Bonaventure

I found that they don't live up to the sales pitch, they promise a lot and then it doesn't happen. They were supposed to escort them down to meals for the first few days, and no one ever came, if I hadn't been there she would have starved, she didn't know where to go. Nobody ever showed up with her medicine, in the assisted living side. Once we got to memory care there were two main problems. The communication among the staff, was not good. And they were understaffed. I liked all the people but I felt like the most important part for them, was the sales pitch and getting us in. You have to stay on them constantly, and not just here but with any place.

This facility is always short of staff. The Med-Techs are almost always late with meds-distribution. There should be more transportation available. Not all medical appointments can be scheduled for a Thursday.

Possibility

Has gone down hill in the last year. To many staff changes.

Paned windows, dogs ok. New, willing to work w/ me on cost.

It seems like whenever we asks a question to five different people we get five different answers so there seems to be little to no communication between anyone there so that could be improved. Also medicine for our loved one keeps getting changed or given without the families awareness so that could also be improved.

The community is very expensive and that is why I'm leaving. The community means well, but the have problems. There are a lot of empty apartments currently.

The facility itself is kept up well. My mom has been at Bonaventure for 3 months and although she is not in love with living there, she seems to be reasonably comfortable all things considered. The staff seems genuinely concerned about the welfare of the residents which in my mind is a real plus. PROS: 1. Floor staff is courteous and helpful. 2. Facility is clean and orderly. 3. There are numerous activities and outings in which the residents can participate. 4. Residents in the assisted care side have their own apartment which is fairly spacious compared to other facilities I visited. 5. Residents I've talked to seem to enjoy living there. CONS: 1. The communication chain between management and residents seems weak. My mom has often made the same request for simple maintenance issues, only to be ignored. Out of sight, out of mind. 2. Compared with other assisted care facilities we visited, the food is AT BEST, mediocre. Additionally, the wait staff is very slow in waiting the residents tables. 3. Even though I mentioned that the facility was clean and orderly, many areas at Bonaventure are dated or almost worn out, i.e. carpet, furniture and decoration items. Hope this helps

I was not impressed with this community. The assisted living and independent living areas are in separate buildings. Each building has it's own dining room. I would not recommend it if you have both parents that need different care options.

My mother was here for 4 months and I have no complaints about the staff or the facilities... but the management not only lacks follow-thru, but at times short-staffs the residents... leaving one person to get 200 residents ready for a meal or bed. The management also fails to follow-thru with financially critical information if you are using Long-Term-Care insurance to help cover the cost of your stay. I finally had to rent my mother an apartment and hire a 24/7 caregiver because she was not getting the advertised level of care.

Cost more than expected, assisted living service less than expected. Mother only stayed one month.

I moved my brother here in March. Everything was going good until a new manager came to the facility June 1st. He was taken to the hospital emergency room in May which they thought was a stroke, but was a UTI. He was in the hospital/rehab for 20 days. After returning to Oswego Place the new manager decided that his care cost needed to be raised. She called me to say he would need a bed bath and that would be a little more. When I received the July bill, the cost had gone up $2133 per month. This amount was never discussed with me. This should not be allowed without prior notice. The contract I have says that 30 days notice will be given for increases. We have given 30 days notice that he will be moving.

At this time I do NOT recommend silver creek Bonaventure It is not managed well, the food is horrible 90% of the time. They are on their 4th month without a shuttle driver. That is something that was to be provided for residents. I can't tell you how many activity directors they have had.

#1 - Many times, the staff would just come in to ask if I needed anything. One time it was at midnight, door was locked, no knock, just used their key. #2 - After our things were moved in by movers, I found a drawer in the bathroom with hair and some belongings as we as prescription drugs belonging to the prior person. Gave them the drugs, they said they would send someone up to clean, never did. #3 - Staff was always friendly. #4 - was only there a short time prior to being hospitalized for 57 days, then I moved to a different community. My husband was in memory care and came up with wearing women's clothing and losing some of his in the process. #5 - Administration did not return my calls or respond to emails. After messages left a second or third time, another member of staff called or emailed. #6 - food was okay, but they were usually out of something, i.e. coffee creamer, ham or bacon. #7 - I wasn't able to participate in activities as I was hospitalized almost the entire time we were renting there. #8 - It was not a horrible place, but if expecting whistles and bells it would never get there. All communities tell you to treat it like home, but you really can't. Each one is different, and I'm in my third community. So far, I truly liked [community name removed]. We left because I wanted to live with my husband in memory care and they don’t have the option. Husband passed two weeks ago so I'm independent living now.

Communication of expectations for family members, keeping memory care rooms clean and organized, staff not making assumptions without confirming. The memory care director was a nightmare to work with. She testified in court falsely.

So disappointed at how fast the turnover rate is for some employees here. They can’t keep an eye on their residents when needed and they don’t feed them delivery and healthy food. Over 1/2 the residents I have encountered have refused to eat, have to have a sandwich for almost every meal, or had to force themselves to eat the food that comes out of the kitchen. Residents are not getting what they pay for and are not being listened to when it comes to comments about such things. I am very disappointed in this

The staff truly was friendly. Unfortunately it didn't work for us, and we wanted it to. I'd encourage families to review the state website for any reports and/or complaints about any community they are considering.

There has been something gross on the hallway walls for a while. There have been cards that have been put in a "comment box" several weeks ago and there has not had anything done. The carpet does not ever get vacuumed in the hallway and the furniture in the hallway is dusty. They have one cleaning person for Independent Living to clean all of the apartments on a weekly basis. I have not had my apartment cleaned by staff for two weeks. The bathrooms are dirty. The servers are nice. I feel like the managers, [name removed] and [name removed] are only friendly to certain people. The driver is nice. One concern for the cost is other residents have made me aware that after one year the price has been raised $[removed] or more per month.

It's ok for the basics but for the value/cost I'd continue to look elsewhere.

Food is bad. Staff turnover causes food servers and housekeeping to miss often. I hope other places are better but I'm got nothing but stories to compare to. Not sure I can really expect any to be better.