Cedarhurst Living LLC

I would not recommend Lake City Place to anybody. My loved one's room was hardly cleaned at all the entire time she was there. They had problems keeping housekeeping staff, so they just didn't do it. The riser seat on her toilet had not been cleaned the entire time she was there. There were three staff members there who were very much bullies. When administration was not there they treated the residents awfully. They treated them like children and told them to go to their rooms. One night at dinner, my loved one witnessed another woman at her table not get served a tray. When she spoke up for her, the staff member said the woman didn't turn in an order so she doesn't get anything. And they told my loved one to mind her own business. After my loved one insisted further, they brought the other resident a makeshift meal. But they further told my loved one to mind her own business. When we went to administration about it, the staff member lied and said that didn't happen. Administration then turned on my loved and told her something difficult that went on in the staff member's personal life, which is completely irrelevant. Afterward, they retaliated against her by continually not answering her call button. So she couldn't make it to several meals because nobody would get her up to get her dressed. They also continually messed up her medications and were not open to corrections when I went to them. Again, they retaliated against my loved one in the way they administered her medications from that point onward. I have since moved her elsewhere. She is doing very well there, and they are being very nice to her.

Beautiful facility, opened too soon, can't hire or keep regular staff. Employees are constantly changing. If all you need is prepared meals, once a week housekeeping and a bit of activities the place is ok. The problems start if resident needs help with incontinence, in this case just choose a different place.

The facility is very very clean and very comfortable, truly a beautiful place. The rooms are nice, the residents are nice and the aids are great. Our loved one now aged [age removed] is very happy there and even though the adjustment was big, it was a good one which is a positive note thanks to Cedarhurst. We wish nothing but the best for this community, but we are having some issues. At times the staff are overwhelmed and we can tell. The medical side of things is a big concern - if an elderly senior needs assistance with medicine administration that is a stumbling block. They are not well equipped to handle that, the aids and nurses are very nice but the presentation and process of the medicine distribution is hectic. We can not blame the community fully, their in house pharmacy is the one that has all the medicine and notes for each residents but at times it is disorganized and that's when the timeliness of our loved ones medicine isn't consistent that is when the concern arises.

We have a loved one there now, the facility is beautiful, new, and clean. They have been very accommodating during Covid so that we can always see our loved one. On the other hand it has been a struggle since day one to get the staff to take care of some basic needs, and the price started at $[amount removed] and is increasing to $[amount removed] per month on January 1st 2022 for our loved one, we may be forced to move our loved one, which is going to be very hard on our loved one.

Our family had an in person tour and it was not going to be a good fit at all. It was hard to make an appointment and when we did have an appointment it seemed like us being there was a big inconvenience. They were trying to get out for the holiday week but they did not take time for us, and when we were there they did not seem prepared for anything. They did not ask us questions about our loved one. The community was very clean but it was much pricier, but it was so clean it felt like a hospital.

I would not recommend this community to others based on my experience.

It wasn't the worst place on the face of the earth, but I wouldn't go back. Cleanliness was terrible. I was not impressed with the staff. The food was good, and her little apartment was cute and had some nice features. So if you're there and can take care of yourself, you'd do fine. But if you need more care, then they fail miserably. My loved one needed more care. She wouldn't take her medication and needed it administered to her. She ended up in the hospital after not taking her medication 9 out of 10 days, which they never contacted me about. She presented at the hospital filthy, and they said she refused baths. I feel like they didn't care about taking care of her at all. I was finally able to go in when she was released from the hospital, and I saw they would leave her food just sitting there uneaten. They didn't care whether she was eating or not. They tried to prevent me from moving her to a different facility, and I had to get a lawyer involved. They didn't seem to care about anything until I gave them our 30-days notice.

My loved one was previously in a memory care assisted living facility that couldn't provide the care she needed. Cedarhurst was adamant they could take care of my loved one, that it wouldn't be a problem. They observed her via Facetime while she was in the hospital and based on that observation told me it wouldn't be an issue. I feel like I was sold down the river. It was fine at first, but then she had multiple falls and repeatedly ended up in the emergency room. The doctors were concerned about the extent of how "black and blue" she was. When I called Cedarhurst to say we wouldn't be back, they were just like "Okay, see you later." When my loved one was falling, there was no talk of a care plan to prevent further falls. They simply called to notify me, and that was it. I was hopeful - it was a beautiful facility. But I felt like the social worker was a salesman, not a social worker. Part of their sales pitch was a 60-day money back guarantee. My loved one was there less than that amount of time, and I couldn't get any response at all after contacting them to get my money back.

