Cascade Living Group

We had an unfortunately terrible experience with Alpine. They could not regulate my mom's blood sugar levels. She is Type 1 diabetic and they were using insulin pens. Her BS count was going through the roof, 600+ on several occasions. Midnight calls to the ER, Alpine not wanting to take her back. It was a nightmare. The thing is she wasn't eating anything, no breakfast, more insulin, no lunch, more insulin, no dinner more insulin, then to ER. I know, I was there. What is SO PUZZLING, is that they were able to regulate her BS at Mason Hospital several times, They were able to regulate her BS at Madigan Hospital both times. And now they have been able to regulate her BS levels for over a month now at Woodland, using the very same insulin pens. So you have to ask yourself the obvious... Why was my mom not getting her insulin at Alpine? She clearly regulates when the insulin get into her bloodstream. It had to be a procedural issue using the pens. What other explanation is there?

Wonderful Angel caregivers have come & gone; remaining angels left to struggle with shameful low min. wages. Critically low staffing makes triaging needs a near impossible task. Falls are common worry for seniors; low staff ratios pose a liability at worse a death sentence. I witnessed such a fall of neighbor left stuck on the floor for 40 mins before intervention care arrived from Caregivers. Many patients require two person teams for safe healthy and sanitary care. Caregivers are charged with complicated heavy care load responsible for many requiring total extensive personal care, showers, laundry, escorting. A concerning task of dining service where cross contamination is likely. Team approach would resolve many problems including the chronic unacceptable excess response time. Reg use of outside agencies would resolve deficient caregiving staffing problems. Don't be fooled by appearances recent refurbishing of main dining and lobby estimated at a quarter $million hide reality

This place sucks. They should have their license revoked and staff jailed. Nursing staff can't speak English. I would never recommend this place.

I would not recommend the Memory Care unit at Regency Park. The staff appeared minimally trained and unconcerned with the residents' well being. The food was basic, often served cold to my dad, with items repeating frequently. I cannot speak for the Assisted Living section, which is entirely different.

long wait times due to staff shortage. No background checks are done on staff members. unprofessional, disorganized, unhealthy environment. I had a family member here after a stroke. this place has gone through many changes with staff and it affects the health of its residents

Family members have to wait hours for help from caregivers. Management never addresses issues. Understaffed with a small dining room. Good is served cold in busy dining days. Complaints are never resolved in a timely manner

The dining room was horrible, and the floors were dirty. It was a very small apartment, and was expensive. The Director needs a new attitude, and does not seem to care about the needs of the residents. Maintenance was horrible, and they had black mold in the water in system. The problem was never addressed. The food was either undercooked or overcooked.

If you love your family members I would recommend you look elsewhere for care. I was very disappointed with our experience at Cascades of Bremerton. Shortly after my loved one moving in my loved one had to be taken to the hospital due to lack of care. They could improve with better care, more staffing to care for the residents and communication internally and externally.

I would tell anyone to go elsewhere. They are vastly incompetent. Way over priced . Save your self the headache and find a different residence. There are three meals my loved one hates the food. The staff communication with the family sucks. Administrator has changed in the few months my loved one has been there. You can't understand most of the staff, cause they're foreigners. This whole state sucks.

Royalton Place was terrible. They kept talking about how we wouldn't need to visit mom once they were taking care of her. Talked with residents who complained of falls and long times waiting for help. Many residents with visible injuries. The salesperson turned white as a sheet when I mentioned my RN son would be quite involved with mom's care. Lots of red flags there.

I went in for a tour and watched the director of this facility run around berating her staff, berating the residents and is overall one of the nastiest people I have ever encountered. The young man in our tour was very nice and I truly feel bad for this gentleman. When introduced she starts screaming at my mom and talking to her like she’s some type of mentally disabled person. As soon as she came marching out of the office the staff ran for their lives and I don’t blame them. We were very alarmed by her behavior and my mother swore she was on something.

This was a nice community. The rooms were smaller than we wanted.

Took my father out because wasn't getting bathed, became dehydrated from not enough liquid, just kept him drugged, dropped him had eye infection. Price was ridiculous for lack of care.

Extremely rude receptionist. Didn't help us at all or let us know that the person we were looking for had moved and told us to leave. Very disappointed.

Staff would not call back, your Sales Manager was rude and actually the rooms she toured were dirty. I believe my husband even saw feces in the wall in the bedroom. Dirty and over priced and not helpful staff.

Our loved one was there for three months, and during that time they stopped giving her the medicine she needs. It needed to be crushed and put into food, and since she didn't want take it anymore they stopped giving it to her and stopping refilling it. Her clothes we were also not organized in her room, it was getting close to winter and she was still wearing short pants and short sleeve. She needed more supervision in term of clothing. There would be clothes soaked with urine in the bathroom and dirty clothes in her closet.

Hello, I rented a room for my grandmother in 2019 and unfortunately my grandmother only stayed for about 16 hours then I had to have her brought to the hospital due to heart failure and she passed away I paid $4,000 for the month and haven't received a dime back, they just give excuses one after another do not use this facility, Michael Camarillo the manager I believe told me he would prorate the amount and give me back money that's all I expected it never happened you just can't keep $4000 It doesn't work like that, I feel like somebody just went into my savings and stole that what a nightmare, DO NOT USE THIS FACILITY ESPECIALLY WHEN YOUR LOVED ONE COULD HAVE A LIFE THREATENING PROBLEM AND MAY HAVE TO LEAVE EARLY, THEY ARE NOT HONEST DO NOT BE DECEIVED BY MAGNOLIA GRAND RETIREMENT!!!!!

This is not a very good facility ! Residents are not taken care of properly and sometimes left in the same clothes for days. Its sad. Employee turn around is high because they are treated with no respect whatsoever by administration. I feel the elderly here are neglected and the administration does not care at all. Shameful behavior but unfortunately common that administrators at these facilities line their pockets, drive expensive cars but the staff of caregivers for these elderly people are treated horribly just like the elderly that live here. Staff ratios are ridiculously low and they cannot keep most staff past 90 days because they never give staff the raises or benefits they promise after the 90 day period, its a lie, they have no intention of doing it, so they change staff members every 90 days, disgusting !

I placed my friend here because at first it seemed so pleasant, clean, friendly and organized. It isn't! The turnover is ridiculous! This last year has been onc nightmare after another. I discovered a horrendous rash on my friends private parts that was so bad it was purple, blistering and even bloody! I spoke to the Ombudsman who reported the incident to APS. Its taken months for them to get it under control. Recently I discovered that her mattress was soaked through with urine all the way down to the boxsprings. It was so obvious, but they acted so surprised. The staff doesn't communicate with each other well. Her room is often unkept and the bathroom is dirty. They lose her clothes and don't seem to care what she looks like. I'm currently looking for a new facility for my friend. DON'T PLACE YOUR LOVED ONES HERE!

I do not like it here at this community. The main reason I am unhappy because I had to hire extra care to help assist me. When I'am already paying this community a lot of money already, I think it is ridiculous that I have to hire an extra care giver. The community for the most part is well-kept, but the furnishing is all wrong. The staff is alright. There are activities offered. The food needs improvement. Overall this would not be a community I would recommend.