Best Care Senior Living LLC

The nursing staff there is great, but the administration not so much. However they are currently going through a transition with different management and to add covid on top of that we feel that it is not quite their fault. They have always been good about communicating and the director is doing a great job. They are vaccinating the residents, and the people have just done a phenomenal job with our loved one, they have been really good with her.

Occupancy is less than half of possible. Tour guide was very perfunctory. Very secure but rooms were scattered about in 2 buildings and not at all inviting. Staff ratio is 10/1 patients checked on every 2 hours. I didn't like the comment that people could choose to stay in their beds if they want. For respite care cost is $150. per night.

definitely not enough caregivers. Generally only one attendant at a time. Patients have issues in their rooms and CG need to help them and have to leave others unattended. I have not seen any activity in wing 3 and I visit on different days and different times. Never any fresh fruit or snacks in this unit Beds not cleaned often enough. Nurses are nice.

I have requested to get updates from the staff and I am not getting them like I would. He is safe and getting the level of care he needs. I like that it was not over glitz and is like a very large home. It has a homey feeling and less Miami. My dad is plain and simple and they fit my dad. It is very nice and clean. It is a place where he feels most comfortable.

I think we had a misunderstanding but I explained that my mom needs specific medical monitoring needs. After the respite we found out they were unable to do what was requested, by law. Aside from the issues, the community is very beautiful, clean, and the staff is great. They genuinely want to provide care. I would recommend if it fits.

Everyone we met from the nurses, to the doctor, and Mrs. [Removed] were welcoming and informative. They certainly know their residents. I appreciated the ability to walk freely throughout the facility with staff closely monitoring the residents. I rated a three star because it was too large for our needs and too active for my mom.

Scheduled a tour online, but there was nobody but a front desk person available to help us when we arrived. She did the best she could, showing us around all of the units. The units were small, dark and almost all did not have private bathrooms -- baths were shared among several residents. Was not able to get information on pricing, but was not terribly impressed with the appearance of the facility. Food looked good. Activity schedule was not available. Staff (other than the nice lady at the front desk) did not appear anxious to offer information to us.

In our family member's case, this was not the facility for her. She required extra medical care for advanced lymphedema after rehab. Although promised, transportation to a doctor or other specialist was limited to two days per week. And this transportation was provided by in-house personnel (a maintenance man doubling as a transport driver). A nurse to accompany each resident is provided at an extra cost. The condition-specific rehab needed was not available at this facility. By the time the only area specialist was contacted the condition had progressed to severe edema and was unmanageable. I feel that we made the best choice based on the information provided us. The coordination between rehab, ALF, and her doctor was lacking continuity. They were on "different pages" in reference to what needed to be done in a time-sensitive manner to maintain the progress which she experienced in rehab. I believe the disconnect was with the doctor, not either facility. But the outcome proved terminal for our family member.

I did not get very far into this community as it smelled like a hospital when I visited. The people seemed nice. They did seem to offer some nice activities and dogs are allowed. I did not think this community would work for my loved one.

My review of the front of the house be the back is very different. In the back of the house, Residents are not bathed, laundry goes missing for weeks at a time leaving no clothes for resident to change into, wrong items although ironed on labels on everything, MOST but not all are uncaring and unfriendly (almost like it's a job but not compassionate towards the fact that the behaviors of these residents are common for memory care needs) Place smells of urine. Although they try to clean, they are just sloshing it around diluting it a little more each time) Staff is very annoyed at residents and look annoyed when they need to walk you up front to let you out the doors of security. No greetings from most. However, there are some great ones back there, too. Unfortunately, they are very few) Activities calendar is subject to change and is always substituted although the event coordinator is so involved with the residents and does entertain them. I'd like to see more physical activities for the high functioning residents as they aren't exercising their muscles often) You can't find a memory care that meets these financial needs of those who don't qualify for Medicaid yet also can't afford the prices of other memory care facilities. Administration from Superior really care and are striving to make a wonderful place and experience for both the residents and their families. Families need to be involved and vocal as administration won't know how to fix things if they don't know the issues.

would not recommend the placed is unkept also some of the staff are not nice.

