American House

Poor medical team service.

Cost almost six thousand a month in memory care. Pillow cases stained with blood sheets torn or very worn edge. Cleaning once a week never done only bathroom cleaned and garbage emptied. Every Sunday night only half a sandwich and a small bowl of soup. Medicine hardly ever given on time. Supervisions hardly mixed with tenants. Short staff most of the time and staff changes all the time they just cannot keep good help. Staff having to work extra shifts all the time but not upper management they never cover. So because of the turn over there is NO training!! Really needs big improvement!

Medical Team is terrible. American House would be better off hiring its own people and not use Medical Team. They're never around, they never answer when you buzz. If you try to call their Corporate office, nothing happens. They truly don't care and that's a shame. My mom is spending a lot of money for their services. My rating for the American House part would be much better if it weren't for Medical Team. They drag this facility down.

I was there for Respid care for my father. The first time we were there was great. 2 months later we came back again for 2 weeks. The first night he was there was scary. I got there at 6am as he needed me to drop off something. He was wet in his bed and needed to be changed. I called for assistance with the call button he received from them. After waiting 20 minutes with nobody coming, I went looking for the staff. I found 4 beepers going off in the nursing station with nobody around. I walked around the facility and finally found somebody. Over the 2 weeks several problems occurred. He was not given 2 of the medicines he was prescribed on the doctors orders. He was also given meds that were not ordered for him. This was very scary as it could have had catastrophic results. The medicine was ordered from Z medical, an in house doctor. The worst part is that doctor did not remember doing this when asked and did not recall why this was ordered. They have been going through major staff changes that has made the care there suffer. I wish it was like the first time we were there.

Dining room is not adequately staffed, as a result long waits for poor service. Activities are not well attended, not of interest to most. Very few outings offered. Not a community environment.

This facility was very nice and very well run when it was Oak Crest. Since American House has taken over the care and staffing (what staffing they have) has gotten horrible. My mother is in what is supposed to be an assisted living, they have been moving Alzheimer patients into her building, and now she has to lock her door to keep these patients out of her room. Some days, she only eats once a day because the food that is prepared is not elderly friendly. Family members have to come daily to make her bed, make sure she has clean towels, toilet paper, empty trash. Many nights she is not getting her medication because the ONLY STAFF person is not in the building. Yes, there is only ONE person assigned to be on staff, and that person is out of the building, so if something should happen, there is no one in the building, and we have watched this person leave the building and not come back for 30-60 minutes. The other day while I was visiting, a resident in another room pulled the call cord.....the annoying buzzer went off for over an hour. My mother said that sometimes she hears that noise all night long. Very disappointed with American House!!

My father was in the memory unit at Elmcroft for 6 months. I would have moved him sooner had he not been in the nursing home or hospital 4 times during this stay. It took a while of being there to witness the negligence in care. There are long periods of time where there are no techs in the main living areas and the residents are on their own. The family members of residents end up watching after the residents to insure no one gets hurt. I was once handed a towel to clean up where water was spilled by a resident when I reported it - the techs and staff were in the hallway talking and laughing at the time and ALL the residents in the unit were left unattended. I moved my dad as soon as I could. They dropped him once because one person tried to move him instead of the 2 that were required. He fell and broke a hip TWICE while under their care. I was promised change but that never happened. Be careful putting your loved one in this place. And yes, I was there every day. At the end of his stay I had to pay for sitters to make sure he was taken care of until I could get him moved. I would not recommend this place for anyone loved ones.

My loved one has been at this American House for 2-1/2 years. Since first moving in the level of care needed has increased for my mom. I do not see the level of care and compassion among the employees as was evident when she first moved in. There is, for the most part, a revolving door for staff. The staff from housekeeping to the kitchen to the medical team are unfriendly at best, and grumpy. I'm pretty sure my mom doesn't get all the care we are paying for. Except for administering drugs, she doesn't get the escort service to meals that we are paying for, nor does she get the service of bathroom help that we are paying for. When I'm there I have never seen the escort service help her to meals or the bathroom. Laundry isn't always done on the scheduled day. There used to be scheduled entertainment at least weekly. Now, rarely. Workers are punching a time clock for a pay check, and the residents are mostly sad and unhappy. This place needs a complete overhaul from cleaning to services offered to the food served, and mostly, the attitude of the employees. There are a few who are kind and friendly, but that should be the rule rather than the exception. For $4000 + a month, I'm very disappointed.

