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Benchmark Senior Living sets the standard for senior living throughout the Northeast. Explore among 68 Benchmark Senior Living locations offering independent living, assisted living, mind and memory care, and respite care, as well as 2,202 reviews and an average review rating of 4.3 out of 5. Benchmark Senior Living’s mission is to provide world-class amenities in a homelike environment, offer wellness support through innovative programming, and deliver personalized compassionate care services to residents. Serving as a leader in senior living throughout New England, Benchmark Senior Living seeks to transform lives through human connection and create meaningful moments that tie and bind people together.

8.8

Review Score

2,202 reviews
68 communities
2 senior living award communities
Starting from $X,XXX/mo

Benchmark Senior Living community listings

Showing 68 communities
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Arbors of Bedford

70 Hawthorne Drive, Bedford, NH 03110

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
9.8
Review Score
81 reviews

We chose the Arbors because most of the staff have been there for years and they have a great ratio of help to residents. Clean, Friendly and the open floor plan. And bright and cheerful. Other families...

Best Activities
Provides: Memory Care

The Arbors of Bedford is a dedicated memory care assisted living residence. Unlike other senior living communities, we are exclusively dedicated to caring for people with Alzheimer’s disease and other types of memory impairment.We offer an innovative and award-winning memory care program, Live...

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Benchmark at Ridgefield Crossings

640 Danbury Road, Ridgefield, CT 06877

Starting at$X,XXX+ monthly
15
15 Photos available
3
3 Floor plans available
9.4
Review Score
85 reviews

Everyone has been very nice, helpful & supportive. The food is ok but I hear they are getting a new chef. Room sizes and amenities offered are very nice.

Provides: Assisted Living, Memory Care, Independent Living

Residents of Ridgefield Crossings enjoy attractive apartments, comfortable community rooms, a lovely outdoor patio and garden and an ever-changing program of social and fitness activities. 24- hour assistance is personally tailored to each resident's changing needs and is provided for by a caring...

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Benchmark at North Andover

700 Chickering Road, North Andover, MA 01845

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
9.7
Review Score
39 reviews

Mom is doing great at Benchmark! They are the absolute best. The facility is clean and comfortable. Just like home. The staff is wonderful, they are so kind.

Provides: Assisted Living, Memory Care

Ashland Farm is the premier assisted living community in the Merrimack Valley offering traditional assisted living as well as the Harbor Program for the memory impaired. Ashland Farm provides residents with personalized service plans tailored to meet their unique needs. If you need help with...

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Benchmark at Rye

295 Lafayette Rd, Rye, NH 03870

Starting at$X,XXX+ monthly
9
9 Photos available
9.6
Review Score
51 reviews

We have been very happy with them. [name removed] expected initially there is a little tweaking to meds and changing over providers but they helped us through the process. Every person that works there have...

Provides: Memory Care

Benchmark at Rye ~ only one mile from the ocean, is the Seacoast’s only community devoted exclusively to memory care. Residents live their lives here with dignity in a secure and peaceful setting where they can connect to the people, passions and things that matter most to them.Coastal...

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Benchmark at Hanover

1143 Washington St, Hanover, MA 02339

Starting at$X,XXX+ monthly
17
17 Photos available
9.5
Review Score
9 reviews

Everything is a 5! Benchmark exceeded all of our expectations. The staff is amazing! They had really compassion and empathy for those suffering from Alzheimers and their family. At the end of my mother's...

Provides: Assisted Living, Memory Care, Independent Living

Benchmark at Billerica Crossings

20 Charnstaffe Lane, Billerica, MA 01821

Starting at$X,XXX+ monthly
13
13 Photos available
3
3 Floor plans available
9.5
Review Score
41 reviews

All 5 . Not sure on 8 price compared to others. They were all very caring and helpful. Kept us up to date on dad's condition. Was also very good to have hospice come there

Provides: Assisted Living, Memory Care

Benchmark Senior Living at Billerica CrossingsAssisted Living at Benchmark Senior Living at Billerica CrossingsBenchmark Senior Living at Benchmark Senior Living at Billerica Crossings in Billerica, MA is an assisted living community choice for older adults who value their independence but need...

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The Atrium At Drum Hill

2 Technology Drive, Chelmsford, MA 01863

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
9.5
Review Score
34 reviews

My father-in-law has a rapidly advancing case of dementia, both vascular, and that brought on by years of alcohol abuse, and deteriorating motor coordination. He requires more hands on care then a normal...

