Allegro Management Company

Harbor Chase is a disappointment due to patients are not being cleaned, missing clothing and patients beds aren't made daily nor are linen being cleaned just to name a few downsides!

There were issues with the care staff that were never resolved. It was primarily around medicine distribution and establishing a routine around basic care. I admit part of the problem was due to staff shortage, which is understandable. We were especially impressed with how the administration and staff helped us through mom's final days. My sister or I were there around the clock, but they helped us with everything we asked for, and they were so sweet and caring.

Overall the community is nice, clean, and has very nice staff. The concern is to do with procedures in the dining room such as; delivering food in a timely manner, the choices available to the residents even in their rooms, and making special requests be available to the residents. The food is very good though. The staff communication has been good when the family has questions or concerns. We are still waiting to see how the dining experience works out over the next few weeks.

We chose Anthology of Grayslake because of the closeness to my house and we also liked the way it looked and felt when you walked in. The people are all very friendly and it really is a nice place to be. The staff and residents are super inclusive and they make you feel very welcome. We have come to know a lot of the residents here. I would recommend Anthology of Grayslake to others looking.

This facility is very good. I really like the Physical Therapy group. I have had problems with upper management returning my calls. I've had a few issues to discuss (with financial/paperwork) and can't seem to get a call back. However, the care staff is great. Housekeeping does a very good job and seems to be always cleaning. Walking into this facility, it always looks and smells fresh and clean. The food is good, both quality and variety. I have recommended this facility to family and friends and will continue to do so!

I would consider Allegro for any loved one again. The staff all seem to care for the residents. They have been quick to respond to any of the family's questions about our loved one. The staff are quick to get my loved one on the phone to speak to family. The meals are good and there are three meals a day provided.

This is one of the better communities you could choose from your loved one. The friendliness, care, and helpfulness of the staff stand out to me. The staff communication with the family is pretty good. There are times that you may not know who to reach out to; however, the director helps in getting you to the right person. There are three meals a day served to the residents, and there are choices to choose from. If the resident comes in late the kitchen will still serve the food and they seem to be flexible for the residents.

I toured this community and it was very nice. It's a small and intimate place. Definitely a more personal atmosphere.

This facility is a great place, it really is. It's very friendly and homey. The staff is pretty good. The food is good quality and they have a good selection. Communication with the family is great. I would recommend them to friends and family.

When we first got there it was great. And then they went through some administration issues (corporate taking over billing, chef changes etc.) although I think they did the best they could throughout. It was a very nice atmosphere overall. And the care was pretty good.

They do a really good job especially with what they have to work with. The staff are very responsive whenever we have a question or a concern, they have been great with communication and make a real effort. They could do a better job of cleaning in his bathroom. They also could use more vegetables on their menu. I would absolutely recommend Stuart Lodge Living to others looking

Outstanding and caring.

This was a good community. This was not in an ideal location for our loved one.

We chose Allegro because I really liked the amount of space provided on the memory care floor. There is a lot of room for residents to walk around and the activity and dining room are nice and spacious. The rooms are beautiful as well. I also liked their pricing structure, there are no add on costs and everything is included in the monthly rent. They are having problems with getting employees just like everyone else is, but I did have a problem with them not changing my loved ones sheets on a regular basis. This is something I addressed with them and it has been fine since then, I think that it was due to not having enough staff. Overall I would absolutely recommend them to others.

Good community, just didn't feel like the right fit for my loved one.

I toured this community and really liked the setup as it was very modern. They had nice meal options that were similar to a college or university dining system. I thought it was great that they had a bar, for those who want to socialize. I also thought it was nice that they protected their memory care unit by keeping it separate. We did not choose this community because the rooms did not seem specifically designed for handicapped individuals. There were no huge complaints, it just did not fit my loved ones needs.

We chose Allegro because they had respite care available at that time. They do have aw lot activities for residents to do which is nice since my parents are so active. We would recommend them to others looking.

The community felt old during the tour.

They're very friendly and work with the people to integrate them into the community around them. The apartments are very nice - I wouldn't mind living in once myself. And my loved ones enjoy the food as well.

This is a very nice community, but there has a recent change of upper management. I believe staffing is a challenge in the industry. There are times that things seem to be off of schedule, but feel this is probably normal.