Avalon Memory Care

I haven’t seen any activities provided to my love one. He is gaining weight, so the food must be okay. I’m still evaluating this community. Memory care should respond to people as if they are individuals. People aren’t made with cookie cutters!

They've done a great job so far, I'd give them high marks on everything! The facility itself is beautiful, and they always keep it very clean. The staff are very friendly and professional, and the care they provide is great.

A place for mom

This was one of the places I toured when I was looking into care options, and it seemed nice. I really liked the staff, everyone was very friendly. I wasn't quite as fond of the facility itself, it wasn't as nice as some others that we saw.

I was impressed with the company's attitude about the business. Also, the longevity of staff is impressive. Both houses I visited - Quarterway and Glendora-- seemed to be a fit for my husband.

This RCH was nice. "Out in the country" feeling. Liked the director a lot; was easy to talk to. His facility was nice but seemed a bit crowded. Lots of patients in the smallish living room; one a hospice patient. Some of the patients were roaming; many were quiet. There were a couple of men there-one a former car salesman. The facility seemed clean. Two African cooks in kitchen-very friendly. Large backyard area.

During our experience here it seemed very dark. Whenever I would go in to visit all of the residents were predominately just sitting in front of the TV - from what I saw there were not many activities or engagement going on at all.

They keep everybody in the common area during the day so it does not take many staff to monitor what is going and it is easier to monitor their needs. We do think that is a great concept. They are understaffed just like many other places but for those staff who are working there, they are trying their best.

They've not been really forthcoming in letting me know when things happen, like bruises or falls. They didn't let me know that my loved one was having issues and not sounding like herself, which was evident when I talked to her directly. I ended up having a call with the nurse practitioner, and we came up with a plan. I requested a lab, and it still hadn't been done nor had the nurse practitioner been by to see my loved one several days later. With the elderly, that type of thing can be deadly. Consistently when I go in, there's no pillow cases or top sheet on the bed. I went to see her before bedtime and they hadn't put her night gown on when they put her to bed. They don't put her shoes on. That's not what I would wish for her. Her shampoo, body wash, hand soap, and toothpaste have all disappeared, and I have no idea what's happened to them. There's never any toilet paper, tissues, towels or washcloths in the room. The staff all seem really nice, it's a clean and beautiful facility, and my loved one seems to like it there. But I'm not real pleased with the care that she's getting.

We've not ben able to see the community in person except a few times due to the pandemic. The times we have been there the building itself is nice. I think they might be a little understaffed. Other family members state that the communication from the staff isn't what they would like it to be. They have been real good to assist our loved one being able to smoke on the patios.

It is a beautiful new community. Absolutely wonderful tour. They were very knowledgeable and answered all of my questions. At the time of my tour, they did not have 24-hour nursing care, and my dad needed a hoyer lift, so it was not the right fit for my dad. Did not provide 24 hours per day nursing care which my father required. Would have to hired physical therapy; not provided by this facility.

We toured this community for care.We talked with the staff and they did not seem organized at the time. They did not know we were coming and they did not answer a lot. The community was clean and the menu was appealing. We would recommend this community for older residents for the care of a loved one. This community might want to prepare more. We would recommend that families make sure that the staff is available to answer questions for the families needing care.

My cousin is happy there but my aunt is not. She's very cognitive and she doesn't fine all the other people to be so cognitive so there is no one that can really hold a conversation with her. My cousin has settled in very well. Everyone is on his level. It's somewhere that he can live the rest of his life but it's not somewhere she would be happy. It doesn't have anything to do with their care, it's just not a great fit for her. We've had great cooperation from everyone there. It would be a good fit for a person with dementia or Alzheimer's.

we have had difficulty with communication. For example they moved our mother to a different room with out letting us till after the fact very frustrating also I called one night when it be quieter and slower. I was talking to nurse and was told they didn't have access to my mother's medication list and that I would have to call back during the day and talk with the medication tech. Not sure what the issue was but a nurse on any shift should have access to my mother record and that I have DPOA and can they can discuss with me. Mother does complain of being bored. But her activity options have not changed.

Staff is friendly. Will see water on floors which can be safety concern. Do not see activities. Food is sometimes too spicy. I would not think the majority of older people would like spicy food. Some items are not able to be cut with plastic utensils.

There are not enough caretakers for the # of residents for #1! The ones there have to cook, clean, give care! We all pay enough to have a dedicated cook that cleans also. Hire a cook/maid for goodness sakes! The care takers there are overworked! Your mngt let 2 (both) overnight caretakers go on vacation for one month with no logical plan. Your owners /mgnt seem more worried about lining your own pockets then having a decent team! [name removed]is the hardest workers and she is 65! [name removed] is loud and does nothing but cooks decent but [name removed] has no help when its just those two.

They take great care of the residents. So long as the resident is able they take them out to the living area to watch or sleep to the tv and to the dining room for meals. They spoon feed them if need be and talk to them. I also can't say enough good things about Hospice which was recommended to me when I first interviewed at Avalon.

They had a wonderful care giver that used to mom the floor all the time. My boys won't touch anything if it touches the floor now. They can't wait to use hand sanitizer once we leave. They have had a HUGE staff turnover. Only 1 person there that was there when mom moved in. My mom seems happy, but can't tell me what happens. She is clean for the most part. I have to ask for them to wash her hands. They are usually dirty when we arrive. It is the same crap. You can predict what they will be having for lunch. Residents aren't excited about most of the meals. I've never seen them do any activities. They have painted Mom's nails once. Mom doesn't sit still, so that could be the issue. I think they watch tv 90% of the time. Cost is cheaper, so you get what you pay for. They have had quite a few resident move out in the last few months. We are currently looking at a new place for my mom.

The management lies, gaslights and a few other things. After a very, very, needlessly, completely unavoidable rocky start, my family member was not unhappy there. And, after all said and done, she was where she needed to be.

The selling point was the ratio of resident to staff. Communication wasn't as much as I would have liked. The facility went through a significant staff turnover, and during that time, the cleanliness and laundry suffered. That situation eventually improved. [name removed] passed in March, so I'm no longer involved with Avalon.