Provides: Memory Care

The Atrium at Drum Hill is an assisted living residence designed exclusively to serving the needs of individuals with memory loss. Our goal, in everything we do, is to create an environment that feels safe and familiar, empowering and fulfilling.Each detail of our unique, single story residence...

... Read more

Benchmark Senior Living at Forge Hill

4 Forge Hill Road, Franklin, MA 02038

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.4
Review Score
44 reviews

It has been a great place for my brother. He is very happy. The Franklin location is well run and maintained. The staff is consistently pleasant, patient and very caring.

Provides: Assisted Living, Memory Care, Independent Living

Benchmark Senior Living at Forge Hill is Franklin's first senior living community. Located on Forge Hill Road less than a mile from routes 140 and 495, Benchmark Senior Living at Forge Hill is a state of the art community that offers a full complement of amenities and supportive services designed...

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Benchmark Senior Living at Hamden

35 Hamden Hills Drive, Hamden, CT 06518

Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
9.4
Review Score
48 reviews

have found all staff from front desk, dining room, nurses, maintenance to be extremely courteous The pca's that help my mom and the activities director go above and beyond to ensure her well being.

Provides: Assisted Living, Memory Care

Maple Woods at Hamden is located south of Sleeping Giant State Park on a hilltop overlooking the town center of Hamden, CT. This community boasts skyline views of New Haven and picturesque views of Long Island Sound. We are convenient to shops, cultural, and business attractions. Our superb...

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Benchmark Senior Living at Shrewsbury Crossings

311 Main Street, Shrewsbury, MA 01545

Starting at$X,XXX+ monthly
17
17 Photos available
3
3 Floor plans available
9.4
Review Score
36 reviews

Patient only there 6 days then went to hospital and passed away. So didn't do activities or eat that much but food was a variety and looked appealing. We would absolutely recommend this community to other...

Provides: Assisted Living, Memory Care

Residents of Shrewsbury Crossings enjoy the pleasure of a close-knit community, the privacy of a spacious apartment home, and the peace of mind that comes from knowing our staff is always available to cater to their individual needs. Our spacious assisted living apartments have room for favorite...

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Whisper Woods of Smithtown

71 St. Johnland Rd, Smithtown, NY 11787

Starting at$X,XXX+ monthly
9
9 Photos available
3
3 Floor plans available
9.4
Review Score
24 reviews

Communication with the family is timely and accurate The staff are skilled in redirecting clients who are anxious or agitated Supervisors and management are engaging and aware of client individual needs I am...

Provides: Assisted Living, Memory Care

Evans Park At Newton Corner

430 Centre Street, Newton, MA 02458

Starting at$X,XXX+ monthly
19
19 Photos available
3
3 Floor plans available
9.4
Review Score
52 reviews

Staff is friendly and responsive. It’s small enough that they know the residents well and clearly care about them. Good range of activities, from games and movies to art, music, and lectures. Food quality is...

Provides: Assisted Living, Memory Care

Evans Park at Newton Corner in Newton, MA is an assisted living community choice for older adults who value their independence but need assistance with daily life activities. If you or your loved one needs help with medication management, bathing, dressing, or transportation to and from doctor’s...

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The Branches of North Attleboro

40 Robert F. Toner Blvd, North Attleborough, MA 02763

Starting at$X,XXX+ monthly
5
5 Photos available
2
2 Floor plans available
9.3
Review Score
20 reviews

The administration staff that were in the building were nice. For the time my sister was there she told me she enjoyed the music that's the only thing she participated in, she did tell me she enjoyed the...

Provides: Assisted Living, Memory Care

Benchmark at Stamford

251 Turn of River Road, Stamford, CT 06905

Starting at$X,XXX+ monthly
12
12 Photos available
4
4 Floor plans available
9.3
Review Score
32 reviews

My father says he feels like he is living in a hotel. All the staff are very friendly and welcoming. The other residents are also friendly and some have befriended my father. My wife and I are jealous of the...

Provides: Assisted Living, Memory Care

Conveniently located off Merritt Parkway next to the High Ridge Shopping Center, just minutes from the Stamford JCC, downtown and the beach, Benchmark at Stamford – formerly Sunrise of Stamford – offers nationally award-winning assisted living and memory care. Easy access to downtown Stamford’s...

