Arrow Senior Living

Now called Brookdale, Emeritus is a wonderful place with an entire staff of thoughtful, kind, hard working professionals. I very much hope the tradition of excellence will continue!

My mom was only there for about four weeks before she fell and broke her hip, but while she was there they took real good care on her. They checked on her regularly, and made sure she was involved and active. I would highly recommend Montvale Estates.

It is a grate place to live ,all the meals are furnished and maid service . I like it very much ,but i am a person that stayes by my self .I ENJOy BEAING BY MY SELF .

Dad was welcomed and has started to meet those with similar interests. The dining room food is very good and everything is located where he can easily attended activities. Parking is not great for visitors but he likes it there so it's not a major problem.

The folks at Walden Place are very nice ,pleasing, just a delight to be with.

My mother is very happy there and it was hard to get her to buy in to going to some place. My mother is very pleased, they keep her more than occupied. My mom has Alzheimer's and I've noticied several others and they take care of each other very well. They have certified people coming out that were basically right there on the premises and that was excellent, I'm more than pleased. I'm just prayerful that the rate won't go up terribly because we can't afford more, but other residents tell me to expect a significant increase, but there's life around her, she has friends there and I'd like not to move her. I've eaten meals down there and I've had a good opportunity to observe, i just pop up and her little apartment s always clean and there's always someone there to do what they need to do. It's a good place, she's never lonely, she feels independent and there's always things for her to do.

I toured this for my mom who will be coming out of state to be closer to me and my family. Very nice place. I like their centrally located areas and the wading pool and atrium. Best part was their "anytime" dining, since my mom is a night owl and never liked the strict meal times. She's now on a waitlist to get in!

People are very nice, thorough, and attentive to your needs. Occupants are friendly and nice. Seems like a good community. Meals are generally good but high variation is present in a given day’s presentation. Activities are good and pretty well attended. Nurses seem good.

Staff is super friendly and goes the extra mile if we need some info or assistance. The apartment is nicely laid out with plenty of room to maneuver with a walker and the kitchen is upscale with newer appliances and easy access. The food in the dining room is very good, plenty of options and specials and the opportunity for flexible dining, versus ridge set times, is so accommodating and welcome. Mom loves it here!

My mom and dad seem to be comfortable and happy with the facility. The one drawback is they say there are activities but every time I am there I don’t see anything going on. Also the gym only has 2 pieces of equipment to use.

From what I have seen visiting my mom there I would have to give a 4 to everything. I don't know much about the food part but mom says most of the time food is good. She isn't into all of the mixing vegetables together. She has enjoyed her staying there. Staff is friendly and willing to help however they can. Rooms are perfectly sized for a single person to live comfortably. Plenty of room.

Pay as much for a single room that I did for a private. Disappointed in price. We like the manager of the unit changing hands to a new one. The aides really care. Clean facility. There only till 7:00 to answer phones. Can't call directly.

Some lack of communication between staff. Resident's laundry left in the laundry room and not brought back to resident. Staff member responsible for laundry never brought laundry back to resident, or spoke to resident afterwards.

When it comes to the care services, through the day-night shift gets a 2- was understaffed. The nurses during the day were beyond phenomenal- [name removed] was fabulous. Very clean and a lot of activities for residence to partake in!

They love it there and don't plan on leaving ever. One time the restroom in the hall was dirty it was over the weekend. They have since changed when and how often they are cleaned. Sometimes when they go to eat all the tables are dirty. I feel they need more help in the eating area. It has been very friendly from the first visit. They are not needing much care. However when there have been issues with the toilet etc they take care of them well. They have changed protocol on how to get help over the weekend if needed. The administration are all wonderful people. There has been some turnover throughout the year but everyone listens to concerns and make changes as necessary. The food is ok. A lot of the dishes are not what my father grew up eating and mom is having trouble sometimes finding something he will eat. The biggest problem is lack of servers to accommodate the number of residents. It often takes close to an hour from the time they sit down to when their food is served. There are plenty of activities and mom is helping to lead one of them. She would do more but it won't work with my dad at this time. The place is beautiful. The staff are good. I believe the cost is comparable to other places nearby. When they fix the dining issues it be fabulous.

The food service promised has not always been delivered. There has been a problem hiring/keeping kitchen staff. Also, the place is new and having "growing pains." I expect things will get sorted out in due time.

Overall, it’s a great place. I would recommend Vitalia. I picked them because of the location, services offered and availability when needed.

Full-time staff are pretty good, but when they send agency workers to work with them, not so good.

They are attentive to the residents needs and medication administration. I do believe they provide overall good care. They could improve on including more residents in daily activities; not all residents understand their calendar or the codes on the calendar. When asked to provide reminders, they update your 'care points' (monthly fees). It would be helpful to get a monthly detailed report of these fees with your monthly invoice.

The facility is very nice. The staff is nice. My only complaint is the meals do not have the variety they did when mom first moved in and the activities are limited. My mom has asked several times about adding WII bowling. They told us they have a WII but there are no activities on it. Also the church service that is supposed to stream every Sunday never does. My son would be willing to set up the WII bowling if they would like to add that activity.