WellQuest Living

I recommend place for Mom they were very helpful experienced and really helped me through the process I suggest anyone go to place for Mom and they constantly check on you make sure everything is good I recommend it highly excellent place

Pasadena Highlands has been a good place for my mom. The good: Clean, well appointed. The residents all seem to be happy and can be found engaging with each other and the staff. Food quality is good. So many activities. My mom does not need much attention, but from what I see, the ones that do, get it. Friendly staff. Responsive to my needs. The not so good: They seem to be understaffed. I think that is an issue across the entire industry. The intake/move-in process was a little disjointed and cumbersome. The building layout isn't the best, everything is on different floors and everybody needs to use the elevators to get anywhere. They take forever! Nothing they can really do about that. My mom has been there for 3 months. She has made friends, and after some time has started to participate in all the activities they offer. It's nice to call her and she says she has to go because she is going to see a movie.

It's really hard to communicate with the staff concerning issues with my father. They are very slow to email you back concerning situations but quick to email you if more money is needed they charge for a lot of things that should be discussed with families. however, overall it has been a good experience with the help of other services like hospice care management and a caregiver. Without those services, I don't think my dad would drive

After several months of visiting 55+ communities I chose Pasadena Highlands. I am comfortably settled in my apartment and have made some wonderful friends. I can’t believe I lived alone for so long when this was available. Pasadena Highlands is home now and I could not be happier.

I did find it was the least efficient during transition of ownership and she had passed b4 Grove took over. She broke her hip from a fall in the night to the bathroom alone. She had Dementia, so should not have been going to bathroom alone. So, I question the rounds of how often patients were being checked for safety and needs in the night.

She is at Carmel Village in Fountain Valley and loves it. Great overall feeling. They clean her room every week . The common area always nice. Mom loves the staff team. They get her to her appointments... And taken her to ER when needed. Mom has limited taste and a vegetarian. Unfortunately she cannot participate in the activities at this time

Clean facilities, great social activities, food seemed good! My Dad really liked his apartment ! Caregivers are awesome, but in my opinion may be overworked. I think my Dad just needed a little bit more attention/care but not necessarily memory care. He had a series of falls which led to his moving to another facility better suited to his needs. Overall, great place for more independent seniors.

Carmel Village is a good value for the quality of care being received by my mother. You could get better, but the cost would be much higher. We would recommend this community to other families, in my opinion they have been good overall.

The caregivers my mother had were [name removed], [name removed] and [name removed], they were phenomenal! Particularly [name removed]...she introduced mom to other residents, arranged for "play dates", where she could socialize on a one on one basis. Then there was [name removed], she was my mother's med-tech. She was so observant. Unfortunately, she left.

Villa Capri is a very nice facility. We feel that my loved one is receiving good care there. They have not been good at helping us navigate his emotional response to being there, such as how to answer his questions about why he is there and when can he go home. That said, it's a beautiful, clean facility. The cost is very very high and not easy for my family, but we want him to have good care. I just wish there was more support for the families.

Pasadena Highlands is a nice assisted living community. My mom has been there for approximately 1 year and I haven't any complaints. It's becoming more diverse which my mom likes.

Chosen over others for individual room size; condition and appearance of facility; proximity to family; activities provided; obvious satisfaction of other residents, accessibility, professionalism, and friendliness of administrative staff. Mom is very happy there, comments on how kind all staff are to her.

We've had a good experience at WellQuest of Menifee Lakes. It's a great place - the facility is clean always. The staff is great. Just don't like how expensive it is.

Our family had an in person tour with Carmel Village and the tour experience as well as the community was all really nice, but ultimately it came down to the cost and location and that is why we did not choose it for our loved one.

We toured Carmel Village during our search for an Assisted Living facility for our loved one. The facility was good as far as the staff, cleanliness, friendliness, etc. However, it had a much more institutional feeling than other facilities that we toured.

My mother in law didn't participate in the activities, she basically was a recluse by her own choice. The quality of care...my only concern was that the staff were not always on the same page. My MIL needed more than the average care for an Assisted Living facility, so it might have been more appropriate to have put her in a Skilled Nursing facility....but she adamantly refused to go to one. I don't think she ever adapted to being there. Her health declined rapidly and we lost her after she was in there for 3 1/2 months. But we don't blame the facility. They were very supportive and accommodating when hospice had to be called in. And extremely helpful during her hospice care. It's a great facility overall. Had her health and mobility been better, she might have thrived there. Would I choose this facility if it were me? Absolutely, I would.

The staff at WellQuest is friendly and available. There are activities every day if you want to participate. The cleanliness and dining experience is very good. It is a more expensive facility, and you will need to prepare for yearly increases.

Based off of what I have heard things are going well. The location of the facility is great. Staff seem to be receptive to conversation as well. I would recommend Sterling Place to others looking for independent living.

We really like the intake administrator [name removed] she was very attentive to our family and she was very professional. While we were going through the process she was very clean about what services they offered and what to expect, We would recommend Pasadena Highlands to other family's because it provides a safe place for our loved one rather the alternative - which is being at home. However we were told there was going to be a walking club for the residents to walk around the neighborhood and at times it seems like the discourage residents from walking around so for that we would not recommend.

The WellQuest of Menifee Lake is an elegant top of the line community, everything is very well done, and it looks new. Now it is very expensive so if you are able to afford the community we would recommend this community to other families. So far we have heard no issues with the meals and there are plenty of activities going on almost every day.