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The Village At Willow Crossings

25 Cobb Street, Mansfield, MA 02048

Starting at$X,XXX+ monthly
9
9 Photos available
3
3 Floor plans available
9.3
Review Score
44 reviews

I would rate all as a 5 with the exception of a 4 for Quality of care and a 4 for Administration. I definitely recommend this facility and am grateful to have found it through your organization.

Provides: Assisted Living, Memory Care, Independent Living

The Village at Willow Crossings is an active Senior community situated on a 20-acre woodland campus in the heart of Mansfield, MA. Manicured gardens grace the winding drives that travel through the picturesque campus, accented by the white picket fences of the charming cottage neighborhood. The...

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Benchmark at South Farms

645 Saybrook Road, Middletown, CT 06457

Starting at$X,XXX+ monthly
9
9 Photos available
3
3 Floor plans available
9.3
Review Score
42 reviews

We chose The Village at South Farms because the management was very friendly and when we visited, all of the residents were smiling. Staff morale is much higher than other places.

Provides: Assisted Living, Memory Care, Independent Living

The Village at South Farms is a cozy 'country estate' with a panoramic valley view that our residents enjoy from the southern-style veranda overlooking its expansive lawns. Lavish gardens surround the community and provide the setting for shaded outdoor seating and walking areas. A terrace off...

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The Village at East Farms

180 Scott Road, Waterbury, CT 06705

Starting at$X,XXX+ monthly
11
11 Photos available
2
2 Floor plans available
9.2
Review Score
40 reviews

The place is gorgeous. My 95 yr old mother in law had a stroke and went from hospital to short term rehab. We were looking for a place for her and your organization suggested the village. We talked several...

Provides: Assisted Living, Memory Care

The Village at East Farms is a cozy country estate situated on a picturesque, 34-acre wooded hilltop. An authentic covered bridge, lavish gardens, and rolling panoramas provide the staging for a nine-hole putting green. At East Farms you will find private walking paths and gazebos that grace...

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Benchmark Senior Living at Leominster Crossings

1160 Main Street, Leominster, MA 01453

Starting at$X,XXX+ monthly
10
10 Photos available
2
2 Floor plans available
9.2
Review Score
37 reviews

The facility is modern, clean and has more of a home feeling than caring facility. The staff are great. They care about the folks they are caring for

Provides: Assisted Living, Memory Care

Residents of Leominster Crossings enjoy attractive apartments, comfortable community rooms, a lovely outdoor patio and garden and an ever-changing program of social and fitness activities. 24- Hour assistance is personally tailored to each resident's changing needs and is provided by a caring...

... Read more

Benchmark Senior Living at Plymouth Crossings

157 South Street, Plymouth, MA 02360

Starting at$X,XXX+ monthly
9
9 Photos available
6
6 Floor plans available
9.2
Review Score
32 reviews

We chose Benchmark because of the staff kindness and understanding of his needs. They always encourage him to join in activities and make him feel like a person instead of a patient. My brother is on the...

Provides: Assisted Living, Memory Care

Plymouth Crossings is a lively suburban hideaway, convenient to shops and amenities, and just minutes from historic, artistic, cultural and retail centers. Our community is a place people love to call home whether their favorite activity is catching up with friends, watching a performance or...

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Cabot Park Village

280 Newtonville Avenue, Newton, MA 02460

Starting at$X,XXX+ monthly
18
18 Photos available
5
5 Floor plans available
9.2
Review Score
13 reviews

All fives. Cabot Park has been a game changer for my mom! The Staff and Manager make all the difference! I would be honored to give more feedback on my appreciation of Cabot Park.

Provides: Independent Living

Cabot Park Village offers Seniors an opportunity to live independently, while enjoying a truly carefree lifestyle. Just a short walk from Newtonville Center, Cabot Park Village's location offers residents a wide array of social and cultural activities. Residents enjoy pursuing their interests...

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Benchmark Senior Living at Robbins Brook

10 Devon Drive, Acton, MA 01720

Starting at$X,XXX+ monthly
17
17 Photos available
6
6 Floor plans available
9.2
Review Score
20 reviews

Staff are warm and friendly. Residents make new friends easily. The activities are engaging - something for everyone. The food is really good!

