Bonaventure

My biggest complaint has been the lack of communication with family and follow through. It is a wonderful facility and everyone is super nice, but it is hard to get someone to return phone calls. We were told some things in the beginning that have since then proven to not be accurate. There has been some frustrations but overall I would still recommend Bonaventure of Albany.

My loved one was in the memory care unit, so I'm unsure of the other parts. I don't think he got the attention he needed here. They said he got combative and pushed a couple staff away and we were not there to witness that. He's not known to be a physical or combative person; he's very sweet and kind to people. He's now at a new community, where he's never been combative and we've heard no reports of such thing. There was another incident where his room flooded because staff were not checking on him, so he accidentally left water running. There was also another time where he soiled himself and was left in it for quite a while. It was just overall not a good experience for our loved one, myself, and our family.

For someone who doesn't need a lot of care, it's a good place to be retired. But the more care that your loved one needs, the harder it is for them to provide the necessary services. They seem to be somewhat understaffed. They mean well, but they don't have the ability to take care of all the patients who have the highest needs in the way they would like to or in the way you would like them to. The staff is stretched pretty thin. My loved one had no real complaints about the food, and they offered a lot of activities. So for people without medical needs who are fairly independent, it's a good place to be. But the more care that your loved one needs, the less able they are to provide it.

The Food is the worst by far. It takes forever to get your food and it is never prepared as it should be. The activities are good and they have a wonderful activities director that knows the residents by name. With a new director in place, there are improvements.

Since my loved ones have been here, they have been doing pretty good compared to prior to being there. There is a shortage of staff; however, this isn't their fault. The staff are friendly, and the responsiveness is fair.

She really enjoys the everyday staff, but she has had some issues with the administrative staff. There have been some issues with care such as falls and not getting meals delivered until way later than they should. It is also always cold when it is deliver. We are also having some issues with the billing, they are way overcharging us and they promised to credit one of the bills and that did not happen so we are constantly having problems with that. It is an attractive place and we are just now being able to go inside and visit.

I suggest getting a good tour and eat in the community too. The activities are good.

One of the things my dad needed due to his size was a lift. The first day there he had to sit in his wheelchair for 4 hours while they trained the staff and we were told that had one and they knew how to use it, and that was not true. As soon as my father passed they wanted to take business and talk about my mom moving rooms. The care staff took great care of my dad and we loved them. They were so nice to him and we really appreciated that. Due to some of the issues, I wouldn't recommend it.

Nice facility but it was not the right fit for my Dad

I toured Gibson Creek while looking at living options for my mother. Overall, I thought that the community was nice, but we were being shown independent cottages there. I decided that that wasn’t right for her. I really wanted my mother to be in a one building setting so she could be closer to the care she needs, so we chose another community for her.

We were looking for a place for Dad. He needed some help. Everyone was friendly and smiling. When we came in to fill out the paperwork they even had a sign on the desk welcoming us. They even took $1000.00 off the cost of entry fee to give to Dad's church. they had a giant check that was displayed in the foyer with dad's church name for a $1000.00. We only found out later it was a sham. They never received the money. Everything was goo to start with. But when they gave his meds to him at 10:30 pm. We spoke to them and they fixed that. He got the flu and they had a quarantine. Dad fell and was injured. SKFR was called and checked him out and did not transport for unknown reasons. The staff checked on him during the night 3 times, leaving him bleeding in bed and very lethargic. They didn't call us for 12 hours. Later we arrived and took him to the hospital. He was very weak and not able to communicate. He is now in a nursing home. I'm sorry I didn't check the comments before placing him there.

I enjoyed see all that this community has. The care and staff were good. The activities and environment was fine. After getting the price to live here it was too expensive. I could not see myself here at that price.

This is a pretty clean community. I did try the food and I thought it was good. I believe the staff at this community were a little more qualified than at the community we chose. I think this community is worth looking at.

My main concern with this community is that I do not think the staff is qualified for the positions they are in. They do have a lot of staffing turnover. My parents like the food. They offer a lot of activities and the activities director is trying to get them more involved. It is pretty clean, however I think the hallways could be vacuumed more often.

I toured this community for my mother and her needs. The tour went well, and this is a nice community. The community appeared to be well maintained. Everything looked nice and clean. The staff was kind and courteous. This is a nice community with friendly people.

I toured here when I was looking for options. I wasn't very impressed. The seemed to have a nice window dressing, but it seemed fake to me. When I met with the nurse, I knew this wasn't a good fit for us.

The main issue I have is that they are short of staff. The facility itself is nice and clean. Overall it has been fine. It's working out because the facility is very close to where I live. That is why we chose this facility. It has been fine but the staff could use some improvement. They are friendly and kind but could use more employees. Other than that it is okay.

The staff that was there was warm and understanding,now with new members,we have been having some neglectful issues with my mother.They had a problem with"shower time",somehow she wasn't on the list a couple of times,which in turn,made a very bad impression.The current staff is not to my standards .They replaced the better ones,with staff that has no respect for the well being of my mother.Over all, when we first moved her in to the facility it was great! Now we want out!

I like the location, and the available services, like meals and transportation. The location is close to me, so it's easily accessible. That it's close to where I live, which was a major factor in my decision. They get one meal a day, and they've been happy with that. They have transportation to the store, and to church, which is nice, because they don't drive. They have exercise class, a walking club, birthday celebrations, and sometimes music in the lobby. They are always very pleasant, but their communication could use improvement. When I ask questions about different things, people don't always seem to know the answer, and they don't make a lot of effort to find out, such as "when does the payment come out of my account." A lot of turnover may help to account for the staff not always being well informed.

It was clean, friendly, and they care about my loved one – trying to get her to activities. The food is out of a can type food, cafeteria style food. This is the community that my loved one chose though and there are worse communities in the world.