12 Oaks Senior Living

Overall it has been a very good experience with Brookdale Irving. Very nice place and wonderful staff. My one complaint is that there is some sort of medicine that they have started giving her that they say she needs that seems to me to be very expensive. I am in the process of investigating this.

They were very nice, and did a very good job. They were friendly and attentive, and it was always clean. We were pleased with them. I wish we could have still been there, but my loved ones' condition has advanced.

It has been going very well so far. It's kept very clean and the staff is friendly, they really look out for their residents. We are very happy with them. I don't really have any concerns or complaints at this time.

Lakewell is staffed by hard-working, caring people who ten well to my mother's needs. My only complaint is that the diet is not diabetic or heart disease friendly.

Nice place & the staff seems very involved.Apartments are nice and there seems to be something for everyone.

very nice facility. Clean and many happy residents .

The staff are friendly and caring, the food is good and the place is pretty clean. It's not perfect, but they do a good job of caring for people with memory issues.

I’ve seen the food – my loved one is in memory care and I think the food is sometimes hard for other residents – to cut up. Roasted chicken and beef – these things can be a little tough because they don’t have knives. It would be good if the staff could foresee that food might be difficult.

The only thing that we are not happy with is that the maint. man does not replace the torn screen in the living room in my motherlaws' apt.

We toured here and it was nice, but this was going to be cost prohibitive for us. There wasn't a lot included in the price, there were a lot of add on's or extra fees for all the little extra things we were going to need. We found another place that was more inclusive.

They are very clean and the staff are all very friendly! They could definitely improve on their activities by offering a better variety, and just more activities in general. It's very expensive, but they all are. One thing that was hard was the change in staff when we were going through the admissions process, since no one let us know that was happening. However, their director was very courteous and professional, and really tried to help us through the whole process.

Overall excellent, although they have had some issues with management retention, I do not think it has adversely affected the residents. The facility is capable of serving many more residents than are currently living there, so it remains to be seen if they can maintain service levels at full capacity.

If we needed to move soon we really like the Gramercy Hill location. It had all the care needs we were looking for, and that fact we had freinds that currently live there so it made it more comfortable, and the ammenities they provided were just what we were looking for.

This was a really nice facility. Just what we're looking for. The residents were friendly and engaged. The place was clean and well organized. The staff interacted well wtih the residents.

It's older, I think that the people like it who live there, but it is not as spiffy or as clean. Not as well tended. It was very affordable at $900, and that included food. What she didn't like the most though was that that price was for a room with a roommate, and she lived with the reality that they could put someone in her room tomorrow, although she never actually had a roommate. Unless they are full, though, I don't think that they ever put people together. All the other people were alone even though they were in what constituted a double room. It was very nice, the guy who runs it was just a nice man. The food was good, we ate several times with my mother. Very nice helpful people who worked in the dining room! It is just not as neat.

There's a couple things that I have had questions about that I haven't gotten a chance to speak with them about. When they were talking to my dad about moving in I know they said they did housework for him and I'm pretty sure that included dishes but no one had been doing that part. I have to check on that. Everything else is good. He loves the food, they seem to be real nice to him, and the living quarters are very nice. There are beautiful trees and everything. Other than the dishes thing everything is good. And that may not be their fault. Sometimes he gets confused so that's why I have to talk to them about it. I like it so far. It was the only one that was in his price range in the area. Everything else was either too high or didn't have the amenities we wanted like the meals and handicapped restrooms and all that.

We didn't like it at all. I went there with my step son and there was just kind of a feel about it when we walked in. It's a little bit darker, a little bit older and where they had the memory care patients it was darker back there. They did have a lot of activities and they were real nice, the set up was nice. It jsut didn't feel right for her at this point because she loves the outdoors and we were looking for something that was brighter so she could see outside. We are going to have to consider the Emeritus facility though because she is going to be running out of money and I know they work with the Star plus program.

The welcome/adminstration team at Arbrook is top notch. They are extremely personable and want to do everything in their power to give you the best options for your loved one. The initial tour was not just a look at the facility, but a real chance to visit with other residence and get a true feeling of what it is like to be part of their family. The team did an excellent job of making my mother-in-law feel loved and at home from day one. I can't express enough how hard all of the Arbrook staff members work to make it a great place to live. As i heard on the first phone interview, the only thing they ever want to be accussed of is "Loving their residence too much". I honestly belief they feel this and work very hard to ensure the residence do feel like family and very much loved.

That's nice but it's just a lot more expensive. But they also have higher levels of care. All those places are so expensive. It was nice and clean. We all need to start saving our pennies for when we need one of these places.

Even though my mtoher doens't participate in a lot of activities they do have a lot and I'm trying to get her to particiapte. It's an independent living so they expect people to do things on her own and participate but there are other poeple who live there who try to get her involved. She doesn't get out of her room as much as she should but when I'm with her she does get out and seems to talk to people. She's good, she likes it, but for her it was such a big change from moving from her house, coming to Texas and moving in here but it's good so far. We chose it for the location, it was within her price range and also because of the cleanliness. They've been good with maintenence and the other things we've had to call them about with things we were trying to do in her apartment.