Artegan LLC

Management at San Marino are horrible. The roof leaked over my mother's bed. We reported it in April and May and June and they finally did something when she moved from independent living to assisted living - in September. My mother needed nursing help. San Marino uses third parties for this, which is normal. But San Marino repeatedly gave the wrong number to these third parties multiple times, causing delays in care. San Marino management first blamed me ("You're hard to reach") then blamed the 3rd parties ("We gave them your correct number, they must have written it down wrong.") They failed to send me invoices, and when they did finally send me "invoices" they were fabricated and contained incorrect information. I had the owner talk to his accountant to square this away. I asked the owner "when your accountant tells you I'm correct, will you apologize to me?" and he said "NO!". I was correct and he was true to his word. He didn't apologize. Don't put your loved ones here.

While our loved one a resident there, they were secluded. She ate by herself, there were not activities, they did not have staff there and they staff they did have were rude and not friendly. We would not recommend this community. Our loved one would spit out the food because it was so bad. We would also have to walk around the entire community to hunt down the staff if we needed something and it was really expensive.

The head nurse at the Atrium, [Removed], is extremely rude to both staff and family members. She pretty much runs the show, so sadly most staff members are very unhappy working there and there is a high turnover of employees. I moved my father out after a short stay.Perhaps the Atrium would be a better place if she were not there. Unfortunately, corporate does not seem to care either and as a result I do not recommend the Atrium under any circumstances. I believe that the head nurse of an assisted living facility should be more caring and do what is best to make the residents and their families as comfortable as possible. I absolutely do not recommend The Atrium...it looks good on the outside but it is way below average on the inside.

Do not put your loved one in the memory care unit, Legacy Court at Atrium Village. They are the "Forgotten People." There are very few activities for the residents. All they do is sit around all day doing nothing....such a waste. The general manager wants nothing to do with this unit and spends as little time and money as possible to make it a better place. He only concentrates on the independent living side of the building. The unit is dark and dingy and quite depressing. I moved my mother out after several unexcused falls and a rapid decline both physically and mentally. She is now in a new facility with good care and plenty of activities and is much happier! If you care about your loved one, please go elsewhere!

They were all about money as opposed the health and welfare of individuals they smiled as they took your money and some of the charges were just ungodly. They’d put these charges on you when you had no other choice. I’d really recommend people to find some other option.

More interested in staff schedules than patient care. Spent more in hospital bills due to incompetence of staff. Spent more than $5000 for about 15 days. If the assessments been honest, we could have saved money and heart break.

where do i start. just awful. this is not the place for a dog, let alone a loved one. choose a different facility. my loved one moved from atrium village and is very happy now.

My mother lived at Atrium for years. I wouldn't recommend Atrium Village for the care of your enemy, let alone your loved one. I understand these places are in business to make a profit, but this is obscene. They place money above the welfare of their residents, without exception. Don't put your loved one in here. Find someplace better.