American House

What we like the most about American House East is that they do a lot of stuff with the residents. I would say the food needs to be a upgrade. We would recommend this community to other families based on the experience we have had so far.

Friendly & helpful staff. Residents are welcoming & engaging. Physical building needs some work in some areas. It looks like they had a flood in one of the stairwells. Food taste is good. Activities my Mom is interested in and doing.

There have been a lot of changes due to change of ownership since dad moved in, but it seems that many changes are in response to feedback they've received from residents/families. It is nice to see that they take feedback to heart. All staff have made me feel that they genuinely care for dad and the other residents

You have such a great team, getting the food to higher quality would make all the difference. That was the ongoing complaint that I heard consistently.

I am disappointed in the price increase after the recent take over. No increase in services provided and less communication to families. Many key staff members have left.

Overall my mom is very happy at American House Somerset and has made a ton of friends. She also feels like the directors take her concerns seriously and do their best to address what is necessary :) She did say that the food is not often cooked correctly and they do not have as many choices as she would like.

Most all of the staff members are exceptional. The meals get that rating but it is showing improvement. Based on the experience we have had so far, we would recommend American House to other families

I think they do a very good job there, and would recommend them to others.

Experience has been very good. Have not used any of the services except cleaning. [name removed]has been very helpful. Nice environment.

Friendly tenants and staff made a point to have interesting events planned. Mom enjoyed the book club. There were a couple residents with memory issues that probably should have been somewhere else. One was perhaps progressing rapidly as she passed away. I'm not sure the communication with their family - just noticed symptoms as we interacted. ( 2 sweet ladies, one passed away before about the time Mom did, the other had tried to get into Moms room a couple times. Staff seemed responsive to Mom communicating concern. Mom's unit had an electrical problem. Just using stove tripped breaker that could only be accessed by staff and was an issue a couple times. They seemed to try and troubleshoot but we never got a real reason. Temp control in her unit was non-existent. It sometimes got very hot and didn't seem to respond to the thermostat. Medical Team personnel were not always there to escort her to meals. They were friendly enough but some inconsistency in service. They did respond overnight when mom had concerns - we were thankful for that.

The facility common areas and grounds are kept well. They empty trash whenever and mop once a week and clean bathroom once per week. Staff is wonderful. My brother doesn't participate is many of the activities. He's not a bingo player. They have family night once a month with a theme and I go with him each time. He likes the food. They have raised his rent 3 times and he has been there a little less than a year. He is content, has made friends so American House was a good choice for him. Quality of care is good. I'm over there every 3 days so I stay on top of things.

The hours you eat. My mom eats at 4 but on weekends 3. A little early. I wish they had residents assigned to help new residents. They say they have an ambassador program but I don't know of anyone who was approached by an ambassador. Overall my mom is very happy. I know she is safe and loves food and happy hour!

I'd say that overall it's a good place. It's clean and feels safe. The staff try to get to know each residents needs and preferences, and Mom has been able to develop trusting relationships with several staff who she feels safe talking to about any concerns. Having said that, there is a fair amount of staff turnover and shuffling around which makes it harder as a family member to develop a consistent contact person to go to with questions or concerns. I have also had to do more follow up than I expected to have to do to make sure things like medications changes have been implemented properly. I would recommend American House to a friend with the caveat that they need to be fairly hands on when it comes to double checking on follow through of staff on specific instructions, requests, etc

I think that the food supervisor could adjust the food usage because sometimes they run out of food. Please make sure the staff does weekly house cleaning consistently. Please make sure that residents concerns are addressed in a timely manner.

What our family likes the most about American House Hendersonville is the friendliness of the staff. We would absolutely recommend the facility is clean and has a nice "feel" as soon as you walk in the door!

Staff is very friendly and in tune with residents. Staffing levels seem a little light sometimes, especially on weekends and holidays.

Everyone there was very nice! Especially [name removed] and [name removed]. I don't know what we would've done without them. She said the best meal she had was the first day she was there. I think they changed chefs or something. She also complained that she had chicken almost every meal.

I would recommend American house

I would recommend the facility. The biggest issue is communications. Communications from management to the family members about changes in management and other things that family members need to know. Communications between the aides, the med tech and other employees whose first language is not English. I sometimes find it difficult to understand what many of the employees are saying. Consequently, my wife, who is in memory care, does not always understand what the aides or other employees are asking her to do because of their accents and their failure to speak slowly and clearly when giving simple commands. This issue often results in agitation, and the failure to achieve the desired result. Unfortunately, it is my understanding that this is a common problem in Southwest Florida. For me, the most important factor is seeing my wife being happy on an everyday basis, which is very difficult because of her degenerative brain disease. However, her day is usually dictated by the experiences she has with the aides who care for her in memory care.

The staff was awesome. They always were smiling and had kind words and were generally concerned about welfare of each and every patient. Unfortunately, mother passed away [date removed] , 21 days short of her 88th birthday. I missed her every day.