Arrow Senior Living

So far it has not been the best experience for myself in this community. I do not feel it is the right fit for me, and my needs. There are some improvements that need to be within this community. One of those being client relations, and also the staff needs to be more educated in what they are doing. I do not eat the meals, due to the fact the meals contain a lot of salt in them. They are not very responsive to my concerns. I will be considering a new community overall, and I would not recommend this community.

I was not very pleased with the tour I had taken of this community. The staff where not as friendly as I would have hoped and I did not feel very comfortable during my visit. I did not think this facility was as nice as the other ones I had looked at. In the end decision it was just not the right choice for me.

I did not like this place at all. The staff and the people that were in the community were not nice or friendly and they were not very accommodating to me. It came across to me as a place that I just did not want to be.

They are very nice then once you sign they treat you like a child there noise I'm not really happy with them

My mother has been at this facility for 3 years. Promised services have not been fulfilled. We battle daily to assure she gets quality care. We pickup her room and sanitize her bathroom daily. If we don't it won't be done. We purchase basic need products which were supposed to be provided. Food quality is poor. We were told they had a professional chef which proved to be false. My mother has been served foods that she is allergic to on numerous occasions. Thankfully she hasn't had any serious reactions. As a general rule the staff are kind and work hard. However, there are those whose attitudes are challenging and unkind. The price of 6k+ per month should provide exceptional care. It doesn't.

Too many problems for my parents at University Living to list, including incorrect administration of meds. The for-profit, distant corporate office model is generally not a good one for this kind of operation. Certainly true in this case.

I am not satisfied with Montvale Estates. In fact, I'm moving to a less expensive place on the 24th of this month. The laundry room is not cared for, and there's no AC in there. The fans haven't been cleaned in forever. The residents have to clean everything, including AC filters. The food had gone down in quality. There are too many chiefs and not enough Indians here.. I would not recommend this place to anyone.

My Mother is there and she has bed bug now for the 2St time. She also has had [removed] and other thing taken.

Nice facility but they are having a hard time keeping employees so very hard to get questions answered once you move in. Also the independent living side only has transportation 3 days a week so don’t depend on them to take your love ones to doctor appointments.

HR and management of accounts and other managers need to Communicate clearly to each other. So they won't have this problem in the future. Not truthful. They said they could get [name removed] in within 3 days. Took a deposit check, then said she would have to wait two weeks. She was in a position where she needed a place asap.

This facility is: Unsafe Understaffed Poorly managed Has 11 current state citations Incapable a caring for those with real medical issues Do not be fooled by the chandeliers and the smiles at the door. The building is not a good fit for anyone that cannot care for themselves or has memory impairment.

Staff is great but the upper management is terrible and the billing system backwards. I know more people trying to find new facilities due to the poor upper management. They bill you but can't tell you what they are billing you far. Nothing is itemized and they can't give you an itemized bill after I asked for one several times. After my dad passed away they sent me a bill for thousands in extra fees. . We paid in full at the beginning of every month. Would not recommend them.

Not a lot of follow-through from staff… Lack of communication and understanding from staff Food was not warm multiple times… My father had fallen and no family member was contacted… Simple request were not addressed… No phone calls were returned so I could have my issues resolved. Would not put a family member there again Tried to see one of the facilities… After three weeks of not getting the paperwork to do so I had to take my loved one out of [facility removed] for 45 minute drive so he could see his doctor.. That was totally unnecessary for my dad to have to travel when they had a doctor right at the facility

I looked at RC as an option for my loved one after VA’s recommendation. Knowing there were other vets there, we set up a tour. Looked at a couple units, saw one he liked, paid the deposit to hold the room. We were told that if he signs a lease by [date removed], the "deposit" would go to the community budget (not off his rent for the first month or on hold like a normal deposit). If he DIDN'T sign a lease by [date removed], it would be refunded. Notified RC that we were going with a different property and requested the money be refunded on [date removed]. I received a response from [name removed] saying they will get it processed. It is now [date removed], I've emailed [name removed] 3 times (including the original request) asking it to be refunded and a status as to why it hasn't been done. No response. She emails me asking if the move went smooth for my loved one but will not give me an update on the refund. Emailed [name removed], the facility ED, STILL NO ANSWER. Make it right Rock Creek!

My husband got out of memory care twice and was out on the parking lot. I immediately took him out. Another gentlemen got out twice also. Administrator is horrible!!! I would not recommend this place to anybody!!

The care that we received here was ok at first, and as the months wore on it became worsened. We paid additional fees for additional support and assistance that were not provided, or were provided very half heartedly. Through many specific, documented interactions, and promises made and broken, we lost faith with CedarStone and found different care. Outside of care, there were times over the winter where there was not sufficient heat to support the residents. Supplemental heat was provided, but this was a concern for us going into the upcoming cold season, as a rather new facility would hopefully not have these ongoing issues.

I would think twice before sending anyone there . They have many issues that need to be addressed !!!

This facility I can say unfortunately that honestly has no qualities. I regret ever placing my father there. To be frank, I would not place my dog at this facility. Sorry, but it is the truth. They sell you one thing but that is not AT ALL what you get. If they were sitting in front of me right now, I would say the same thing.

I believe the top level staff has changed. That would be the only reason I'd think it may now be a viable place for anyone to reside.

Dad was not a good fit for Fremont. We had to leave. We had no choice but to move him to another facility. He became angry and confused and was not happy with anything at Fremont. I on the other hand loved [name removed] was very nice and helpful during this difficult process. He returned calls and gathered information until everything was finalized.