American House

Everything is good, except the food. There are a lot of complaints about food right now. My mother says the food definitely has gone downhill in the month she has been there, and a lot of the residents are complaining. The vegetables are not soft enough, the meat is dry, and that can make it hard to chew. For everything else I have been extremely pleased, I have been extremely pleased from day one. It's very clean, and the staff is friendly. They are pretty attentive and responsive. The entertainment is fabulous. I got a letter that they got a new cook, and that is when things went down, but now I've heard that the new cook is gone, maybe now it will get better. At first the portions were huge, and that was the only problem. Now they will come and sit down to eat, and it will take forty five minutes before the food comes. We chose them because, my mom liked the spiritual environment they had there.

Most of the staff has good longevity and generally speak to the residents by name. There are a number of men and a weekly veterans meeting. Many of the residents have been there a number of years and most are friendly and genuinely concerned about each other. Right now the weakest link may be food service. They are aware of this and I am told are attempting to correct it.

Overall they are doing a pretty good job. There have been some minimal minor complaints about the food. I would like to see them give the tenants a little more of a voice with changes and renovations. I really liked the location, that was probably the biggest deciding factor for me.

Rooms were too small for my husbands wheelchair.

Nice but was not the proper fit.

I liked the way the staff interacted more with the residents, and the employees all wore smiles. The natural light and the courtyard make the place look bright and welcoming. I liked that everything was clean and that even the smallest studio was cute. I thought the activities were definitely geared toward an older crowd. "Cokes & Jokes", watching "The Andy Griffith Show." There isn't a book club, and that was high on our list, some more intellectually stimulating activities. There was also not an activity room or gym. I just didn't feel it was a good fit for my loved ones personality.

(+) Clean, friendly, at least 6 daily activities. Seems like you can personalize care plans for individual needs. (-) no Medicaid rooms; MC wing seems lower functioning * 'The Best Friend Approach' philosophy

The hallways seemed narrow. I was impressed by the staff and residents who were all very friendly. I just don't see it as a place for mom.

Very nice facility. Once prices added on for assistance, made it unaffordable for my mom.

The community could have been cleaner. The staff and the activities were the best features. The staff was really okay. It was a pretty average value for the money. The care services were also pretty average.

Was a good fit would consider . Pepe would have therun of the home . Which would make mom happy

We just had a short respite stay. The food was good, she liked food. They had pods, and the food was prepared in the pod and so it was fresh. They were very kind and helpful. They did a good job getting back to us. They only would admit on Tuesdays, and we had to wait for their day to do the admit. Overall it was very nice and very clean, and I liked that it wasn't one big building it was smaller buildings, so it was more homey feeling. The staff was more familiar with the residents that way.

So far things have gone very well with Park Place. It's a very nice looking community, and they keep everything looking clean and well kept. It's got a nice feel to it, not institutional like some senior communities we toured. The services and care they provide all looked nice, and the food always look decent.

The rooms here were really nice, and it was clean and well maintained. This just wasn't a good fit for our needs in the end. The attendant care could be improved. I think it was a little of both training and staffing, some better training and a few more staff would have been nice.

Most of the staff, especially those who deal directly with the residents, are friendly and appear to enjoy their jobs and the residents. I like the physical environment as well as the variety and number of common or community rooms. The food is good. I think it takes too long to serve residents at meals and would like to see more staff involved in that process so residents did not sit so long waiting A separate kitchen staff would be ideal for this process, rather than using the universal staffing method employed. For the most part, I think the services, the activities, and the staff are great! It is overall a pleasant and caring environment.

In general everything has been very good and helpful. I think the systems are such that may cause an over-reaction. They have certain protocols that call for going to the hospital even when unnecessary. We chose them because they had a generally, less clinical environment. It's also smaller and easier to navigate than some of the ones we saw.

I'm very satisfied with what they provide at American House. Is a nice looking community, and always looks very well kept and clean. The staff are all very friendly and personable, and do a great job keeping everyone comfortable and entertained. It's a very nice place overall!

Spoke with Rebecca, who was very nice. Much prefer an all inclusive rate instead of a point system. It took a full day to hear back from her on the rate, and by that time we had decided on Wellspring.

The staff here are very friendly and helpful, and they keep the facility itself looking well kept and clean. They were very helpful during the move-in process, and made sure things moved along smoothly. We had a large list of places we were scheduled to look at, but once we saw American House Troy we didn't feel the need to look any farther, we just knew it would be a great fit for our loved one. One area they could improve, and this was true of the other American House we saw as well, is the food. It's not bad, but it just isn't very impressive.

Elmcroft of Shallowford has a staff that have always been helpful to my mom in her transition to assisted living. There is always someone there I can talk to about my mom and how she is doing.