Be VERY careful. It is easy to be fooled by decor and first impressions, but don't make the same mistake we did. We found 90% of what was promised was a lie. The residents wander aimlessly, most are sedated and in front of the TV, which is the only offering most days. They lie when they say your loved one can "age in place". Don't believe them. Some of the staff are lovely, but many were outright RUDE and mean. They promise that they "take in an entire family" but that just isn't true. Constant staff turnover, even at the highest levels (as in, 3 directors in 4 months) We, like several other families, pulled our loved one out after she became ill due to lack of care and over-sedation.

If I can If I can give 1/2 star I would. Do not bring anyone you care about to this place! They lied about bathing my Mom. We paid extra for level 4. Assisted 3-4 showers a week, assisted toileting etc. they also said they have a doctor on staff and would get the best of care, including physical therapy. We had to give them a non refundable [removed], plus [removed]. For the last two was of the month. And they took [removed] out of my mom’s account at the beginning of the month. FYI. Do not give these people access to your bank for easy payment, they will clean you out. My Mom was there from [dates removed]. Firstly, her room was infested with ants, the floor, dresser, bed. I was told there are no ants. I brought ant bait for her room. My mom fell 2x they did not even tell me or call an ambulance. She got no showers at all from the staff. I went every few days after work and gave her showers. They claimed the gave her showers daily. After I showered her I put powder in places that needed to be lifte

My dear friend almost lost her hand and her life last week from an infection after being neglected here. When I went to pick up her belongings, not one staff member asked me how she was doing. Instead, the business manager reminded me to make sure that I still send in her payment for the next month. ?? When my friend first arrived here, we were assured that they had in house doctors who accepted her insurance and that they are all inclusive. That was not the case. Weeks went by before I was notified she was out of her meds. When they found metastasized nodules in her lungs and referred her to a pulmonologist, I was told they would schedule the appointment and everything would be taken care of. Two months went by without hearing anything, only to call and find out that they dont have any provider's who accept that insurance in that county and I would have to take her myself. That is completely fine, but how am I supposed to know these things if they don't communicate that?

This place went to hell. Don't consider it. This place was ok 2 years ago. Started going down this year 2023. Staff turn over, a lot. They look young and inexperienced. Please don't consider this place.

First and foremost you do not get good care here at Best Care Senior Living here in Port Richey...Over half of the employees here are rude and never around when you need them they are outside smoking Pot or sitting in the office ignoring you... The office staff here is very crooked and do not care about the residents, they only care about money

No staff to speak of. employees pulling triple shifts. yes I wrote it correctly triple shifts. 24 hours straight. Lies all around from management. When someone falls no one there for ages to help them up. You have to wait for your food after you're at the dinner table for as much as 40 minutes while it sits in a heating unit. They argue about giving you your meds. You say no and they say yes. They fired all the nurses to lower the price. They spruced up the place while putting call buttons for residents on the back burner. There is so much more. Let me get my thoughts together. Management are in over their heads and cover it up with lies they hope you buy.

very depressing place.

DON'T DO IT!!!! Meds, meds, and more meds. If you wonder why every resident is sleeping slumped over in a chair, they'll tell you that "their bellies are full and happy". NOT TRUE. It's from sedation, don't believe anything else. Activities....? Look and see if that puzzle you saw when you toured the place has been touched. These liars say there's "afternoon tea parties" which involves them placing a cup of tea and a cookie in front of a resident. Any activity my Mom had to stay occupied was provided by US. Her therapy doll, several games, sensory items...we bought it all, they have nothing and offer nothing. My sweet Mom was ignored, even developing foot issues because all she did was walk the halls and look for her family. NO COMFORT was ever offered to her. They even locked her out of her room because when she was in there, she'd pack her things because she wanted to go home so badly. That was their solution....LOCK HER OUT OF HER OWN ROOM!!!! These people are disgusting. And don't believe there's new ownership....there isn't. New director, nursing staff, etc....yes....constant turnover, but still run by the same lying, money hungry, opportunistic vipers. Don't pay attention to how pretty it is. My Mom walked in there, high functioning, verbal, etc....but was sick, dehydrated, bleeding, and unresponsive in less than 90 days. DON'T DO IT. They don't care about your loved one, please don't get fooled.

Careless executive director and administration. This place needs a new operating system. Residents are NOT engaged, they are over medicated and there aren’t enough nurses or staff for the residents to be cared for adequately. There needs to be a rehabilitation regimen fit into daily routines; music, movies, readings allowed and church performances. Not enough effort by staff.