12 Oaks Senior Living

I am not impressed and actually very upset with how things went at this community. My mom wanted to try out this property before she had made the final decision to move in for a seven day test trial it was going to cost us over eight hundred dollars. Well after the first night there she had decided it was not for her and she would not be moving in at all. The staff would not refund her any of the money when she spent only twenty four hours in there. I think that is absolutely sneaky and not right. I would never recommend this place to anyone.

This community was the best until new management arrived on the scene. Previously, the employees were extremely caring and competent, but new management is either running them off or firing them. The excellent executive director left August, 2015. Now the activities director, the RN, the cook, the medication aide, and many caring employees are either gone or will be soon. MANAGEMENT IS RUINING THIS COMMUNITY!

My Mom was only here for 1 week and 1 day and we moved her. The staff did not provide for my Mom's needs. They treated her no different than someone who could provide for themselves. They did not assist her with feeding or going to the bathroom. The weekend crew was excellent, but during the week, my Mom did not get proper care. She had a bath the second day she was there, and did not have a bath again until a week later. Not a place for someone who cannot do for themself.

I didn't like how they treated my mother in this place. The staff in the evening is very lazy and the management needs improvement starting with the head. Never trusting this place again.

We toured this facility recently (it was known as Emeritus at Clear Lake at that point) and it was absolutely awful. The memory care area was downright frightening. It was dirty, not very full, and many of the doors to the empty rooms were just standing open, and you could see that blinds were all twisted and torn up. When we visited most of the residents were just parked in front of the TV, and they all looked disheveled and in need of bathing. I would not recommend this place to anyone, based on what I saw.

I would not recommend this place to anyone, we had a terrible experience here. My loved one ended up getting very sick here and we decided not to bring her back. There were numerous issues here that indicated to me that it was not somewhere she would be cared for properly. More than once when I came to visit she had not been cleaned up after having an accident. There was also an issue with gnats in the dining room.

My first intial tour was amazing however, when I came to tour the facility on a Saturday it was terrible. I noticed they were understaffed . It was an extremely chaotic environment. There were no activities going on and the place smelled of urine. The workers were pushing 2 wheelchairs at once and I can't imagine how there backs felt. I believe I came at lunch time because the residents were in the dining rooms. The ladies in the back dining room were moving from person to person feeding them. They would give one resident a spoon of food and then move to the next. I would not dare place my mother here

My grandparents moved into Gramercy at the beginning of the year and we have already moved them to a new place. My grandfather's call button was broken for weeks and they could never get anything right with y grandmas care. The employees are rude for the most part. We should have not focused so much on cost . It seems like in assisted-living you really do get what you pay for.

My discuss with this place is out the roof right now !! I have a family member who has lived at Santa Fe for several years now and this place keeps going down hill !! The food is Terrible The nursing care is non existing at best !! This place was wonderful when they had [Name removed] as the administrator, and [Name removed] as the Nurse !!! [Name removed] stayed on top of all aspects of the operation but especially CARE of the residents !!! The cost of such poor service is robbery !!!

The building is old and falling apart. They never have enough staff to take care of the residents. The aides are over worked and under payed. They expect their aides to take care of the residents, do laundry, housekeeping, dishes. Is ridiculous. The Enlivant wich is the company that owns the place, only cares about how much money they can make. The place is loud, dingy and dirty. Better off just going somewhere else, don’t waste your money.

Please don't send your loved one here. It looks lovely during the daytime but the staff that is taking care of your loved one is not properly trained, and the facility is understaffed. Apparently the only thing management is concerned about is the bottom dollar. My mother died from an incident that occurred in this facility less than 48 hours of being admitted into this facility. She was not given her anxiety meds and they did not keep a close eye on her as they should with all new patients. What happened to my mother in this facility is unforgivable. Her last day on earth was a living hell and she didn't deserve what happened to her in this facility. Please look elsewhere, this place isn't cheap and you can find better.

If you are looking for a retirement home, please don’t choose Lucas Place it’s more like a nursing home/ crazy house!

