Willow Ridge Senior Living, LLC

My mother and mother-in-law have been residents for several years now. The staff people are wonderful and long term, and the housekeeping is excellent. The food is so-so, and the ability to self use laundry services are limited. Many activities and opportunities for residents to attend events and shop externally. Limited car service (within 5 miles) for doctor visits with appointments. Electric and heating/cooling costs included in rent. The only complaint we have, as previously stated, is the increase in rental payments each year, averaging between 5-7 % per year, which is significant when the rent exceeds $ 4000 per month. Scuttlebutt within the residence is that there is a wide disparity in costs between residents. Eventually, these increases will likely force both my mom and mother-in-law to different accommodations.

It has been over a month since my mom has moved in and so far she is getting better. The care is good here and now she is able to get up and down from her wheelchair, even push herself around in her wheelchair. It was a little tough in the beginning to get comfortable again but the staff helped her get comfortable. The staff are responsive every time I ask.

My mom is adjusting well to Atria. She has been attending a variety of activities and enjoys the dining experience. The staff is awesome and very attentive. We just lost my dad my mom needed to be around people in a new environment. She was very hesitant to leave her home in a senior community, but I explained that her needs changed and begged her to try it. She loves it now, and I am so glad she is there. My only negative comment is the smell of the carpets in the hallways and the stairwells. I wish the flooring was washable and easier for them to clean. I know wood floors are expensive, but it would be a big improvement that would not harbor germs and odors.

My loved one has only been here a short time, but so far our experience with Brookdale Brighton has been a positive one. The facility is clean and well kept, the staff seems friendly, and they've got a good variety of activities. It seems to be a nice place, overall.

Things are going okay at Atria Penfield. So far, I do not have any problems or complaints with the facility or the staff. I have had a pretty good experience with the place so far.

Life changing

We just had to take my mom out of the Atria /south Setauket because basically she got kicked out because they could not take care of all of her needs, so that was a little bit disappointing for the family.

I am really pleased with Brookdale Brighton. It is a very clean facility. In fact they were cleaning the carpets and upholstery when I was visiting recently. She is getting a really good value right now by signing by July 31st. There are a lot activities there. Unfortunately she does not really participate in them. Everything was a positive experience here. When she has any type of problem it gets resolved very quickly. The staff are wonderful. They are always willing, able, and happy to see you.

Overall we're pleased with how things have gone with Brookdale Brighton. They keep the place looking clean and well kept at all times, and the people here are very friendly. My loved one has said they also do a great job with the food, which is nice to hear! Really the only thing I'd like to see them improve on is to be slightly more cooperative and coordinated with their in-house care service, otherwise I've got no complaints!

I am happy with them. There are a couple of things I am not real happy about. The staff is great, but they could do more in terms of activities. Most of it is boring, they do the same things all the time. The one thing that really bothers me is that they don't have walk in showers, I think any place that has a population that is mostly over eighty should have walk in showers. They charge a non refundable 2000 community fee. They were able to work with me to make this a more affordable choice.

I am very pleased with the decision to have my father move into Atria. The food is very good and the workers are very helpful. I think my father is happy there.

We really loved the place a lot in general. Our only issue was that towards the end my father fell out of his bed and had to be taken to the hospital. After taken there we went back a short while later to his room to gather his belongings and found that [removed]. The room had been cleaned and there were people coming in and out of there, and someone in the process took the [removed] and walked away with it. That was disappointing and I think they could have handled the situation better when we raised it to their attention. Other than that it is a very nice place. The home is beautiful.

We recently moved my mother-in-law to her new "apartment". Everyone there was very welcoming. The management team matched her up with another woman that recently moved there and they have become good friends. There was only 1 concern that we had with Crimson Ridge....it was a challenge to straighten out her meds and to make sure we had ample time to order her OTC items Once this was taken care of, it has been smooth sailing and Mom has adjusted nicely.

Mom has lived here for about 4 years. The place is nice, the people are great. Everyone is friendly and helpful. The problem is the cost. They have raised the room cost 30 percent in the last 3 years. The room cost has risen over $1000 per month !! They have made it unaffordable to live here, and honestly the room, care and amenities are not a $1000 a month better than 3 years ago. We're now looking at other options and facilities.

There wasn't anything I really didn't like about it. We were very happy. We really liked the friendliness, the attention she got, the place was very, very clean. The aides were great, the nurses were great. My mother was not there for very long and did not participate in activities. It was very easy to my house and very easy to get to. There really wasn't anything they could improve on.

Check it out. It’s a pretty great myself. I don’t have any trouble finding parking at this community. I have noticed my loved one might have some of someone else’s and I just needed to let them know about. They seem to be on top of things.

My dad just moved in to the independent living section of Atria South Setauket. Megan and Jennifer and all the staff we interacted with while making our selection were very friendly and understanding about the needs of seniors who want to maintain their independence. The staff is long term which says alot about the community as a whole. The food is very good and plentiful. The only thing my dad had to say of a 'negative' nature was that he wished there weren't so many old people. He is young at heart and very inquisitive, curious and busy. thanks for all your help Atria South Setauket

My loved one stayed here for a couple weeks, and there were things we were happy with, and things we weren't. On one hand, my loved one looked like she hadn't had proper hygiene care, but on the other hand, she didn't have any bed sores or anything. They called me while I was gone, and touched base with me. They offered activities and had a lot of things going on. There were a couple issues. For one, they charge you for the day they arrive AND the day they leave. So, even if they are only there for a couple hours the last day, you still have to pay the whole day's fees. Also, some belongings were lost during her stay... which didn't feel too good. However, we liked how homey it felt. My loved one seemed to be very comfortable there. There were some things that irritated her, but she seemed to be well cared for and we were pleased. I would consider having her stay there again if I needed it.

My mother has not yet moved in, but we expect that to happen next Tuesday, April 8. I am very optimistic because it is a somewhat small facility that will not be overly confusing to someone in an already confused state. The staff there has been very accommodating to our needs and I expect that to continue. I like the homey atmosphere compared to other facilities that seemed large and overwhelming. I am basing my review on many visits to the facility and what I've seen when there.

Average age 84. High percentage of males (34%). Some rooms with shower, some without. A LA carte services. Not equipped for patients who wander, cannot feed themselves or become combative. Average rate increase is 2.5% Pros: catholic church across the street, man cave with record player pool table and darts