Bloom Senior Living

During the week is pretty good, but the care crew on the weekends was subpar. Appearance-wise, it seemed to be clean and a good facility for as small as it was. Cost was a main reason why we left. They got us in at one rate, and then bumped us up a care level as soon as we moved our loved one in.

The rooms were small and it felt it wouldn't be sufficient for our loved ones.

Our experience with this community was good until COVID since we weren't able to visit our loved one. The staff members were very good. Our loved one enjoyed the bible study. We would recommend this community to a family or friend.

The rating might be unfair as we really didn’t get to see the facility first hand . However a video tour was sent to us. We felt the facility was very Outdated, but from what we could see clean. Several interesting items like an ice cream pallor and a vintage Ny taxi cab were displayed inside the facility along with a fountain in the atrium entrance with an expansive staircase behind it ??? Maybe it’s us but stairs and older people usually don’t mix well. [Name removed] the community relations manager was lovely and very helpful.

I had a good tour of this community. It is a nice place. From what I saw the community looked great, and everything appeared to be well maintained. The staff I met was kind and friendly. It was a good experience, but it wasn't the place for my mother and her needs.

Having been in the hospitality industry for many years, I must say the the menu planning, presentation and service were not up to par. Meals are something that these folks who live there permanently look forward to, but they kingda don't. The wate staff needs to be retrained. The chef need more large party training. The service staff for the most part are pleasant. However, their ability to serve a large dining room is limited by lack of training. The Bloom just took over this property, which was half filled. The facility is now almost fully rented and the larger dining crowd seems daunting to them. The whole dining room experience needs to be improved. The cleanliness in the public areas seems to be fine. The activity young lady is quite good and is open to new ideas.

The staff changes frequently. They are caring... But, the food is terrible! Enlivent corporation, the parent company will not authorize healthy options. They serve the same cheap unhealthy meals over & over again. The clients complain all the time & nothing changes.

I was not to thrilled with how the set up was at this property. I thought that everything was very small and compacted. The floor plan also was a little awkward, how they had the bedrooms, common areas, and dinning room was not impressive. It just was not the right fit for my mother.

Sadly no activities in memory care recently. It's quite sad...the care is not perfect nor is it anywhere. I think the staff is kind. But things are lost, so much down time.

Based on what we experienced at Willow Lake Place, I would not recommend going there if you need even the smallest bit of assistance in care. They do not provide proper care.

Too much like a nursing home with that smell. Only have assisted living and the apartments are very small.

Poor management communication. Low staff to patient ratio. Most of staff good. But some sit around on their phones and don’t help residents like they should. Noisy, too many alarms going off. When they do it takes a long time to shut them down. Lost many items of clothing and personal items in laundry or other patient’s rooms. Not much cooperation in getting them returned.

My brother went to Willow Lake and they had just changed ownership and he felt that it would not be a good idea to move our mom there while there are so many changes going on.

I came to visit this community to possible move it. The staff was nice. The community was clean and maintained. The did have a variety of meals. They offer nice activities. I would suggest families to see this community and get information on is it is what they are looking for when it comes to a loved one.

Junky facility. Stacks of old pallets and garbage bags, rotten pots, old appliances (heat/air units, fridge, etc.), discarded items throw behind the storage units. All visible from patio homes on back wing. Calling card for rats, snakes, strays. Needs a good clean up. Pictures available to support this review.

A family member has lived here for a couple of years. They are short-staffed and now need staffing from other sources other than regular employees.

I would never recommend Willow Lake Place, it was a terrible experience and you cannot trust them.

The staff members were all really friendly, however the value for cost is not worth it. Our loved one went in for assisted living level of care, completely ambulatory and within about three months is now skilled nursing care which completely devastated our family, especially with the finances. The care services at Willow Lake Place were completely non existent, our loved one was left in bed for hours which caused huge bed sores, and they never kept up communication with our family regarding anything with our loved one.

I would want others to know that we did not have an experience with Bloom at Kokomo. The facility itself smelled terrible. They had a male nurse who was excellent, but once he left, it went downhill. They were just very unorganized and I would not recommend them.

My father was here for one year, during that time he moved to the memory care unit. The aides are lazy and lack supervision, the institution as a whole is ill-equipped for non-ambulatory patients and dementia patients. My father is in a chair and also has dementia, he had multiple falls; some of those went unreported to me and often no incident report was made. After the falls I requested they instituted fall hazard methods with him and nothing happened. Also have a lack of activities with him, as he sits in the same spot every time I come there.Management says they do more than industry standard which doesn't say much for the industry on a whole. Little extras they do look good on paper but not when you read the fine print; nor are they executed well. Keep in mind that you will be paying in excess of $4000 per MONTH. This facility should be inspected regularly by family and gov. It looks pretty but its the care of the residence that counts. He is now at the VA Nursing Home and is healthier and getting the extra attention that he needs for 1/3 the cost.