We were really not happy with this facility for my Mother who was in very poor health. It might work for someone who can get around by themselves without a wheelchair or assistance but still the three floors and one small elevator are a problem. Many of the seniors are so bored they just go up and down in the elevator all day! My biggest complaint though was the medical staff, they are totally incompetant when in comes to medical care. If your parent has any special needs like oxygen, regular bood sugar checks or blood pressure checks this is NOT the facility for you!

Pros: Kind/nice, Nurses are kina and understanding. 80% happy. Doesn't want to move out. Cons: All parties with alcohol, no puzzle with me. When husband when he was there no interaction with residues will say they'll do something but not following thurs especially directors.

Looked for months for a memory unit for my mom. Finally decided on American House in west Knoxville. My mom was accessed and and she was going to move in [date removed]. 3 weeks before moving she got sick and declined while in rehab. We had to pay the community fee which was [removed]. So today we went to get the money back since they accessed her again and denied her. They refused to give the money back. So my 84 yr old mother is out that money. We did find her a place where I hope she will be comfortable in her last days. The people are nice ,but please dont give them money before you are in there. It was very wrong what they did. We got the room cheaper because it needed work and we took it without them fixing it. Now ,of Course ,they say the money was to fix the room. Thats a lie! I will say a lady named [name removed] was very kind. Thats the only nice thing I can say.

If families are looking for a friendly environment, American House meets that requirement. Other than that, I would not recommend the American House to anyone seeking senior living. To be specific, they need to set higher standards for their employees regarding training and professionalism. They need to have a major overhaul in their menu and how the food is prepared and served. Lastly, the memory care environment did nothing to bring quality or dignity of life to the residents. My mother deteriorated so much faster once she was moved to memory care.

Staff goes through residents belongings they hide out in residents rooms on their phones and on weekends you won’t find any staff I was a visitor and helped a resident to their room because they were no where to be found we believe the two females left the building for at least an hour.And this kind of stuff happens every weekend I have found staff dancing in the back office this place has gone way down hill since 2020 about the time when Covid was happening they got new staff that are extremely unprofessional and are only there for a paycheck.I sure hope they clean house with this staff it’s more like a party on the weekends than a job and I can point out each one

My friend lived there for four years and when I visited her all she could say is how bad she was treated by the directors and a few care staff. Once she was moved up on memory care she died four days later because of the lack of care. She paid over $[removed] a month and the facility did not even send her flowers when she died. Same directors have returned and a few employees that pass around with them. Don’t expect things to get better. The ratings on here are over-exaggerated.

If the receptionist is any indication of the type of service offered at American House Hampton Village recommend finding another assistance living location. [name removed] was rude, lied and hung-up on the phone for no apparent reason, twice.

1s on all areas. I was in 7 nursing homes and 3 hospitals. This is the WORST place I have been. Down right scary. Staff member came in and told me to leave, it wasn't safe. we had to hire 2 c&ns from Resthaven. Food terrible, untrained people. they get poor pay and are overworked. No activities on tour. I wouldn't put my worst enemy there!

This is not the place for patients with FTD. After period of two months. My relative was not allowed to reside at American House West. They were not equipped to meet his needs.

I just want people to know that if a facility is under staff, you're not gonna get the care that you want or need. At the time American house was very understaffed when my mother was there. I had to be the one cleaning the floors, dusting cleaning the bathroom and taking care of my mother. We had a very horrible experience there.

My mom was at American house , I wouldn't recommend the one in Taylor !! Care was not what You pay for , food was terrible !! My mom is now in nursing home , better there ..

They would forget to bring mom meals. Residents would wait hours for employees to show up and assist them. Honestly they really need to get Advisacare out of there.