Arrow Senior Living

I no longer live there made a joke to a worker and got evicted. I wasn't being rude or anything. That place is a joke. There is room for improvements and a much need the manager for one was very rude

If you are scrolling reviews and considering The Wellington Assisted Living Facility in Liberty, Missouri- I implore you to please reconsider this facility for your loved one. Our family regretfully chose The Wellington in [date removed] for my grandmother and we will unfortunately live with that regret for the rest of our lives. When you tour with them, the facility is beautiful and the management will give you beautiful smiles and tell you all the right things. Please do not be fooled. Believe the negative reviews! My grandmother was given poor overnight care- often having to wait 60-90 minutes after using her call button. They were terrible at communication with our hospice team (and our hospice team was often left speechless). Medication errors were abundant and management was notified regularly but failed to change. We were able to finally move her out and I can promise you there are much better facilities in town who care about your loved ones!

I will never forgive myself for moving my grandma into The Wellington during her final days on earth. There were countless medication errors and omissions made by the staff. It was a regular occurrence that my grandma would ask what medications she was being given and the med tech would say "I don't know". My grandma was always made to feel like she was being punished for asking questions (and it turns out, she was. Every time she asked a question, her bill went up). When my grandma was prescribed new medications, those changes weren’t made by the staff for days and sometimes they wouldn’t make the change at all until we followed up with them multiple times. At night, the response times ranged from 30 minutes to 90 minutes. My grandma felt trapped, abandoned, and ignored as she was wheelchair bound and relied on the assistance of the aides. The majority of the people working at night are from a temp agency. They were not kind and were not well-trained. Believe the negative reviews!

The facility has several women who kept the place clean, but the smell of urine in the carpeting in the corridors never goes away. At first EVERY staff member was saying hello. Then the exec director avoided any overtures for conversation. [name removed] was left to arrange his own transportation to dr appointments when this was a promised service. [name removed] was abandoned outside the dr office after 5 pm on a Friday and it was only thanks to a police patrol who brought him back to UL. No one at UL recognized that he wasn't back in time for dinner. He had lots of clothes, but when taken to hospital the last time, he was wearing hand-me-down sweatshirt and track shorts . Why? Where were HIS clothes? We had high hopes for the food because at initial interview we were introduced to the two chefs . [name removed] was not impressed. [name removed] was the bright light there . Not only did she provide activities, she helped get attention to [name removed] when he needed it. [name removed] is terrific. I would never recommend UL to anyone. Promised the care but unable to deliver .

Very disappointed in the care at the facility. The response when my mother pushed her emergency button was a half hour. When she was to return to her apt. After a short stay in the hospital Vitalia said she was not allowed back. We had to scramble that day to find another facility. This was a violation of her rights as a resident of Vitalia. They were very uncaring and would never recommend Vitalia in Seven Hills, Ohio.

I am not at all happy with Vitalia. The service and care is not good the dining room is a disaster. I can never get the director to respond to my emails. I am paying for services I am not receiving and my poor aunt is wet and covered in BM many times bc they do not change her like they should. I would NEVER recommend Vitalia to anyone. I would rate them 1 on a level of 1-10

My mother received very poor care in their memory care unit. She resided there less than one month before passing. Several times when myself or a family member visited, we found her on the floor of her room. I was never called when she fell. The hospital found she had a broken collarbone when she was transferred there before passing.

The day shift at CedarStone did a great job. The evening shift had issues. My loved one was considered a fall risk and on many occasions they placed her walker on the opposite side of the room. This happened on the night she broke her hip. The walker was not available when she used the restroom. I would not recommend CedarStone.

. It is nothing like I was told when I met with the sales people. No one ever has the answer to questions. They do not have many activities. You have to wait forever in the dining room. The healthcare workers never seem to want to be bothered and most of them are agency and when you ask a question they answer is always "I don't know I'm agency". The director of wellness is rude and the memory care side is even worse. I would never recommend sending a family member there and I am looking to move them

The furniture was all metal. This wasn't the right fit. It felt like a jail to me.

Our family had an awful experience with University Senior Living, our loved one just got terrible care while they were there. They would push the button for assistance and nobody would come. He got covid and it took the medical staff 3 days to finally look at him and notify us - we just felt he was unattended to. The executive director honestly did not care, the person below her [name removed] was very sweet and would try to get things done but it was just impossible. The meals and dining service was terrible and it just did not meet expectation's.

They have shifts where there are no nurses at all inside of the building, I plan to call the state about this issue.

Please do not even think about moving here!!! It is the most poorly run and dangerous place that one can imagine. I do speak from experience. The staff (with the exception of a very few) is a group of despicable characters....they are phony, lazy, rude and nasty.... You won't get a meal in less than 45 minutes and when you do it will be cold and inedible. They will promise you everything and give you nothing. Trust me... ....and if you are dumb enough to move in....you have been warned. You will wish you never did!!!

The community itself, the cleanliness of the place and the staff were all great we did not have a problem with that. However our issues are with the cooperation, so we did not have a good experience.

The entire experience was stomach wrenching. My Father died after yelling for 2 1/2 hours for someone to come help him. They found him lying flat covered in vomit. He yelled God help me I am sick! There was no excuse for such an event to happen. If they had sat him up and called an ambulance he might be alive today. I will never know. An autopsy should have been preformed but at the time I was in shock. I have nothing good to say.

Please learn from my family's experience. Do not let your loved one live in this facility, there are too many affordable options providing better care. This facility tours very well. It offers large rooms, in-room cameras (to detect movement) it is fairly new, clean, and pretty. However, the care from staff is inconsistent at best and uncaring at worst. There are a few staff members that were excellent, but more often than not staff was inexperienced and uncaring. As my mother got older and needed more assistance the price became unaffordable. Our biggest complaint is the Director at The Boulevard St. Charles. He is unethical. The exact month my Mom became eligible for VA benefits he increased the cost of her care by 27% a month, without notifying us. If the care had not been so bad we would have worked with the Corporate Office on the cost, but instead, we chose to move my Mom out.

Beautiful facility but it stops there. Personnel do not regularly answer call buttons, putting mom's life at risk. This has been such a disappointment. Even after calls to the Executive Director, there has been no improvement. Add to that, the invoices have had multiple errors and still not fixed. I don't think an accountant could understand them. Wish we had chosen another facility.

I chose Curtis Creek because the outside of the facility looked beautiful when my friend and I drove by, so I decided to tour it. The large apartments are very beautiful here, but the small ones are very small. The best part about the community was the activities they provided, they always had something going. I would want others to know when looking into the facility that you should be cautious, they would do anything for you in the beginning and then they seemed to turn.

Over a year ago last July, my mom signed a 3 month contract to move to Arkanshire, then decided not to move in. She paid for the first two months per the contract, then [name removed] the director said that the 3rd month would be taken out of her community fee that she paid up front. He stated that the remaining amount would be refunded to her, about a $1,000. After stopping by to speak with [name removed] and many phone calls to obtain the remaining amount, there has been no check sent for the remaining amount. [Name removed] said that he would look into it and talk to the accountant, but nothing has happened. That has been our experience with Arkanshire.

Since the new director, [name removed], was hired, the facility has gone down hill. Food service is terrible. There is frequent high turnover of staff. Food quality is terrible. Only 1 elevator for entire residence. Frequently broken down. Smoking allowed in building. Residences are run down. Old appliances. Frequently broken washers and dryers. Resident theft has happened. There is absolutely no security in the building. It is truly sad to see it in such bad shape.