Arrow Senior Living

I’m a friend and caregiver for a resident at The Madison, and we’ve been very pleased overall with the experience. The community is clean, welcoming, and well-located, with great amenities. We especially appreciate that all meals and weekly transportation to medical appointments are included. There are also a variety of wonderful on-site activities like Happy Hour, classes, games, and holiday celebrations. The entire staff has been professional and friendly. We love the sunny and bright atmosphere. Our only concern is that the dining room and maintenance areas seem a bit understaffed. This sometimes results in longer wait times for meals and slower response times for maintenance requests.

New construction always means there are things that have to be redone. It seems like they have spent the first year re-doing some things like carpet. At least they are addressing things rather than just settling. They have had trouble maintaining kitchen staff so the dining experience is not what they advertised. I think it will get better if they can find stability in the dining staff.

Can't seem to keep a director in memory care, hard to get someone by phone at times, have lost several of my mother's clothing and often had other people's clothes when her laundry is done, feel that my mother is in safe environment, seems like high turn over of staff, high percentage increase in room rate, admin staff listen to concerns.

My score would be a 4. [name removed] got good care, staff was attentive. They had some management issues that took months to resolve. Also, my complaint would be about the cost! Very expensive and getting worse each month!

Mom received excellent care in the short time she was there. Everyone at Carriage Court made us feel like Mom was very important to them. And when she passed some of the members of their team were visibly upset, and shared their feelings with us.

Everyone is super nice. It had the level of care my sister needed.

I'm just going by my mother-in -law's feedback. I've never had the food and it looks fine and smells good but that is her only real complaint. The staff are super friendly and caring.

Does not smell and staff was genuinely caring. Staff is great, place is great, BUT it comes at a cost $$$$$

Friendly staff. Helpful. Clean. Good food. Staff people/residents good at their jobs.

Very clean. Excellent and friendly staff. Very interactive with the residents. Laundry is a slight problem items misplaced or lost.

Mom is thriving at the Parkway. Having someone check on her daily is a relief. She is socializing again and doing well. Staff are terrific. Getting information from the administration can be difficult as emails can go unanswered. It takes more than one interaction to get questions answered and maintenance requests may or may not be completed. Wonderful care for mom, though.

They were great. My father just needed more care after a stroke. He did wish there were more activities that suited him as an avid outdoorsman and sports fan. Apartment sizes and amenities offered are fantastic.

People are very nice, thorough, and attentive to your needs. Occupants are friendly and nice. Seems like a good community. Meals are generally good but high variation is present in a given day’s presentation. Activities are good and pretty well attended. Nurses seem good.

Staff is super friendly and goes the extra mile if we need some info or assistance. The apartment is nicely laid out with plenty of room to maneuver with a walker and the kitchen is upscale with newer appliances and easy access. The food in the dining room is very good, plenty of options and specials and the opportunity for flexible dining, versus ridge set times, is so accommodating and welcome. Mom loves it here!

My mom and dad seem to be comfortable and happy with the facility. The one drawback is they say there are activities but every time I am there I don’t see anything going on. Also the gym only has 2 pieces of equipment to use.

From what I have seen visiting my mom there I would have to give a 4 to everything. I don't know much about the food part but mom says most of the time food is good. She isn't into all of the mixing vegetables together. She has enjoyed her staying there. Staff is friendly and willing to help however they can. Rooms are perfectly sized for a single person to live comfortably. Plenty of room.

Pay as much for a single room that I did for a private. Disappointed in price. We like the manager of the unit changing hands to a new one. The aides really care. Clean facility. There only till 7:00 to answer phones. Can't call directly.

Some lack of communication between staff. Resident's laundry left in the laundry room and not brought back to resident. Staff member responsible for laundry never brought laundry back to resident, or spoke to resident afterwards.

When it comes to the care services, through the day-night shift gets a 2- was understaffed. The nurses during the day were beyond phenomenal- [name removed] was fabulous. Very clean and a lot of activities for residence to partake in!

They love it there and don't plan on leaving ever. One time the restroom in the hall was dirty it was over the weekend. They have since changed when and how often they are cleaned. Sometimes when they go to eat all the tables are dirty. I feel they need more help in the eating area. It has been very friendly from the first visit. They are not needing much care. However when there have been issues with the toilet etc they take care of them well. They have changed protocol on how to get help over the weekend if needed. The administration are all wonderful people. There has been some turnover throughout the year but everyone listens to concerns and make changes as necessary. The food is ok. A lot of the dishes are not what my father grew up eating and mom is having trouble sometimes finding something he will eat. The biggest problem is lack of servers to accommodate the number of residents. It often takes close to an hour from the time they sit down to when their food is served. There are plenty of activities and mom is helping to lead one of them. She would do more but it won't work with my dad at this time. The place is beautiful. The staff are good. I believe the cost is comparable to other places nearby. When they fix the dining issues it be fabulous.