Provides: Assisted Living, Memory Care

Benchmark Senior Living at Robbins Brook in Acton, MA is an assisted living community choice for older adults who value their independence but need assistance with daily life activities. If you or your loved one needs help with medication management, bathing, dressing, or transportation to and...

... Read more

Sturges Ridge of Fairfield

448 Mill Plain Rd, Fairfield, CT 06824

Starting at$X,XXX+ monthly
14
14 Photos available
9.2
Review Score
8 reviews

Sturges Ridge is a wonderful community where seniors can enjoy many activities during the day. The dinning room does a great job with many choices for meals and specials to choose from. The staff is always...

Provides: Assisted Living, Memory Care, Independent Living

A first in Fairfield, Sturges Ridge is proud to bring senior living experiences to the neighborhood. Enjoy the company of good friends, take in the beautiful surroundings, pursue your passions, and explore opportunities to inspire you and further enrich your life. Benchmark Senior Living at...

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The Village at Brookfield Common

246A Federal Road, Brookfield, CT 06804

Starting at$X,XXX+ monthly
8
8 Photos available
3
3 Floor plans available
9.2
Review Score
43 reviews

They have treated my sister very well only problem is they don't accept Medicaid and my sister money is running out it's too bad the nice places won't accept people when they don't have any money left.

Provides: Assisted Living, Memory Care, Independent Living

The Village at Brookfield Common is a haven of tradition and elegance nestled within a community of shops, services, and amenities available to meet your every need, with exceptional convenience. The hillside setting affords a panoramic view from the cathedral-ceilinged dining room, English tea...

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The Atrium at Faxon Woods

2003 Falls Boulevard, Quincy, MA 02169

Starting at$X,XXX+ monthly
7
7 Photos available
3
3 Floor plans available
9.2
Review Score
37 reviews

Overall, we are very pleased with the care and attention our mother (mom-in-law) is getting at Atrium. We had a glitch on day one and I must say, the staff was super helpful. The staff is very responsive...

Provides: Memory Care

The Atrium at Faxon Woods is an assisted living residence designed exclusively to serving the needs of individuals with memory loss. Our goal, in everything we do, is to create an environment that feels safe and familiar, empowering and fulfilling. Each detail of our unique, single story...

... Read more

Benchmark Senior Living at Nashua Crossings

674 West Hollis Street, Nashua, NH 03062

Starting at$X,XXX+ monthly
7
7 Photos available
3
3 Floor plans available
9.2
Review Score
34 reviews

Everyone is welcoming- lots of activities, clean, food ok- nice friendly staff- transition can be tough- they can help you with that! wry nice place!

Provides: Assisted Living, Memory Care

Benchmark Senior Living at Nashua Crossings in Nashua, NH is an assisted living community choice for older adults who value their independence but need assistance with daily life activities. If you or your loved one needs help with medication management, bathing, dressing, or transportation to...

... Read more
Viewing 1-25 out of 68 communities

Reviews
for Benchmark Senior Living

8.8
Review Score
2,202 reviews

Review Score

2,202 reviews
8.8

Out of 10


5 star

57%

4 star

29%

3 star

8%

2 star

3%

1 star

6%

A Place for Mom has scored Benchmark Senior Living with 8.8 out of 10 using our proprietary review score based on 478 reviews in the last 2 years. Over all time, Benchmark Senior Living has 2,202 reviews with an average "overall experience" of 4.3 out of 5.

Overall Experience
1,246
620
172
50
114
Date Submitted
109
257
478
Reviewer
94
1,547
531
16
Care Received
718
46
1,428
2021-2040 of 2202 reviews
Sort by

2.5
Anonymous - Toured community
Memory Care
August 5, 2019
consider the move

nice place, not what expected from other reviews.. not let down by the food.we had a lovely lunch,our waitress reminded us of our grand daughter..(smart and cute! ) we liked the apartment,the halls in the building look in need of a good cleaning,an off odor kept creeping in. saleswoman kept coming up with excuses for ripped carpets etc.over all we are strongly considering Haverhill. first because we have a good feeling about it,and second we live nearby..if you want a fancy place ,not for you.but the longer you stay and see other residents smiling you will like..folks in the restaurant seemed very happy,and the girls all knew their names and heard nice comments after they left the tables..( nice sign )..

