Willamette Falls ACH

Willamette falls drive was the best facility I've ever been in. The staff was excellent and I never saw anything that wasn't clean and sanitary. [name removed] was extremely helpful and caring and always kept us apprised of what was happening or needed to happen in caring for my sister. This care home would get a 5 across the board. The owner and staff at Willamette Falls Care have the philosophy that their patrons are family and they treat them as such. Awesome home for the care my sister needed.

The care at Willamette Foster Care has been outstanding. The house is beautiful, the staff are kind and knowledgeable, and the owner is very involved in all aspects of care for my sister. It has truly taken a load off her son and me in wondering how the care is and the attention paid. I'm so glad we were able to move her there. I've never been in a facility that is so clean and homey. My sister is very happy there.

We didn't see the day shift staff very much but the night shift staff was amazing! [name removed] and [name removed] were so caring and supported us through the whole experience. I work nights and they would reach out to me to let me know how my father in law was doing. Taylor was so understanding of our situation and everyone was a great team and it showed. The place was warm and welcoming and the residents looked out for each other. I would highly recommend them to anyone.

You are the last we had a sing-along yesterday and singing the old Christmas songs that everybody knows was really neat and then doing games and bingo and and we had Thanksgiving dinner together and it was so neat to see everybody enjoying their day and enjoying the fellowship of just being together

I am a Senior placement advisor in the Salem area and have had Great Experiences on every Visit with clients. The staff is very kind and interactive with residents making it feel very comfortable and home like.

When we first moved our loved one into this community it was not what it was represented as - the management was all over the place and the nurse was negligent and our loved one is on hospice right now. However we have worked with the upper management and they have completely turned it around 180 degrees. This is absolutely the best place for our loved one right now. The care staff, the executive director and administrative team are all working together to better the quality of care given to the residents. The executive director [name removed] is a fabulous person and just fantastic to work with and extremely caring.

Our family would like to thank you for the very good care you gave to our dad while he was recuperating from his hip replacement surgery... You were very caring to our dad and nice to our family as well. Thank you again for all you did! We would highly recommend Willamette Falls Adult Care Home!

Repair to the heating system very slow. Lack of air conditioning in the summer. No heat in my husbands wing in the fall. Ham sandwiches and hot Dogs served for meals. Big problem with medication A few weeks before adding the prescription to my husbands med list prescription added by the ED department of the hospital. Therefore sending him back to the ED. I can't understand their process.

I wish this would let me post pictures of the filth we found our dad in when we went to see him. 90% of employees were fill ins from temp agency. Dads new bottom dentures were lost 2x, he died while we were there without them being found, and they weren’t paid for yet. The Director blamed resident “Secret Shopper” for dads jeans, pajama bottoms, belts, underwear, socks, new pillows and 2 pair of slippers that were constantly being taken or not separated on laundry day. She was told they weren’t responsible for lost personal items. His wife found him naked from waist down with dried feces on his butt after dad had fell the night before. It took a scraper to scrap up the 2.5 week old dried Ensure from his bedside floor. Dad had spilled that before his last fall and hospital visit. Staff told us they were told keep their mouths shut and do their job. Director lied to my face about dads missing blanket. It was later found. Dad didn’t want to die there, unfortunately he did.

My loved one lived at Iuditas and we had a difficult time getting the care plan updated on a regular basis or even followed. Night staff would sleep. Changes in medications were not tracked or communicated and it was all one big mess. Management was a nightmare to deal with when there was any. I moved my loved one out. The care staff were friendly and tried - but lacked knowledge and oversight.

I’ve had my parent in this facility since it opened and I cant express what a mess this place is. They have gone through 7 executive directors and interim directors in a year and half, with their last one quitting without notice. They have no activities! Ive seen a woman color. I’ve seen the Maintenance man work as a caregiver and a cook, changing briefs, and giving showers and cooking in the kitchen more than the cook. They’ve had 3 management companies come in to try and fix things. I was told their nurse that had been there since it opened finally resigned because of the upper management issues and I never see a nurse on site anymore which is concerning because the staff does not always seem knowledgeable. The maintenance man left a few months ago and who could blame him! Residents miss Dr appointments a lot saying they forgot to set up a ride. Ive seen enough now and I will be looking elsewhere to put my parent and if you are considering this place DON’T. There are better places