Artegan LLC

Look nice. The cottages look really good. I would like pricing. It's a little far away from me but worth looking at.

nice facility, rooms, not my type of environment.Remind me more of assisted living than independent living based on my observation in the lobby although they have access to the whole bldg. as well. I am not ready for assisted living yet! Wasn't too impressed with that. Also too costly and the the other facilities I toured was much better kept, rooms bigger and brighter, inviting . I think I will stick with Parkview, which one I don't know yet

Ok nice activities. Memory care area smelled. Director very nice friendly staff.

I think there is a lot of disorganization at Atrium Village. They do not return phone calls in a timely manner (if at all) and some things are just left hanging and not completed. It is a very nice clean facility with very friendly staff, but the organization of the business needs some attention from management.

I think the whole atmosphere is great. They took time to show you everything and they were kind enough to sit down and show you all they offered. Everyone was so nice and friendly.

Location was the best, but we didn't get the feeling of total comfort that we needed. Although in Memory Care, it seemed most residents were not at the stage of dementia our dad is now in. I was not convinced they could handle him.

ASSISTED LIVING ONLY

The place is really nice except for the 4th floor carpeting, it is nasty !

My mother fell several times during her stay there with little supervision even in the memory care place. We had to pay for 24 hour private care to keep her safe. The management was no help and blamed everything on my mom. The staff were caring but way understaffed. I would not recommend that facility to anyone who can't totally care for themselves

Based on our experience so far, San Marino Retirement Community can rethink their leadership. They could also staff the units appropriately to support their residents living there.

This tour did not go well as they did not get the communication from a Place For Mom that told them I had an appointment. A person there kindly showed me around, but then said they didn't have any rooms available

just okay. didn't seem compassionate. Seemed more about the business than the person.

We had the same first impression as the previous reviewer, and actually did place our loved one there for awhile. Everything seemed great when the resident doesn't really need their "assistance" Very much. Then everything changes and they just want to get rid of the problem. I think it stems from the top. The director there seemingly just wants to deal with any issues by making them go away - as in telling the resident/family they should leave. We were also not impressed with the care supervisor (I think they call it wellness center). Medication charts were not up to date, there was confusion amongst the staff. The individual care givers were nice enough but training seems to be lacking. I understand they are building a memory care/expansion now. I hope the wellness center supervisor isn't in charge of that. Those residents have even more needs, and I think it would be a disaster. We are very happy that Dad is out of this facility.

My mother in law has been a resident here for nearly 3 years. When she was transferred to the assisted living section; we were told that she was assessed at the highest rate. They lied. The services has gotten worse ; it takes 35 min. for them to take her to the bathroom. By that time; she is sitting in soiled depends. She is constantly being treated for UTI's. The aides don't treat her with respect. And, to top it off; they increased her fees $600+ additional per month. They said laundry is included: I wash her personal clothes; and all she gets is sheets washed once a week. They started charging her more for taking her to the bathroom (which HAS NEVER changed since she began living there)...They subjectively added points (which they hide behind instead of flat fees for services rendered) because she gets upset easily. Anyone would be upset if they take their time to answer her call. I even got a panic call from her because they left her in her room without any clothes on. I am constantly her advocate; I intervene on her behalf and always try for positive solutions. Last week the aide took her call button away; and threatened to take her cell phone as well.

When we toured the Atrium we were told of all the activities they do as the object was to keep the residents active and out of their rooms. The year my dad was there the activities leaved something to be desired; this is not the place for your loved one if they like to be active and socialize. There a few extremely nice people at the Atrium however the nasty ones out weigh the nice ones. On several occasions I was told I would get a call back and never did, I was left on hold and forgotten and stood at the desk while employees were texting on their cell phones. Worst of all and most alarming is it appears the staff is not trained for emergencies. My dad hated the Atrium and could not wait to get out of there. He is now in a wonderful facility that he loves and could not be happier. Do your homework before signing on the dotted line at the Atrium Village.

They seemed friendly and helpful enough at first; however, over time, the lack of quality staff and food became more evident. Also, communication is very difficult with regards to the business aspect of the facility. Seems there are too many hands in the pot and none want to make a decision. My dad was at The Atrium for a year and did not like it. We were able to move him to another facility where he is very happy. The professionalism of the staff, the food, and the communication are all superior now to what we found at The Atrium. I wouldn't recommend The Atrium. Keep looking around for something better; your loved one deserves that!

If I could give negative stars to rate this company, I would. Artegan purchased the Lodge in Sisters, OR, in the fall of [date removed]. My mother moved in in [date removed], with assurances that when her funds were depleted, she would be able to stay on Medicaid. In [date removed] a letter was sent to residents and families informing us that the facility would no longer provide (any) medical assistance and was giving up its license effective in [date removed]. My mother is at the end of her life on hospice and we must move her again within less than 2 months. Further, there are 15 residents in the facility on Medicaid, who are no longer eligible for services. Yet, the company has continued to encourage new residents up to the day of their announcement that they would no longer be provided assisted living servies. Shame on you, Artegan!

The executive director [name removed] doesn’t listen to the concerns of the residents nor does she care for their health, I actually rarely see her associating with them. Every time I visited my grandfather there was only one aide on the floor to assist a lot of residents. The aides are burnt out and complain that management doesn’t care. The residents also voiced that [name removed] is someone they would prefer to avoid due to her attitude. For her to be in her position for so long you would think higher management one of them being [name removed] would be involved enough in the community to take action on these extreme concerns but instead they only care about the money your family member brings, they get rid of good people too my grandfather loved the dining manager they had there, she was amazing & genuinely cared about the residents. if you care for your family member don’t bring them here.

You fired the best dining manager you had! [name removed] completely changed the dining area into a wonderful and welcoming atmosphere! My mother loved her! Bring her back! I'm also going to write a letter to the corporate office!

The sales people present the place as much better than it is. They even signed my name on a financial agreement. At the time we left there that were charging as much as [community removed]. I have pictures of the filth in my husband's room before we moved him. It was bad. I recommend you stay away from Normandy Park.