Buckner Retirement Services

We toured here when we were looking for a place. It was very nice and we really liked it. It was just too expensive for what we could afford. It was clean, and everyone was friendly. It looked like a good place.

The services rely on the resident to initiate them. If you have a resident who doesn't want to be a burden or a problem, that might not be the best for the resident. I think they need to do a little more to initiate the services. I think we chose them for their ability to accommodate us, initially.

My mother only just moved in but she's doing great. The people are friendly. Buckner has been around for a while. I think it's based on more of a ministry. I think it started as an orphanage back in Dallas so it probably has other things helping it moving along.

Total redo of the property. Saw example of the new apartments on villas. Liked the idea of 3 levels of care in one place.

They are just super but my mom didn't go there. Their assisted living was on the small side. They only had about 38 in assisted living so you would get a whole lot more personal attention. Mother's favorite doctor is the medical director there so that's what she liked about it. Plus it's new but mother didn't care for the location. It's two blocks off I35 so the location is not desirable but that's mainly the only negative. When you're there and you're living there you have a different perspective. The people that we know living there really like it.

Facility and apartments are great….Residents are phenomenal…..service staff is great and now the Bad…..the 14-16% increase in one year of the monthly fee is catastrophic…. Either there was initial bad planning or inferior executive management….. I suspect the last…..an increase of [amount removed]k per year for many people who are on fixed income is a slap in the face for those any who paid much of their life savings to purchase an apartment…. There are many that are now considering moving to alternative housing.

It's a hard time to find a place that's perfect because of the lack of employees. There just weren't enough staff to provide the care that my loved one needed, especially in regards to getting to the bathroom. They're very receptive when you talk to them with concerns and say they'll get things done, but then it just never gets resolved. They never even got her her own mailbox the whole time she was there. The facility itself was clean. I always saw people cleaning, and they kept my loved one's room clean for the most part.

Chaplain [name removed] excellent, needs more help here. Lake here needs cleaning. We love it here but needs some improving. Food is so so, could improve the menu.

Lots of blow, but no show. Food leaves lots to be desired. Keeps wasting money. "Claims to be not for profit," buts pends enough they can't make a profit (Waste.) Promises services they do not provide.

it is not rocket science, if the glass is empty fill it up. want staff - not friends transportation rate 5 stars- food 2 stars

Lobby reminds me of a nice Hilton. Halls remind me an office building. Only saw and met 2 staff members. Both nice. VERY HARD to find and get into. Rooms really small to be so new.

The therapy was just horrible, the had temporaries that were coming in and i never really got the same person. what the therapist did was have me walk down to the therapy center and put me on a machine and leave me there for as much as 45 minutes and not do anything else. She would stay in the room with me and its a good amchine, but she would do her paperwork while i sat on the machine even if she didnt have any other people to work with. i understand that shes not there anymore. it was clean and i liked the other people there, it was basically the therapy that was a problem and it was so much more expensive than the other places.

Very clean, but a bit too quiet and sterile.

I dont know about assiisted living but the memory care and nursing home are not up to grade for what this place charges , If you do decide to put your loved one there ,be aware and watch what goes on . It looks great but that doesn't mean it is.

My mother in law is no longer there. We made the choice to move her when the level of care was unacceptable. They "lost" her twice (she as hiding in her shower in her bathroom both times) and we had to locate her. When she became slightly incontinent and we paid extra to have them make sure she was changing her depends, they didn't. She started layering clean clothes and depends on top of dirty ones and developed "diaper rash." She is now at The [facility name removed] when she receives exceptional care at a fraction of the cost.

I toured with Bucker Villas and none of the employees acknowledged me or my father. We also did not see any residents out and about in the common areas, so we did not choose this facility.

Buckner does independent living very well. While the AL is small. a plus, it is short staffed. 1 aide for 25+ residents each shift and 1 med aide. No variety of activities and residents are pretty much left on their own with how to spend their day. The vibe you get is "dead." A word of warning- if your loved one ever expresses dissatisfaction or turns down help from aides, they will not help them/try to find out why they are refusing assistance or do any type of problem solving. Aides are not trained to work or problem solve with residents when issues arise. The AL manager turnover has been terrible since 2020 before the pandemic began: 3 AL directors left. Residents and their families received no communication about each hire or departure. Buckner has a lot to improve on in communication & the food. Residents in AL hate the food and it just gets worse with mostly sandwiches as main meals. Enjoy their independent living, but look elsewhere when you need more care. More choices exist.

I was very disappointed with how the rooms looked, they needed A LOT of updating. The guy who we spoke with here was not personable at all, it was just overall not a good experience. There was an incident on the news not long ago about this facility too. If I knew then what I know now, I would just keep my loved one at home.

We did not have the best tour experience. When we showed up they were not expecting us and asking why we were there. The tour was thorough, I just did not like what I saw. It seemed cold and sterile. It seems like a place that is more geared towards younger more active adults. It requires a lot of walking.

My loved one was previously a resident at The Stayton. Unfortunately, I think the skilled nursing floor was very short handed when my loved one was there. Her room was right by the nurses station. Because of her injury, she needed assistance to the bathroom. She is very independent and did not call unless it was an emergency. We ended up hiring someone from 6pm-8am because the staff would never answer in the middle of night. The room was kept clean and the staff was friendly, just maybe over worked. When she moved to Assisted Living she had a large amount of money taken that was hidden in a drawer. I am hopeful they were able to hire some more honest, qualified nurses to help with the patients. I heard that they were under new management, so hopefully there will be some improvement.