Right after my loved one moved in the head nurse quit and the executive director ended up getting COVID. I don't think they were a well equipped staff to run the community. The family liason, I believe they were inc harge of the community. I don't feel this person is there anymore. I spoke to the director after we left and after they returned. I think if the director had been there, it would have been run differently. We were able to have virtual visits, I couldn't see much. I wasn't able to visit in person. When my loved one first moved in they were allowing in person visits; however, this quickly changed due to the case count of COVID in the outside community.

Make sure to do your research when looking into this community. I do not feel my loved ones did receive the care for the amount of money spent. Communication was ok. There was an issue with privacy and we felt they too eager to come into the rooms without permission. I would not recommend this community to others.

The place is really nice and when there was snow they cleared it up very quickly. However, the value is a lot to high and when it comes to the meals you fill out a menu stating what you like and do not like, and more than sometimes they mess up the order. Sometimes when i request a phone call from maintenance or the head lady in charge i very rarely get a call back.

I would want others to know my mom went here with a down coat and ski jacket and it was stolen from her. She had a pendant stolen. I had gotten her two nice cardigans and that was also stolen. Her sheets I bought her were also taken. When I was there a few weeks ago I noticed they had no sheets on her bed even though I had sent her with 4 sets. A lot of her clothing items are missing or are not hers. Her room smelled of urine and was not clean. I was left without water after the snowstorm and I drove to MO and I told them I was going to pick her up and take her to TX. The place we were going to stay was shut down so I told the facility my mom needed to stay. They told me that they had already rented out her room, so they moved my mom to a 1 bedroom apartment and I had to hire private care for $300 a night. I would not recommend them and am not pleased with our experience.

It is grossly understaffed. It was expensive, The value did not come close to meeting the services. The room sizes and layout was good. The food was not good, small portions and not a lot of variety. They just did not have enough staff to meet the residents' needs.

Assisted living & memory care residents mixed in 12 bed facility, so memory care residents have to be able to find their way to correct Fire exit during Fire drill with loud alarm and fire system lights, this facility would not work for a person who's Alzheimer's has progressed and often needs clues or re-directing to function in a home environment. No secure outside area for memory care residents whom are apt to wander.

The staff was friendly. We did not receive a folder with information, had to ask if I could keep a rate sheet. Was shown one room, very small. My sister would have to get her own transportation for doctor appointments, etc. additional expense. They have the level system of a care plan that means you could pay for a service on the level that is not needed.

Not a place for my mom. It looks more like a resort But cold. Rooms are very small, marketing personnel was very pushy interested in signing only, not mom's likes and needs. She was insistent on putting her in the top needs and bracket without a medical assessment Nope, totally turned me off when she suggested not to waste my time visiting other facilities.

Beautiful facility and great residents to work with. Unfortunately, they are looking for another executive director -this would be the fourth one I believe. And to top it off, turnover rate for all departments is very high for a new facility. Yes, this happens at a lot of facilities, but mind you, they just opened in March. There’s an issue when most of the nursing/clinical team had resigned in span of a few weeks. Residents and families are not blind to the lack of staff needs and they are not naive to what goes on and what is told to them by upper management. It all starts at the corporate level. When you don’t have owners who are experienced in healthcare who don’t know what goes on in their facilities and only care about how fast they can have people move in, then you will see how much they don’t care about the staff who are taking care of the residents. The ratio to staff to resident is unrealistic. The acuity at Cedarhurst Naperville/woodridge is very high, just like one of a skilled facility. If corporate cared about the well being of the residents and staff, then the turnover rate for staff would not be high.

This place was nice and felt like home but in the last couple of years it has changed. The management is very cold and non-caring and the head nurse wont listen to anything she feels is a waste of her time. They will not work with you and its a my way or the highway attitude. I would not recommend this place anymore to anyone.

Too gray and dark, not welcoming. The Community contact was pleasant and shared much info but I could not get interested.