Buckner Retirement Services

My loved one was there for rehab. She could walk when she arrived at BPP, but she could not stand or walk when leaving the facility after several weeks. She had sores on her legs (I have photos) when we picked her up today. Nothing was said about them to us. I was very disappointed with the harsh way she was talked to. It made me wonder how they treated her when we weren’t there. I could not get her away from there fast enough! These are all things I saw or heard with my own eyes and ears.

The facility is beautiful! But the care is severely lacking. If your loved one has more than 2-3 meds, hire your own CNA to stay with them. During the 3 1/2 weeks Mom was there, her meds were NEVER given correctly. If your loved one needs help getting to/from the restroom, I hope you followed the advice above. Forget the instructions to call the nurses desk if no one answers a call button within 5 minutes. That phone was NEVER answered. It was DAYS before they offered to assist Mom with a shower. There is ZERO continuity of care. Most of the med techs & CNA’s are “agency” personnel, not employees of Ventana. Many commented that they wouldn’t come back. [name removed], Asst Directors of Nursing, is one of the least caring, least professional people I have ever met. Anytime we asked for help, her attitude was awful! I know the staff of SNF’s are overwhelmed, overworked, & do a job that many would run from. However, facilities must be held accountable & provide an adequate level of care.

The only good thing I can say about The Stayton is the facility is nice. My Dad was there on the assisted living floor and then in the skilled nursing floor. He did not get the care he needed. The Stayton made promises to us they did not keep. We had to ask numerous times for them to bill my Dad's insurance and long term care. It took them months before they actually sent the statements in so we could get reimbursed. I, and my two sisters, visited Dad every day. If we had not been there he would not have had timely bathroom trips, water, or other essential care. Most of the time when we went into his room his call button was on the floor where he could not reach it. Rehab would use excuses not to take him to rehab. They kept saying he doesn't want to go and we won't make him. Convenient excuse because the facility he went to after he left the Stayton had no trouble taking him to rehab.

Unless you are blinded by the glitz, this is a good place to loose all your hard-earned cash & have nothing to show for it. There are much better places in the vicinity.

Very disappointing experience. Nice artwork. All fluff, nothing else. Food is awful!!!!!!!!!!

Do not even consider this place