Benchmark Senior Living

We chose The Village at Willow Crossings because it was recommended to us and they worked with me diligently the day that I went in there. They are able to provide the level of care that he was needing at this time in his life as well. The room size for him is adequate. They have been good with communication and overall we have been happy. I would recommend to other families that are looking.

I've had a problem with the nurses and they never return my call about concerns or questions over my loved one. This leaves me frustrated. This occurs once a week or once every other week. There was a medical concern that the community wouldn't get back to me about this concern. My loved one says they feel safe, peace of mind, and content. This makes me feel good. Kathy and Sandy have been wonderful. There are several staff members that have been awesome! They are more than hospitable. Priscilla was wonderful and helped me.

My loved one is in a studio which is adequate for her needs and her care. In addition, the one bedroom apartment is a very generous space if your loved one would like to spread out a bit more. The River Ridge staff is excellent at communicating and has gone above and beyond to assist to my loved one's needs. Happy Hour at the Bistro is so nice for them to get out and socialize and something my loved one looks forward to each day. Concerts and other activities such as magicians, comedians have been great! All the "themed" parties are very festive and fun. Even during this difficult time with the pandemic, they have tried to "get creative" with activities to keep residents engaged. The hair salon is a wonderful amenity that my loved one takes advantage of. Overall, a very caring and clean environment!

I would tell others that the community has great nursing care. They are able to have great activities during the pandemic. They are responsive to both the residents and families.

We chose Benchmark Senior Living because it was recommended and they had availability quickly when we needed it. They were also able to accept him during covid which a lot of places would not. The room sizes here are just right for him. From what I can see, they have activities and residents seem to be having a good time here. Overall, I am pleased with our experience.

It looks promising. Went fir a tour today but we need ti figure out the financial implications. [name removed] was wonderful and she is working with us on the costs.

Once COVID came we were not able to go in and visit our loved one, but beforehand we were able to go inside an the cleanliness of this community was immaculate, there was never any fowl smell. That is one reason we wanted our loved one to go there. The staff members were all great, the care services seemed excellent during the short time she was there. From what they told us, they seemed to offer a good amount of activities.

When we first came to visit Arbors of Bedford we really liked the friendliness of the staff. The rooms at this community are about average in size. We thought the food was pretty good. We would recommend this community to a family or friend.

The staff was very good at handling the residents. The community is new and beautiful. They are always hiring people. We ended up having an aid after the second night for our loved one. I feel that our loved one should have been in a different community due to his dementia. The food was even decent.

I would recommend it to my friends. The people who work there are friendly, cooperative. The individual experience was amazing and it felt like family. The room was nice, clean, and spacious. The food was good and better than expected.

We chose this community because of the rehab, but my mom did not get the rehab that I wanted. For what you are paying, the rooms are nothing spectacular, they are very old and need work. The food is alright, but they do not get to pick what they eat. I would recommend The Village at Willow Crossing, it is not a bad community it's just very expensive.

The food at The Village community is very good, they have really good room sizes as well. One thing that stood out to us was how clean this community was and the decor they had.

We chose Benchmark Senior Living because of the director and the people at the facility, they all seemed very happy. They also have a great reputation and the facility looks nice. The room sizes are adequate. My mother in law thinks that the food post COVID has been horrendous, prior to COVID, she thought it was just ok. The food isn't really fresh and there is not a lot of variety. My favorite part about this community would be how close it is to us and that she is happy and well cared for. I would recommend to a friend or family member.

The community was clean. The dinning room didn't use table cloths. They always made sure to greet the residents by and make them feel at home. They had good activities. We thought Benchmark was a good value.

During the Covid-19 pandemic, the community replaced all the couches in the common area with leather instead of cloth because it is easier to clean. They have also been very responsive to families, updating us on what is going on within the community. The staff has done a nice job with engaging my father in the wide array of activities they are offering. They have previously brought in outside entertainment, had family involved events for holidays, and more. My father loves the food here, specifically the soup.

The community was clean. No matter what their job was, the staff would go out of their way to help out. And if they couldn't they would refer me to someone who could. My mother had private aids as well as the community's aids and they had some trouble with coordinating her care together. It took some time to work through the initial challenges surrounding this. The activities staff were terrific. They did a really good job with encouraging my mother to participate, which really improved the quality of her life. My mother also really liked the food and when we would dine with her, we thought the same.

The community was always clean. The staff was very friendly and accommodating. The care is and my dad's aid is friendly.

The community is often clean. The staff is great and my mother loves them all. They go out of their way to be nice to everyone and acknowledge everyone and they do a good job planning fun activities for the residents. The services at the community, like food and activities, are good. They don't have enough hours for transportation, and the buses tend to break down. They also seem to have trouble finding drivers as well.

The cleanliness of the community seems to be a priority for them and they have done a good job with the Covid-19 pandemic. The staff seems very conscientious with the residents and their families and have been open for questions. They have been great. The only issue with the care services is that it is hard when my grandmother moves to a higher care level and then the price jumps, which can be difficult when she is on fixed funding. Other than that, everything surrounding her care is great.

The place is immaculate, they are also always cleaning. Aside from the normal day to day cleaning, they contract an outside organization to come in once a month and do a deep clean. My father's room is also kept up very well. The staff's communication with us and our father is terrible. We would probably give them a five here if they were better with that. The staff aside from that are friendly and they are very good with the residents. The food here is excellent and the activities, pre-Covid-19, were excellent as well. It is very expensive for my father to have a very small apartment and very few services.