The majority of my rating is toward the Director, most of the problems stem from her and her management style. In general, most of the caregivers were friendly and cared for my mother; however, with constant turnover and staff shortages, I began to fear for mother's safety and well-being. Two caregivers on the floor for 30+ residents is NOT adequate! We dealt with several med cart errors that we know about. In an environment where transparency is crucial, the Director did not like the staff talking to family, which made one wonder what she was trying to hide. I sent my concerns regarding the Director to her boss and up the next management level only to be ignored for months and when I finally got a response, it was basically a "the Director is doing her job and we don't care" response. Apparently the bottom line is more important than resident care for Enlivant or at least for this facility. My mother lived here for 1 1/2 years. About six months in this director was hired and thus began a downward spiral. The website says: "a full-time registered nurse is available 24 hours a day to provide clinical oversight and coordination of care"; PLEASE note that this is a regional nurse, NOT on site, who may or may not answer her phone when needed. The maintenance man left and it took 9 months to hire a new one. The Head Chef was fired 2 months ago and to my knowledge, there is not currently a Head Chef. There was never a staff member available (due to staff shortages) to drive the wheelchair van if needed for a doctor appointment. Housekeeping was virtually nonexistent although the bathroom appeared to be cleaned somewhat regularly. There was no weekly housekeeping as the contract stated and my mother's room was filthy and the carpet stained when we recently moved her from the facility.

The majority of my rating is toward the [removed], most of the problems stem from her and her management style. In general, most of the caregivers were friendly and cared for my mother; however, with constant turnover and staff shortages, I began to fear for mother's safety and well-being. Two caregivers on the floor for 30+ residents is NOT adequate! We dealt with several med cart errors that we know about. In an environment where transparency is crucial, the Director did not like the staff talking to family, which made one wonder what she was trying to hide. I sent my concerns regarding the Director to her boss and up the next management level only to be ignored for months and when I finally got a response, it was basically a "the Director is doing her job and we don't care" response. Apparently the bottom line is more important than resident care for Enlivant or at least for this facility. My mother lived here for 1 1/2 years. About six months in this director was hired and thus began a downward spiral. The website says: "a full-time registered nurse is available 24 hours a day to provide clinical oversight and coordination of care"; PLEASE note that this is a regional nurse, NOT on site, who may or may not answer her phone when needed. The maintenance man left and it took 9 months to hire a new one. The Head Chef was fired 2 months ago and to my knowledge, there is not currently a Head Chef. There was never a staff member available (due to staff shortages) to drive the wheelchair van if needed for a doctor appointment. Housekeeping was virtually nonexistent although the bathroom appeared to be cleaned somewhat regularly. There was no weekly housekeeping as the contract stated and my mother's room was filthy and the carpet stained when we recently moved her from the facility.

My mom has only been there 9 days and so far very dissatisfied. Activity calendar is still on October and was told waiting on new ones. I was told I have to collect the UTI sample. I see aids, house keeping and Activity Director cooking and serving food. Now I am told I can't have code to get in and out of door. My mom is paying good money and her daughter can't have access to door code. So I have to wait for someone to open door and let me out. That is not right. I never know who to ask for what. I ask for cup for UTI and one couldn't be found. I have ordered Physical and Occupational therapy and heard nothing. Seems very poor managed and understaffed. My mom has been moved from Florida to Texas and all this is a major transition for her as she has Dementia. I don't feel like aids are spending time with her and trying to help her or be understanding, except one or two. I feel like staff should be more caring and she complains that they are ruff with her. I can't be there 24 hours a day, but my mom is not happy.

I toured this facility on a Saturday and was taken back by the caregiver. She was loud and had not been relieved, she told me she had already been there 14 hours. She gave me a tour of both sides of the facility, memory care and assisted living...both had residence not dressed (and it was after noon) and no activities were going on. Just didn't get a good feeling as my father still have the ability to socialize.

