Benchmark Senior Living

This is a beautiful facility. They change the decorating frequently and keep it looking lovely. I never feel like I'm going into an assisted living facility but more like a nice hotel. Dining is elegant. The staff is very friendly but the management has changed 3x in 1-1/2 years. My biggest concern is that they "assess" the client every 3 months and every part of the assessment is given a number. The numbers are added up and thats how they determine the care level and the monthly cost. Ours has gone up 3 times in the last 1-1/2 years (not including the yearly cost of living charge). Family has no say in this assessment. The monthly cost has gone from 4500 and change to 6700 and change. Something to think about before your loved one falls in love with this place.

From the moment we made contact with the Atrium at Faxon Woods, it felt like a place where my mom would get the care and attention she needs. She has Altzheimer's and is in a wheel chair, so she really needs all of her personal needs taken care of by another. I was surprised by how much they are able to do for my mother! After she broke her hip and could not rehab in order to learn to walk again, I was sure she would be in a nursing home for the rest of her life. That is not what I learned after seeing the Atrium!

This community was up on a hill but it looked out over a busy street and train tracks so the location and the views were not ideal. It was a nice place with nice people and everything but not the place for us.

Forge Hill will be taken over by Benchmark Senior Living -a chain-on Nov 1. Some of the rooms that get the sun are stuffy and air conditioning is not truly controlled individually. The staff is caring and personable. The food is varied and good.

I like the Village at Buckland Court the place is nice so are all the people. The only complaints that I have are you are assigned seats for meals. I hate that. My meal mates are very nice but they don't talk much. I am used to table hopping and you get to meet more people and that's more fun!When I moved in they took the guard rails off my bed. They told me to buy Halo (I don't remember the whole name) they cost $[removed] a piece which is too costly so I never got them. That is not right. Two very stupid rules! The village is a really nice place the people are very nice they do have a couple things that I have problems with. One is that they have assigned seats for meals and my meal mates don't talk very much and I'm used to being at [community removed] and the residents at [community removed] they both have unassigned seating and no one is allowed to save a seat for someone so anybody can go to any table and that's great I enjoyed that thoroughly

They are too expensive for what they offer and provide. Some people are a bit more intellectual and could be more stimulated.

When I had questions they found answers for me! The food was not that great! I think they reheated in microwave too much ! Her last assisted living food was really good!

After assuring me there would be no additional charges to the quoted price, after a few weeks they started hitting us with additional charges.

What they could improve on would be the nursing and direct care staff, HIRE MORE HELP! With this area of improvement, yes we would most definitely recommend the community to other families. But with the lack of staffing not at all

Administrative staff-sales-5. The other admin-3. The best experience with Tatnuck was with [name removed] The sales person. The food and activities were also good. Communication and health care was poor with nursing and admin.

I feel the communication is not good both among the staff, as well as to the adult children. I'm kind of unique in that I'm a gerontologist as well as senior living designer so I am more aware of things than the average person, and question more. But I've been a little frustrated on how they handled certain situations with my dad without communicating with me first.

There was a lot of turn over. I Found mom sitting by herself one time and nobody knew where she was. I was surprised more of the staff didn't help look for her. I would have liked to see the staff trying to engage mom more in the activities. a lot of times staff were on there phones and sometimes annoyed that I was asking them for help getting mom some ice cream. Not a lot of them could speak English. I would not recommend them.

pay attention to details during your tour Check trash outside front door Coffee and tea area missing cups or drinks Healthy Menu items constantly not available: fish, carrots, fruit one weekday trip but no evening outings Room cleaning not always available due to staff turnover Beauty services a few hours on Friday with months of zero services Management communication poor Rooftop patio not well maintained or used Dinner service takes @an hr due to understaffing Staff try their best under challenging environment

Overall, Benchmark is a nice facility, Floor staff are very friendly and helpful and most importantly to the residents like my mother. The facility is nice and clean and recently remodeled. Negatively speaking, we were just hit with an 11% increase for my mother's care. Which is very excessive and contrary to what I was told I could expect for annual increases when I went through the due diligence process before moving my mother in. The administrative staff has not been very helpful with regard to discussion on this issue.

Overall dad had a fairly good experience at Evans Park. They were a bit too quick to call an ambulance for a minor fall. The first year they had him listed and charged at a higher rate than he should have been. Not until a full time Director of Care was there and did a reevaluation was his status changed. There was no transparency on the original evaluation. There was an ongoing issue with housekeeping and their inability to properly make a bed or hang up his clothes. The majority of the staff were fabulous and became family for dad and for me. They were a phenomenal support group during dad's last months. For us they exuded love. We still keep in touch. I will be forever grateful for their love and especially their hugs.

I was expecting the director to be more responsive to requests for information about my loved one. The facility itself is quite nice and the staff seem friendly, but I expected more for the high cost.

The staff is friendly. I think that the cost is very high, I don't know if anyone else could afford it

I have nothing to compare Benchmark with. My mother seems happy. We're generally ok with Benchmark but the administration could be better at communicating between departments.

Regarding memory care, I was told residents would be taken on outings but that never occurred while my loved one was there. Activities are not really patient centered as promoted in Marketing. Snacks offered could be healthier. Fresh fruit appeared to be limited to breakfast. Not sure all staff are adequately trained to deal with Alzheimer patients. Some of the furniture needs replacing in common areas. Dining room chairs are heavy and make loud screeching sounds on the floor that are not conducive to Alzheimer patients. I did mention this to staff on more than one occasion.

It's a clean, up-to-date building. The care could be improved. My mother fell and was left on the ground for nearly an hour and had to call 911 for herself from the ground although her room was directly next to the nurses station.