Cleanliness

2

Friendliness

2.5

Care Services

3

Activities

2.5

Value for Cost

2.5


2.5
Eileen - Family/Friend
Memory Care
April 14, 2019
Not happy

They are great until you have a request that isn’t standard, e.g. my Dad needs O2 when sitting because he cuts off his own air sleeping in the chair. They would say they are doing it but I can see that it is not happening. Even after meetings with nursing staff plus management it continued. I am at a point of pulling my dad out in frustration.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Family Member and Full Time Executive at Fourtune 500 Company - Family/Friend
Memory Care
December 23, 2018
Looking Beyond The Aestetics

1. Aides have 7 minutes to respond to a call if you push your button. Sometimes you need to push the button a few times to get someone to come because of demand and staff levels. 2. Nurses on staff are not there to care for the residents if anything happens - it is all handled by outside nursing staff at a cost. So just like living at home without a nurse. The nurses manage meds but, don’t administer them unless short staffed on senior aides that generally hand out. 3. Leaks everywhere in the building especially when it rains hard. 4. Office staff constantly lose paperwork, checks etc.... seem a bit unorganized and not on top of things. Bills do not come consistently month over month at the same time. When you do get them they give you 7 days to pay them inclusive of mail timing. A little unrealistic regarding response timing. It’s considered late the minute you mail the bill. 5. Doctor comes in 1 time a week on Thursdays but, you cannot see them iunless you are signed up to see them. 6. Very limited staff on weekends. The good news is parking in the staffing parking lot B is pleantiful on weekends. 7. Cost of meds are not included in the administering charge hence the up front expense is titled as such. You get a separate fee from the pharmacy. 8. They charge $5 fee for meal delivery per meal and it generally comes 30 minutes after the dining room rush is done 9:30, 1:30 and 6:30 and usually cold. 9. Make sure you ask for a documented listing of all incidental charges. I’m sure we haven’t hit them all yet. 10. The washing machines on the 2nd floor which is supposedly the best one one looks like it is 20 years old and only works just okay to throughly clean clothes. 11. Food is pretty good and servers attentive. 12. People working there do seem to genuinely care. 13. Reaction times are a bit delayed and need to follow up a few times for changes or new requests (new meds, maintenance etc... unless you are right on top of them). Wondering how reactionary they will be in emergencies? 14. They will drive you to where ever you want to go even if it is outside of 10 miles for doctors, dentists and errands which is very nice and the driver is very accommodating. 15. Aides seemed to have changed abruptly and are hired from outside agency. 16. Hair Salon operated by outside stylist that comes twice a week. Prices are a bit steep. My opinion but its pure economics....low supply and high demand allow for higher charges. 17. Fruit flies everywhere. Need to be professionally addressed. 18. Not what I expected based on the Sales pitch but, not enough to make me want to move my loved one either. 19. When I got a professional opinion, they said they were OK. I would agree they are ok Not bad but, not great. 20. Need more attention to detail, tighter quality controls, higher expectations of staff and faster response timing that is measured and monitied for improvement would put them a notch higher than okay.

Cleanliness

4

Friendliness

4

Care Services

3

Activities

3

Value for Cost

2


2.5
Anonymous - Family/Friend
Memory Care
August 19, 2018
Needs Improvement

The lack of stimulation and activities are a negative for anyone somewhat active. There is no gym facility/ indoor exercise area, pool or movie theatre like some of the larger facilities. That being said, other day to day living experiences should be enhanced to compensate. This is not the case. Transportation is almost non existent (one person typically transported one day a week only). The van is less than ideal. Rooms are claustrophobic and small in size and are not kept clean. The amount of dust accumulated in the rooms is disgusting. You must be willing to clean your loved ones apartment. The staff is lovely however, especially all the dining room/kitchen staff. Food is of a higher quality here compared with their larger facilities. Nursing staff, however inconsistent, is largely caring and competent. Remember, they are a large corporate business and are in the business to make money. If I had the choice, I would go with a not for profit living community.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Memory Care
August 19, 2018
Verified Review
Needs Improvement

The lack of stimulation and activities are a negative for anyone somewhat active. There is no gym facility/ indoor exercise area, pool or movie theatre like some of the larger facilities. That being said, other day to day living experiences should be enhanced to compensate. This is not the case. Transportation is almost non existent (one person typically transported one day a week only). The van is less than ideal. Rooms are claustrophobic and small in size and are not kept clean. The amount of dust accumulated in the rooms is disgusting. You must be willing to clean your loved ones apartment. The staff is lovely however, especially all the dining room/kitchen staff. Food is of a higher quality here compared with their larger facilities. Nursing staff, however inconsistent, is largely caring and competent. Remember, they are a large corporate business and are in the business to make money. If I had the choice, I would go with a not for profit living community.

