Appian Management

my mother was here and the in house Doctor was Extremely unprofessional!!!!! beware!! of this unprofessional Man!! Before you place your Loved one Here!!!! the Facility itself is not too bad, the rooms are nice, and the food is good,

This is a terrible place, we had major issues with the overall value and cost, it did not meet any expectations. it was our worst experience we would not refer anybody to here it just fell completely apart. They did not have any full time staff there it was temporary and contracted out workers

I am compelled to let others know the complete incompetence we have experienced in dealing with this facility. My father has been residing here for about a month and a half. Within the first 2 weeks, the facility sent a text telling family members to come pick up our father because they couldn't handle normal Alzheimer's behaviors. My father was attempting to break out of the window in his room and later figured out how to trigger the door to unlock of their secure facility. They offered zero assistance in finding a new facility. It is a difficult decision to place your parent in a home and I think it's important that other's know our experience to avoid problems like we've experienced. This is even more complicated with the pandemic and need for COVID testing.

Do not put your loved one here. They don’t clean the rooms, wash the sheets or do any of the things that you pay for. They are also very expensive. Very bad experience!!

DO NOT UNDER ANY CIRCUMSTANCES LEAVE YOUR LOVED ONE HERE. this place used to be great. such caring nurses and such good care. The care went downhill last fall. they updated the look of the place so it looks wonderful, but the food is awful, mix ups on meds, neglect, and more. i was promised a refund on care as my dad did not receive any. however, i keep getting billed over and over. the staff used to be wonderful, but they all walked out and they cannot keep good people there. they are way understaffed and the new ones do not know what they are doing, nor do they care.

Stay away from this place. Honestly, I don't recommend it to anyone. My loved one was there at the Wentworth for five months. At first the administration is really nice to you and they tell you and convince you that your loved one will be treated well as a member of their family. Well, this wasn't the case. Our loved one was mistreated. We used to find her crying and we would wonder what happened but they would tell us all the time that she didn't want to cooperate and that she was difficult. Although we never had any behavior issues with her in the past at first we tried to talk to our loved one about how she should behave and explained to her their guidelines. I used to visit my loved one every day. I spent 1-2 hours each day at the Wentworth and the things I saw was not acceptable. They are under staffed and the residents don't have the care they are promised. The people who work there try to do their job the best way they can. On the other hand there other people there that if they decide they don't like your loved one, they will not help them at all or they would find any excuse not to help them. My loved one had been recently diagnosed with Alzheimer's and during the time she was at the Wentworth she was still able to do things on her own and was able to communicate. As time went by she declined a little and became incontinent. The CNA's started to complain about it. This was all new to us dealing with Alzheimer's and the stages that she was moving into. The Wentworth made it seem that her symptoms were not part of her disease. We even started to feel bad to the point that we had to clean the bathroom ourselves when our loved one had an accident. Teresa, one of the CNAs was horrible to our loved one and mistreated her numerous times and I saw her many times being rude to other residents there as well. Our loved one was moved to memory care without our consent or without letting us know of their decision. No one was in town to find out why she was being moved, the administration (Betty Anne) just called us and told us they were moving her to the memory care unit, The Stratford. They told us that at the assisted living they couldn't handle incontinence. While our loved one was in memory care she was very unhappy. During the summer it was 85 degrees inside the facility. I complaint to Mike (new director) but he didn't do anything about it. The rooms were dirty all the time with feces on the floor and toilet seat. Again we had to do the cleaning. The CNA's there were mean to our loved one except for a couple, like Judy, she was the only one who cared. Karina was so mean and heartless to my loved one. I don't know what she's working in that field. If you're wondering why we lasted seven months there, it's because we were on the waiting list on another facilities and were just waiting. BEWARE!! Don't take your loved one there. It's a HORRIBLE place!