Cedarhurst Living LLC

Point system cost went from $250 to $600 per month. Nothing changed for the services. This was a 140% increase. No one could answer why this increase (just the wayt it is, "I was told.) No a rent increase of 15%. Outrageous! You are sucking the elderly dry. So sad. Social Security did not increase 15%!

They never fail to answer questions we have, even if it's after hours you can generally get ahold of someone and they will try to resolve any issue you're having. I do feel like my father is getting the expected care that we are paying for there.

Dad was there 6 months before needing skilled care. He received excellent care at Cedarhurst. Sad to have to leave.

Dad will be moving in soon. Have experience with them from another family member. Great place.

My siblings and I have been very happy with the care and the physical facility of Cedarhurst. They strive to keep it clean, friendly and a well cared for community.

Cedarhurst of Owensboro was gorgeous - it looked like a resort. I though it was a very, very nice facility. The staff seemed very friendly as well.

The staff is good and provides great care but frequently overwhelmed due to workload. The activities try to engage all. Food quality varies by day and usually good. I do not regret choosing Cedarhurst.

The staff is almost always friendly and helpful.

The staff is very helpful. I know that my mom is taken care of. The activities are fun and the residents seem to enjoy their day

The staff at Cedarhurst has been very good for me and everyone knows me by my name.

Employees need more training, need more night shift employees. We feel we made the right decision moving here.

Cedarhurst is a great place quit expensive

Overall it has been a good experience for us. It is always hard when it is memory care. The communication with the staff has been good and they keep us updated on any changes or concerns about our loved one. The food has been ok for my loved one, overall.

I do think that the staff & everyday workers are very kind, attentive, and professional. Cedarhurst is a beautiful facility, the building itself is beautiful and lovely to look at. My loved one has a good view from their patio, which overlooks the courtyard filled with freshly planted flowers and vegetables. It's very nice. When it comes to communication between the community and our family, the nurses and CNN's are quite good at communicating. I have, however, had some issues with administration. They were supposed to give me a call about something, but they never did. Thankfully I'm very proactive and I was able to take care of the things that were lacking. I'm not saying this to complain as there's no perfect place, but for example: Cedarhurst only has certain contracted hospice facilities that they allow in. The hospice we wanted to use was not allowed in the building and that wasn't communicated with us in the beginning. It's not a big deal because the hospice we ended up using was great, but it still should've been communicated because people typically have personal preferences for that sort of thing. Also, to my knowledge there's no Director of Nursing on-site. There's no office for that person in the building, so I believe she's based out of Corporate. She does visit the building sometimes, but again, she does not have an office in the building where you can directly call her or stop by to visit. I've never had to communicate with someone through email only, but that's how it is here. She can't be reached by phone, you have to send a message so that you can be contacted via email. I tried to leave a message for her to call me once and that didn't go too well. This may be a transitional thing, because there was a Director of Nursing in the building previously. But I again, used my persistence to overcome those communication issues. These are all things I've expressed to them, and every issue I've had has been resolved well. It just took a bit longer, which is ok because no place is perfect. Overall I would recommend Cedarhurst of Dyer to others

They are limited in staff so some evenings when I visit I can only find one person in the unit. An alarm went off one night for 5 minutes before anyone came. The activities director does a great job keeping you informed and keeping them busy. They have a great outdoor space and it is open most of the time for them to use. The room is very spacious and nice.

We like that the facility is all on one level. They seem to do a good job with the activities and staying in touch with us if there's a problem. Our interactions with the staff have been positive so far.

We liked the facility, however they had a lot of agency staffing due to different circumstances; e.g. the pandemic, unable to hire people, etc. That was the only drawback, so sometimes the continuity of the care just wasn't there. Aside from that, Cedarhurst of Dyer was bright & cheerful and a couple of the staff that were there went the extra mile. Communication between the community and our family was just okay and that had a lot to do with whoever was working that day. If it was mostly agency staffing that day, they didn't quite notify us as often as we would've liked. Overall, I would recommend Cedarhurst to others.