Cleanliness

2.5

Friendliness

3.5

Care Services

3.5

Activities

1.5

Value for Cost

2.5


2.5
Anonymous - Resident/client
Memory Care
August 9, 2018
not first class

First observations have been a mixed bag. I like some of the residents here,not many like to talk as much I do. My apartment is o.k , needs some updates ( new microwave oven ). I like the girls in the dining room , cute and attentive.Surprised by the food,very good so far,my family loves the soup/chowders. My laundry situation is not good,lost items etc. Housekeepers seem nice , but not very good. I don't think my bathroom has been cleaned in weeks.I have been told they will get to me when they have time. Overall not a bad place ,but not first class.

Cleanliness

1.5

Friendliness

2.5

Care Services

1.5

Activities

1.5

Value for Cost

2


2.5
Anonymous - Family/Friend
Memory Care
March 18, 2018
where is the promised prescription medical care?

All I can say is that behind the beautiful decor, the medical care, in specific, is at best Laxing, especially if the patient can not advocate for himself. The left hand and the right hand sometimes fails to communicate and the patient sometimes suffers: wrong medication is given and prescription doses is mixed up in a web of confusion of nursing staff and incompetent aids.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Memory Care
March 12, 2018
Warm place

Very nice place but avoid third floor at all cost during heating season. Heat from first two floors rises and they have no control over it. Not unusual for the hallways to be 90 degrees and residents have doors and windows open on warmer winter days.

Cleanliness

5

Friendliness

5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Toured community
Memory Care
January 22, 2018
Verified Review
On the Older Side

We took a tour of Benchmark Senior Living. I didn't think that the community was too bad. It was nice enough, but it is on the older side. We were hoping for something more up to date for our loved ones, so we decided to look at other communities.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Jane doe - Family/Friend
Memory Care
May 22, 2017
Poor aides

Very clean and awesome staff. However staff is under paid. The residents can be very difficult. I as a family member pay way too much and the poor aides is under paid. How does that work!?!

Cleanliness

5

Friendliness

2.5

Care Services

5

Activities

5

Value for Cost

1


2.5
Anonymous - Toured community
Memory Care
November 3, 2016
Verified Review
Needs To Be Updated!!

The community was clean and kept up very well. The memory unit could use some updating it looked old. The staff was not very friendly and seemed to not like their job which is a bad sign to me.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Family/Friend
Memory Care
March 10, 2016
Verified Review
A nice community.

Overall, I would recommend River Ridge at Avon. They modified my mother-in-law's pain meds and there was an interaction between the meds and she had to spend some time in the hospital. The medical staff either wasn't aware of the potential intereraction or ignored them. We were surprised by that. The rest of the staff there is wonderful. It's a nice community. The food is very good. They do offer activities but she has not participated yet.

Cleanliness

4

Friendliness

4

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Gail - Family/Friend
Memory Care
December 23, 2015

I've had difficulty getting the staff to shower my husband daily. He is not elderly, unfortunately, and needs a daily shower. I get the impression at times that there is not enough staff to cover the resident population.

Cleanliness

3.5

Friendliness

4.5

Care Services

2

Activities

2.5

Value for Cost

3


2.5
AJ - Family/Friend
Memory Care
May 17, 2015
Verified Review
Just OK

Lovely suburban setting, priced a little high in comparison to other facilities for what you get. I selected this facility due to location and being close to friends and family to provide my loved one with more company. Common areas are immaculate. Housekeeping and laundry are frequently not done on the assigned day, residents are not advised. A minor repair had to be requested more than once before being taken care of. The facility has a lot of cliques, and they're not very accepting of newer residents. Activities are sparse. The calendar looks full, until you take a good look and see that entries such as breakfast, 1st seat & 2nd. seating for lunch & dinner are there. I can only say that it's OK, not great, not ugh. You can do better, you can do worse.

