Carriage Crossing Management

The staff is awesome. Her room and the facilities are nice. She is very happy there. The hamburgers are atrocious. The absolute worst hamburger I've ever eaten in my life. The biggest problem is that the food is often cold. Squishy cold fries, food not even warm. Also, the meals should vary more. Same things every week. Also, other residents told me they hated the food.

Staff is so very helpful and friendly. Nice clean facility. Highly recommend. We were very anxious about putting our father in memory care but the staff were so caring and have made the transition so smooth. We knew this was the place when we took our tour of the facility.

I’ve never done anything like this before. I didn’t know what questions to ask but the staff giving the tour was very helpful. It smelled so good and decorated for Halloween so nice. I couldn’t believe how big the rooms were. Definitely recommend this place.

The Carriage of Decatur has such a family feel! The staff are so kind, attentive, and genuinely care about the residents. The building is always clean and inviting, and there’s a real sense of community here. You can tell the team truly loves what they do—it makes such a difference. I would absolutely recommend The Carriage of Decatur to anyone looking for a warm, caring environment for their loved one.

Smells great, wonderful staff and super activities!! Everyone smiles as you walk through. The building is beautiful and very homey! I will for sure keep the carriages in mind when I am ready to place my mother.

What we like the most about the community is the cleanliness, friendliness, the care services, administration, meals and dining, activities and the value for cost.

What I liked most about this facility is that is secured 24/7. All apartments have been remodeled. several floor plans to choose from. Very clean. Carpet is changed every time someone moves out. Highly recommended!!!

This is one of the finest facilities I’ve seen. All the apartments have been remodel they are beautiful. All new flooring throughout the building. Dining room is very pretty food is fantastic. The staff is fantastic.

The staff is very attentive and responsive to whatever questions we have. Mom seems happier, because she's found her community. Great job overall.

Staff was well trained. They treated my wife like a human being. They took time to sit down and take care of her. I would absolutely recommend this facility.

Professional and friendly staff and the place is so clean, you can literally eat off the floor. Would totally recommend to others.

The staff was awesome. The only thing we didn't like was the food not very good and small portions.

5 in every category. I am extremely pleased with her care there and value for the money. Very friendly and attentive staff. Management easy to work with. Everyone goes out of their way to make the residents feel like it's home and not just a facility.

The facility is very clean and very well maintained. Staff are helpful, kind, and attentive. This is an excellent facility. The only downside is the small size of rooms. However, is still a good value

We love Carriage Crossing. It has been really good for us. They are an age in place. I feel like that is important. The facility is so welcoming and bright. Some of the facilities that we visited were gloomy and depressing so I feel this is important as well. The staff is very kind and interact with all the residents. The residents enjoy the workers. They are kind to families as well.

The facility is kept reasonably clean. The staff are always very patient and attentive to my mom's needs. Whenever I have a question or concern it is addressed and resolved immediately

When we decided to move my mother-in-law from the facility where she had been living, we found a wonderful new home for her at Carriage Crossing. Her apartment here feels so much more like home and she loves it! All of the on site staff are so kind and helpful. Family and visitors are always greeted with a welcome and a smile as soon as we come in the front door! There are numerous activities planned to encourage the residents to socialize and form community ties. [name removed] is great to work with and I highly recommend looking into Carriage Crossing!

Great experience with all aspects. Staff is very friendly and helpful. Choosing the level of care needed and type of room was made very easy by everyone involved. Nothing but positive experience since moving in. Would highly recommend Carriage Crossing.

5 on everything. Very clean facility, large rooms, accommodating/ helpful staff. Highly recommended for memory care.

From my perspective as a family member I would give them a 5 in all areas. They were very kind and attentive to my aunt who became very difficult to deal with when we moved her from St Louis. They made many attempts to get her involved outside her apartment and as assisted me in many decisions that were not popular with her but were in her best interest.