Wren House in Cleburne was the worse place we ever placed our mother into out of 5 over a span of 8 years before she needed nursing home. Only kept her there 6 months when we had to find something better. Staff is not professional. They broke Hepa law by telling health issues to someone not on our list, in fact he was listed as one to NOT give information to. Meals were not good and very few activities.

Its poor management. It seem like they are there to get a check. They cover alot of things up that happens to the residents. Everytime I come the manager is not there. And when I do see her and I have a compliant its always Im working on it. The residents are awesome and some of the staff but if I were new coming in I would reconsider because they always act like they care until you sign and they get your check. If they had a better person running it then maybe I would feel more secure.

Okay family members here is the real deal. I wouldn't even rate this place 1 star it deserve a NO STARS!!!! My father was only at this facility for 2 weeks. [removed] They charge extra for everything. Anytime your loved one has a meal sent to their room is $5 each meal ex. coffee and banana =$5, Next the medication management or reminder is $11 each time so if your family member requires 8 pills at 8 different times a day that $88 for the day. My family member had a incident and I was not notified of the incident. I was told by the dept head we don't do incident reports etc. At least notified family members that an incident occurred due to the facility is under constructions which is highly unsafe!!! My family member was hospitalized [removed] and after seeking treatment the MD recommended assisted living. Well once my loved one and I contacted the assisted living area this is were the problem ball was dropped. We arrived there at noon and didn't leave until after 6pm and my loved one was not even transitioned into the assisted living due to administration issues, clerical issues, lack of customer services, lack of confidentiality, degrading, lack of genuineness, lack of care!!!! [name removed] the health and wellness director was unprofessional, degraded myself and my loved one, lacked confidentially about my loved one's medical history. She had no moved at a slow pace and was all over the place. She had no clue what she was doing!!!!!!!!!!The error was on Brookdale's end!!!!! My loved one and l just got up and left. Neither did [removed] or [removed] attempted to check on our well being or apologize for the long process which wasn't even complete!!!! I had to find [removed] in order to see what information was lacking. Her response was short and abrupt and ended with "do you have my business card?" I removed my family member on the next day due to know one even bother to check on him/her after returning to this facility. I WILL NEVER RECOMMEND THIS PLACE [removed]

Okay family members here is the real deal. I wouldn't even rate this place 1 star it deserve a NO STARS!!!! My father was only at this facility for 2 weeks. The administrator is money hungry and only after filling rooms/increasing census. The price listed is a lie!!!! They charge extra for everything. Anytime your loved one has a meal sent to their room is $5 each meal ex. coffee and banana =$5, Next the medication management or reminder is $11 each time so if your family member requires 8 pills at 8 different times a day that $88 for the day. My family member had a incident and I was not notified of the incident. I was told by the dept head we don't do incident reports etc. At least notified family members that an incident occurred due to the facility is under constructions which is highly unsafe!!! My family member was hospitalized due to incident that happened on the property and after seeking treatment the MD recommended assisted living. Well once my loved one and I contacted the assisted living area this is were the problem ball was dropped. We arrived there at noon and didn't leave until after 6pm and my loved one was not even transitioned into the assisted living due to administration issues, clerical issues, lack of customer services, lack of confidentiality, degrading, lack of genuineness, lack of care!!!! [Removed] the health and wellness director was unprofessional, degraded myself and my loved one, lacked confidentially about my loved one's medical history. She had no moved at a slow pace and was all over the place. She had no clue what she was doing!!!!!!!!!!The error was on Brookdale's end!!!!! My loved one and l just got up and left. Neither did [Removed] or [Removed] attempted to check on our well being or apologize for the long process which wasn't even complete!!!! I had to find [Removed] in order to see what information was lacking. Her response was short and abrupt and ended with "do you have my business card?" I removed my family member on the next day due to know one even bother to check on him/her after returning to this facility. I WILL NEVER RECOMMEND THIS PLACE UNLESS YOU WANT YOUR LOVED ONE TO BE NEGLECTED AND INJURED!!!!!!!