Cleanliness

2.5

Friendliness

1.5

Care Services

3

Activities

1.5

Value for Cost

1.5


2.5
Anonymous - Family/Friend
Memory Care
October 7, 2014
Verified Review
They were all overpriced, ridiculousl...

They were all overpriced, ridiculously high, so I'd give any of them one star. The only thing I really don't like about it is the way they do medication. His diabetic medication is hard to manage. I'm not sure how much of it their fault; I have to be more involved than I want to be. I like the location, because it is close to my brother and me, and in the location where he has lived for most of his life. They seem to have alot of activities, all day long. They have movies, every Sunday they have a coffee hour, weekend religious services. There are four or five things going on each day. They had an antique car show there once; it was pretty neat. When I had a couple of issues to raise with staff, they got back to it right away. On one instance, my father's room was too hot; they had a team meeting to discuss the problem, and the issue has been solved.

Cleanliness

2.5

Friendliness

5

Care Services

2.5

Activities

4

Value for Cost

0.5


2.5
Anonymous - Family/Friend
Memory Care
September 19, 2014
Staffing problems

I find the staffing a big problem since often times there aren't enough RCAs to handle the residents. This could be a problem at some point. I understand they are hiring more help but there should be back ups when there are call outs. My loved one is living here and I have been a big supporter of the facility but am noticing some problems of late. I appreciate all of the staff at this facility because they work extremely hard at thier jobs. They deserve kudos for doing such good jobs. I think Benchmark should reevaluate thier priorities.

Cleanliness

3.5

Friendliness

4.5

Care Services

3.5

Activities

4.5

Value for Cost

2.5


2.5
ctlady - Family/Friend
Memory Care
July 9, 2014
Verified Review
Wish i Knew Back Then What I Know Now

My mother has been at Crescent Point for the past 18 months. From the beginning, communication with staff has been terrible. With the exception of the nursing staff, the only time we've received communication is when her bill is due or they want to upgrade her "Plan of Care" which in turns raises her monthly costs. I moved my mother here hoping she'd be more active than at home, but that has not been the case. She has deteriorated much in the past year in the Alzheimer wing compared to what she had been in my care at home for 6 years. Crescent Point I feel is great if your loved one doesn't need much care and is pretty independent. Otherwise, I feel there are other places just as well qualified and not as costly.

Cleanliness

5

Friendliness

5

Care Services

1.5

Activities

1

Value for Cost

1.5


2.5
Anonymous - Family/Friend
Memory Care
May 5, 2014
I will say it is a very nice clean pl...

I will say it is a very nice clean place..If I had problems, Doug was very attentive.. The wait staff were darlings for the most part.. My problem was with the Nursing. There are 120 residents at any time there. and from 11pm to 7 am there are only 2 aides for the whole place. We took our loved one out of there because of this.. How do you not notice that a person goes from walking by themself to not being able to the next day and not call 911 immediately, then there were two more incidents and that is when we took our loved one out of there.. I understand it is assisted living, but I was told that they could take people who needed assistance to people who needed full time care..

Cleanliness

5

Friendliness

5

Care Services

2.5

Activities

4

Value for Cost

2


2.0
Pete Z - Family/Friend
Assisted Living
January 21, 2025
Prices go up each year… a lot

My mother has been a resident here for the past two years. If I stack the cost against all of it, the care is decent, the place itself is also decent. However, be aware the costs they charge to be here go up every year, and not by a little. This January 2025 they raised the combined cost of her place and care by 10% from last year (with no change in level of care). While I understand costs are rising everywhere a 10% increase year over year is, in my opinion, an exorbitant amount. The company has their pre-written reasons to explain away the increases but I don't buy all of it. This feels like the rest of our healthcare system. Pass the cost onto the consumer while they make their high profits. Hopefully this is helpful to anyone doing their research on an assisted living facility. I contacted them with regards to this matter. They referred me to their director. I left her a message, I heard nothing back.

Cleanliness

2

Friendliness

3

Meals & Dining

3

Care Services

2

Activities

3

Staff

3

Value for Cost

1


2.0
Lori D - Family/Friend
Assisted Living
October 8, 2024
Very Satisfied

Very happy with Orchard Valley, staff is friendly and attentive, facility is clean and well maintained. Mom is very happy and loves her apartment. I would recommend OV to anyone looking for their loved one.

Cleanliness

1

Friendliness

1

Meals & Dining

2

Care Services

2

Activities

1

Staff

2

Value for Cost

3


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