible place for someone to be!

Be careful if set up automatic payment. They won't stop taking from your loved ones account when your loved one moves on. We had to stop payment at the bank until we got the account closed.

To any one considering Prairie Meadows for Alzheimers Care I urge you to reconsider. This facility does not provide levels of care as promised. My Mother was admitted to Prairie Meadows and within 3 weeks was admitted to Methodist Hospital emergency room with pneumonia and a urinary tract infection. Proper care was never given at this facility. Within 3 months my Mother was dead. These so callled experts in demential care [Removed]

Be sure & check your loved ones for bed sores!!!! HORRIBLE!!!

My mother was not cared for properly even while we paid for the top tier of care. She slept in a soiled bed quite often and her room smelled very bad. Staff changes frequently.

This was an inappropriate place for my parents, but they assured us at the family meeting that it was perfect. My mother has dementia, and my father was getting progressively ill with heart failure. Very little attention, staff acted like they did not communicate. My mother is a fall risk, and she fell 7 times while there. They did offer extra help for an additional 250. 00 a week, but it was very sporadic and at times non existent. felt they were signed up to get that money, they had to leave within a month.

If your loved one needs assistance or general supervision, this is NOT the place for them. My mom would have been safer living in her home, alone. The staff has no interaction with the residents, the residents are on their own. Look elsewhere or allow your loved one to care for themselves, this is NOT the place for care.

My mother was a resident there. After a few month we pulled her out. The DON was never available for answers with regards to her care. The hallway always smelled of urine. The activities were awful. If you call seeing adults coloring in a dining room as an activity. I saw residence asking for help to no avail and no one paying any attention to them at all. There was one male nurse that seem to care. The others were rude and unconcerned about the residence. Aids instead of caring for the residence grouped either on their cell phone or acting like they were at a social event. The entire facility seemed under staffed and What I consider a hostile environment. For the amount of money we paid out of pocket for my mothers care , she would of been better serve in a kennel...