Bloom Senior Living

As in all facilities like this the bottom line is a factor and hinders paying or hiring enough staff and preparing and serving quality foods. It’s the problem with all for profit businesses. You always have staff that cares and works hard and staff that would rather sit and do nothing also communication is very lacking.

The tour guide let me know that on the weekends there is no available staff. I really liked that they were honest about this but, unfortunately this didn't really make me feel comfortable. Knowing that my mother would not have someone on the weekend to communicate with me if anything happened was not acceptable. It was an up-kept place but, they didn't really offer many activities.

They have activities every day for my Mother and this is what she needs with dementia. The food is wonderful and she is gaining all her weight back. The staff is very friendly and helpful and it is very clean there. I am very pleased to know my loved one has a nice place to live and can get the interaction she needs.

Very old building. The entire exterior of the building needs power washing beginning with the wicker chairs and white wooden rocking chairs at the front entrance. There are holes in the interior ceilings that need repair ;two outside my room where water leaked from the ceiling and the carpet below it was soaked. Fans to dry wet carpet in the hallways are sometimes needed due to leaks from the 2nd floor to the 1st floor.The building is not kept up & the owners don’t seem to care, but I believe [name removed], the manager, will address that. Many residents attended a meeting last week about the quality of the food going downhill, & [name removed] listened, took notes, & the food is now delicious since that meeting. The next meeting is about the building itself, staffing & safety for people with memory issues. The activities director & physical therapist are great. The maintenance men are responsive …hanging shelves, changing fan lights, etc. The residents are kind & help each other if help is needed.

Make safety first. Always have the call need near the patient. If a patient has a need address it but look around and see if you there is something else the patient needs. Only leave for an emergency in another patient room. Understaffed. Like every other place, but a call light shouldn't go unchecked for an hour. Also they need to be sure and leave a way for the residents to contact staff. The staff is caring, competent, and takes their jobs seriously. They treat their patients like they were caring for their own family.

I'd say it was a horrific experience. I have a lot to say, and I would not recommend this place to others.

I'd say the care he received was adequate.

We would have to say the meals were not very good. Small portions and the food was not as advertised. It was more like school cafeteria food. The coffee bar that was advertised was non existent. Never any coffee, creamer, sugar or cups. It was a very depressing place.

It was a clean facility. It was good in the beginning but things changed towards the end. It was more expensive. We picked because it was close to my job. I'm giving these numbers because it was the first place, it was a very tough decion putting my loved one here, and I don't feel like they were as compassionate with how I felt. I did not feel comfortable with my loved one being here.

I haven't given them high marks in some of the categories, but I also acknowledge that my family members and I may need to adjust our expectations when it comes to long-term care. Like any facility, some of the caregivers do a good job. That said, my biggest "complaint" is that they have not done a good job of communicating with us. I tried to contact the director of nursing several times to schedule an initial care- plan meeting. She didn't return our calls or get back with us when she said she would. By the time we met, our loved one had been at Kesslerwood for a while! I consider that unacceptable. When we finally met and went over our loved one's care plan, she was prepared and did a good job. I'd also say the staff hasn't done the best job communicating with us about our loved one's medications. Times when our loved one has fallen or had other issues, they've been prompt in making us aware of the situation. But when it's involved changing/increasing our loved one's medications, they haven't kept us well informed.

The response time from staff is very slow- even when I visit, I have to track them down. They were neglectful with the medication administration. They were not forthcoming about injuries received from an aide. Thankfully the hospice nurse was very informing, otherwise we wouldn't know anything.

This is a good community. It is safe and the staff are very helpful. There are three meals a day served to the residents, and there are choices for the residents to choose from. Lunch is the bigger. There are communal washer and dryers on each floor of the building. The resident is able to have a microwave in their apartment. Housekeeping once a week is included as well.

We toured with Bloom at Belfair. This facility was actually my first choice, but they failed to fulfill the contract that I signed and refunded my money.

We didn’t really care for Bloom at German Church. The staff and everything was fine. We just didn’t care for the set-up. Outdoors, right out front, there’s a pond with geese that frequent it, and consequently there's lots of goose poop.

The tour itself was great. But their community was significantly less active than the place we chose There was no one walking around, and no one in the eating area. It was just very empty. And it did not sell my loved one on making the move to assisted living.

poor upkeep poor communications poor staffing

During the week is pretty good, but the care crew on the weekends was subpar. Appearance-wise, it seemed to be clean and a good facility for as small as it was. Cost was a main reason why we left. They got us in at one rate, and then bumped us up a care level as soon as we moved our loved one in.

The rooms were small and it felt it wouldn't be sufficient for our loved ones.

Our experience with this community was good until COVID since we weren't able to visit our loved one. The staff members were very good. Our loved one enjoyed the bible study. We would recommend this community to a family or friend.

The rating might be unfair as we really didn’t get to see the facility first hand . However a video tour was sent to us. We felt the facility was very Outdated, but from what we could see clean. Several interesting items like an ice cream pallor and a vintage Ny taxi cab were displayed inside the facility along with a fountain in the atrium entrance with an expansive staircase behind it ??? Maybe it’s us but stairs and older people usually don’t mix well. [Name removed] the community relations manager was lovely and very helpful.