Appian Management

Other than the first night, we had an overall good experience. The night of our arrival, the staff was not expecting us, they were a bit rude. The bruised her arm and scared my mother. I did bring this up to the management and they did try to take care of the problem. The rude staff are still there, but the other staff are nice and the community is clean. There was some confusion on who was taking care of her, but it got worked out. The people were trying to work with me. Mom has passed since then and I was still expected to pay for the last two weeks afterward.

It was kind of the structure of the building that we didn't like. It was a little dark and not as open. They have beautiful views and I liked it overall. They have one resident dog there. I though that was such a charming idea. Another lady who was the nurse there brought her bigger dog to work. My parents like that.

It's been up and down. A wonderful few months and then staff changes, then it's downright scary. Very inconsistent. The first 6 months were great and would have been all 4-5 s. The director and staff changed in November after that, not good. Started getting a little better, the last month. As assisted living goes (person doesn't need much help) it's fine currently. But an unhealthy person should not live there because currently they do not have a nurse (he left with most of the staff) they say they're still looking, but it's been 4 months. My mom gets transportation back and forth to meals and her medicine dispense twice a day and that is [amount removed] extra a month so [amount removed] a month! Luckily she has home health and they help her out.

They have a new Executive Director and things are improving. The staff that work there are extremely caring. My answers would have been very different a month ago!

As of last week, they still have not taken out the rent t his month, they keep pulling from my loved ones checking account even though they are only supposed to pull out of savings. We have asked a couple of questions about care and documentation of certain items and things that are going on, and that has not been done and it has now been about 2 months. Overall there are just some improvements they could make to better the whole experience.

Our family visited Escalante at Willow Creek, it seemed nice from pictures and all that had researched on. Just didn't feel the right connection for us while on the tour, it was nice but many residents seemed to be unhappy and not as cheerful as expected. Not certain what was the issue or if was just an off day, but did not end up choosing this facility for my loved one.

I did not find this community to be as nice as the other community that I was looking at. The tour was good but it was just not what we were looking for for our loved one.

I liked this community as well there was nothing that stood out as a red flag but there was also nothing special that stood out. We just went with another community due to the overall feeling that it gave me. This community just did not have that same feeling.

It's a beautiful place, but the food could be better. A bigger variety of food and more seasoning would be great. My parents are happy with their apt and room size. When covid is is over I would like to see more activities, on Wed they are participating in flower arranging and get take the flowers back to their room. I would recommend the community

Their management is decent but caregiver were terrible. They put her hearing aids in upside down several time, they skinned legs several getting her in and out of wheelchair because they wouldn't take the feet off the wheelchair. They bruised her arm up several times when lifting her out of the wheelchair. At night, the caregiver dropped her because he wasn't holding on to her, so I move her out. It they trained their caregivers properly, my mother would have still been there.

Extremely over priced. Staff just tells you what they assume you want to hear. Only a few employees actually follow through with what they tell you will be done.

Not quite what I was looking for.

I toured this community with my mom and it just wasn’t for her. There was nothing wrong with it the rooms were set up nicely and it was clean. The staff answered all my questions. But mom said it felt like a hospital she is still active and the people there were just sitting around in wheelchairs and she didn’t feel like it was the right fit and so we chose a different community.

I visited this home recently comparing local rates for my father. The location itself is decent but the building seems to me like it could use some upgrades. I talked to the front desk very briefly (a woman. I can't recall her name) and couldn't help but feel like she was new or had better things to be doing rather then speaking with me. She asked a young woman walking by/ marketer person there if she could better assist me with my questions (light skinned woman. Shorter hair and a Tattoo but Again I can't recall her name) whom offered to see about getting me and my father a tour of the facility. I declined and just asked about their rates which seemed reasonable compared to other establishments I visited in the city. I felt the customer service however lacked from a couple employees who I tried to get information from and a little unprofessional from the sales marketer[Removed]. The relationship between the patrons and staff did however seem rather tightly knit so I may have just come in on a off day. I also did like that they offered dining style meals like at a restaurant. I think the facility may be worth checking into but through my experience there and needs I chose to move along towards a different option.

My mom lived here for for 6-7 months. The staff was mostly kind and friendly and my mom is mostly pleasant to care for. She lived in both the assisted living side and the memory care. If you want your loved one to get more immediate care and attending to, and close supervision this may not be the place for you. If your loved one is still mobile, constant falling may be a problem. Also, we were not told about labeling clothing and they have NO lost and found for unlabeled/unclaimed clothing so any unmarked clothing is redistributed. Also, we were told that "Margarita Madness" where alcohol is served probably is not the best activity for people with dementia on various medications that may have poor interactions with alcohol.

Very nice staff but just did not compare in overall looks and feel with the others we visited in Salt Lake City. Less expensive than the other communities in SLC but more expensive than Utah County.

My mom never actually stayed at Canyon Creek . We had it all set up and then my mom decided like two days beforehand that she was not going to go. That being the case my experience is somewhat limited. By the time we had signed up we had already paid both their evaluation fee and some other fees. Some of the fees I knew I would not get back, but some of it I felt I should have been refunded since she never stayed there at all, never ate the food or anything. I really liked the place and felt like it was the right place for mom. It was very clean and a warm welcoming environment with very nice people. I just feel a little burned because of how things went.

My mother moved to Canyon Creek but unfortunately passed away after only about a month. Because she was there such a short time we didn't have the opportunity to get the kinks worked out with her therapy or medications. She moved in and was pretty much left to figure things out on her own ( I tried to help but really didn't know who to go to with my issues). The first day there was someone that tried to learn her interests but after that she was sort of left to her own devices. I wish they had taken a more active approach to integrating her into the community. The activities are ok, the food is ok, they assign seats during meal time-most of my moms table mates ate at odd times so she was left sitting alone frequently. One of the driving reasons behind my moms choice to move to Canyon Creek was so that she could have her dogs. We paid extra so that the nurses would take them outside once per shift...but that didn't happen with any reliability. My mother wasn't feeling well so she wasn't asking and the staff didn't track it. Again, because she was there such a short time we never got the problems resolved. I did find the nurses, CNA's and staff in the dining room to be very kind and thoughtful. Perhaps given more time I would feel better about the facility. Also, in all fairness we were unable to keep our "care conference" appointment because of my moms health...I feel pretty confident that most of our issues could have been resolved if we had been able to talk to everyone at one meeting.

They’re a great place unless you’re elderly person has any specific health. We are no longer at this community. I love the new community that my mom is at. The staff was friendly though and it was clean a good value.