Carriage Crossing Management

We visited Carriage Crossing for the holiday walk. It was a beautiful and active building. There was great food, and everyone we met was very kind. The staff was very knowledgeable and ready to help. It is in a great location too.

I had begun a personal quest for independent living in mid-2023. I am 76 and was very healthy, but had a lot of physical work required where I currently live. I was astonished as I began my search that so many places had waiting lists that were years long. My first "drive around" the facility caused me to schedule an interview with marketing staff. My first meeting with them and seeing the model caused me to be excited about the idea of moving. Then I found out that the new units being built were almost gone, and I jumped on the last one available in the floor plan of my choice. Staff in marketing, and in the common area have toured me around and told me about things that are available to the "cottagers". I wanted to be near Springfield, where I lived for 30 years during my working career, but not in Springfield. This fits the bill perfectly. I have been very isolated in my current living arrangement, and look forward to having people to get to know and do things with.

Witnessing the care, comradery and extra personalized services of assisted living and memory care residents warms my heart. Engaging in conversation, offering support to those who are new to the space or having a challenging day. It adds an element of personal relationship making the whole place much more of a community than just a "facility". I have witnessed caregivers be extra supportive and encouraging by communicating with the residents' capabilities and possibilities, Keeping them engaged in choice, movement, and socialization for example. Holding a hand to walk, offering hugs to those who like them, offering to sit with someone experiencing something new or attending an activity for the first time, listening and offering dialogue to the stories shared. Carriage Crossing is a beautiful facility with kind staff and top-notch offerings. The admin team seems to go the extra effort to demonstrate tenderness, safety and encouragement to residents and the staff alike.

The staff at Carriage Crossing in Rochester is fabulous. They genuinely care about their residents and the resident's family members. The community is beautiful especially the independent living cottages.

Everytime I visit CC, I am greeted by friendly staff and a warm environment. It is always clean and well-maintained. The food is surprisingly good, too! At CC, there are always a lot of activities for the residents to do, including on and off campus. I would recommend CC to any of my friends who are looking for short-term or long-term care for a loved one!

I have had the opportunity to work with the staff at Carriage Crossing in several situations and have been blown away by their commitment to the care of their residents. The staff are invested in their residents and consistently go above and beyond to ensure their needs are met and that they feel at home. I encourage families to tour the facility and get to know the staff. You won't be disappointed!

I have worked with so many patients and families that have found their home at Carriage Crossing in Rochester. [name removed] and her team love on residents and have a sense of family and fun. You walk in the doors at Carriage Crossing and can feel the community.

Carriage Crossing Senior Living Marietta is a very Beautiful Facility or a Hidden Jewel!!! Caring staff that go beyond the call of duty to make sure all Residents needs are met. The Directors are professional and friendly. Extraordinary place for my parents!

I cannot brag enough about Carriage Crossing. I went every day to visit my spouse. Everyone, from the receptionist to business staff to nurses and med techs. Always cheerful and caring. All the residents in memory care were clean, no smells and well looked after. I had some friends in Assisted Living and they are very happy. Every time I went I experienced peace and relief and such a coming atsomphere . This is certainly an excellent place to bring a love one into.

I work with Carriage Crossing and they are top notch??All the way to ownership to the front line staff. This is one of the most beautiful communities in Bloomington Normal. [name removed] represents Carriage Crossing excellent in the community.

From the moment I walked in the door at Carriage Crossing in Rochester I felt like it was home. Residents and staff were smiling and happy to share their experiences with us while we were touring. We'd visited several other places in the community and knew Carriage Crossing was the place for dad. He was reluctant to leave his home that he and mom had built in 1958, but I think he knew he was no longer safe and was needing a little extra help. Now dad has been at Carriage Crossing for several months and he couldn't be happier. We're so thankful to all the staff for making this transition so smooth for me, my brother and especially our dad! Best of the best!

All the employees work together and make a great team. They treat the residents very well as if they were family. I have witnessed them consoling them and even telling them they love them. They have a lot of fun activities. My father in law lives there and loves it.

My mom lived at CCT for 3 years prior to her death. The staff made her (and us) like family. My dad still goes there to visit, even thought mom's gone. I recommend this facility to everyone that will listen.

When the facility that my mom had called home for over 10 years asked that she leave due to her wandering, I was quite disappointed. But after the move to the Taylorville Carriage Crossing, it did not take long to realize she was in a much better place for her! They were very welcoming and helpful on move-in day. Her room looks homey. Hygiene and shower issues are much improved as she receives the help that she needs. Her nutrition is improved as well-she has gained some needed weight as, again, she gets the assistance she sometimes needs with eating. Her room and clothes are clean. She is encouraged to participate in activities as she is able. Overall, our family is very pleased with her care this past 6 months!

Everyone finds their place. Other residents notice and make sure everyone has a special table if they want one. Many activities, just choose what is within their comfort zone. No one cares where you came from or if you have a handicap, you are part of the family. There is turnover of staff but not as many as places I have visited. Special about the three Carriage Crossing’s I have visited is that each staff member is willing to step in to help any others roles besides their own. That is why my husband is at Carriage Crossing in Bloomington, Illinois!

Carriage Crossing at Taylorville took excellent care of my mother while she was there. I never had to worry about her safety and well-being. They have a beautiful facility caring workers. My moms time there was a very positive experience and I highly recommend this memory care facility for your loved ones.

After my father passed away, I was nervous to find a place for my mother to live as it had become clear that living on her own was no longer an option. That nervousness was put to ease by the staff and facilities at Carriage Crossing in Marietta. Here my mother found a place to live that allowed her to maintain a sense of independence along with a community of her peers but was also able to get the support and help when she needs it. The staff treats all the residents with the compassion and kindness of an extended family. The facilities are top notch and when I talk to my mother I can her a vibrancy and happiness in her voice that has been missing for a while. If you are looking for a place for a loved one I strongly urge you to take a tour and see for yourself, you won't be disappointed.

I had a fantastic experience with this business. The team was friendly, knowledgeable, and efficient. They made the entire place fun to work at. Staff was great, kind, and helpful. The residents had such a variety of personalities and it was great getting to know them. I loved being able to cook for them and bring them together during meal times. The remodel that was recently done absolutely looks amazing.

[name removed] does an excellent job at her job! She gets 10 stars! She’s got lots of new residents in the building since she has started at whispering chase. She always has a positive attitude and smile on her face. I enjoy living here, food is good most of the time. Only thing I would say they need to work on is cost!

Carriage Crossing Bloomington is a beautiful facility. The staff is really friendly and they genuinely care for their residents. Every single member of the staff is a true Angel. I highly recommend this facility to others, my Mom is really happy there.