Cascade Living Group

The dining room service needs improving at Heritage Springs. They need more staff helping out. Other than that there is nothing else I would make mention of specifically.

The food was substandard. The lunch choice was a hot dog and beans or a bland chicken burger, not impressive at all. The residents detached and main staff just putting in their time it seems. They did have 3 main level apartments and beautiful hotel style building. the downside was the activity areas were spread out on two floors.

My mom has dementia, and I am not 100% sure that they give the best care for that. She spends a lot of time in her room and does not have as much social interaction as I think she should. But then I am not sure if that is more on them or on her. Other than that it has been a good positive experience.

overall my experience at springpointe has been fairly positive. most of the staff is excellent and works well with the seniors at the facility. when i was first looking at emeritus i was told that there would be 2 staff members at each unit 24 hours a day that has not been the case i rarely find more than 1 person on each unit and frequently cannot find anyonein the entire building. once i needed some of my mothers personal belongings which is locked up by the staff not only could i not find staff on her unit but there was no one in the entire building. i finally found the med distribution lady and she could not get ahold of anyone. this is at about 7:30 pm. another time a resident had fallen and laid on the floor for some time because there was no staff around. activities are nonexsistent almost. at most someone comes in and plays music occasionaly. i understand they are hiring a new activities director hopefully this will change. the biggest problem seem to stem from a lack of staffing.

My loved one didn’t really use a lot of the activities, so I can’t rate them. I suggest check the staffing levels based on the services needed. My loved one does not like the food, but that could be him. It’s clean enough and the staff is okay.

Nice- small - no independent apts- too far out

My loved one was only there for a short time, but it was an okay experience. Everything seemed very average. We felt out of the loop as far as the communication is concerned, and it seemed like the staff could have been more accomodating in terms of introducing everyone and being welcoming. However, on short notice, they had space, so it worked.

We felt the environment is not energetic enough.

When I bring her to leave her there they were pretty nice but by the time I came to get her they were all like thank god you're here. My mom has been there for respite two or three times. The care was okay. It's hard to say when you're not there to see what's going on. One time she had fallen because someone didn't do the job and leave the bathroom light on. I was not happy about that. The last time we took her she got a big bruise on the back of her arm. The girl had called me and said she had giver her a bath and noticed it but she didn't know how it got there. I like that they have a nurse on duty. And they were helpful in trying to get her on a medication that would help calm her down. They said they'd used it for a lot of their patients but it just didn't do one thing for my mom. They also tried to limit her outbursts by giving her suckers which they said seemed to help.

We find that communication has not been great between the shifts as well As the staff with us.

I'm very upset with them. They had a cottage that I thought might do. I talked to Gretchen, who is the woman there, and put down a $500 deposit. When I found another place I called to let her know and told her I would go pick up my check. She said there was no need; she would just tear it up. I went to my bank online and they had cashed that check. I went up to the office at the place I am now and they called over there and then told me Emeritus was going to send me a check in the mail. I received it yesterday. I'm glad I got that back.

The people seemed like they needed more care than I do. It's more of assisted living and a lot of people looked like they had dementia and things. I need more mental stimulation than that so this wasn't going to be a good fit for me.

Provides 3 meals a day. Will not work for us but a very nice facility. No security at front door during week.

No independent living option.

vry new, 1 yr old bldg added to rest of assisted care; neighbor memory units; group activities; goes to different place; different levels together; only until need for skilled nursing care; staff oversight.

Very nice facilities but the half block walk outdoors and uphill to the memory building nixed them as an option. Also, no trees. Just houses and roofs.

Overall experience has been ok. Cleanliness is good, friendliness of the staff is ok. A lot of promises were made and things were stated that don't seem to be true. Administrative staff isn't as helpful or available as they stated. Food quality is not terrible but it isn't good. It's defiantly institutionalized food. If it's true they have a chef that chef defiantly didn't graduate top of the class. Activities are good. Value for the money is ok. Ultimately I feel like prior to signing the contract the admin staff made it seem like they would assist us with certain things and do all they could to help at any point. They were calling constantly. Since sighting the contract not one person has called me back regarding some questions I had or getting us assistance with certain programs she qualified for.

We really like the staff however during our loved ones stay of only a few weeks, covid and staffing shortages there were some things happening - when we could call Ashley Gardens it was not the staff that would be answering the phone but it would be the residents themselves. They said this issue would be fixed but we felt it was very unprofessional. Our loved one got covid here, he also broke his hip after a fall and we just felt the medication management was mishandled. We do want to give them the benefit of the doubt and assume this does not happen regularly but that the struggles we faced were just caused by covid and staffing shortages.

The people are really friendly within community. The interaction wth the staff is very poor, and there is lack of communication. It takes forever to get something fixed. The meals are horrible, and is not always hot, fully cooked and burned. It takes forever to get food sometimes. They don't keep the resdents, too invloved with activities. It is very expensive.

I would not recommend.