Watermark Retirement Communities

Everybody is dressed well and clean. Everything inside is clean and neat. My only concern is the cost of the care level. I was hoping it would go down. I'm still waiting on the decision. Other than that it has been very good. My mother seems happy there. They take good care of her. I would certainly recommend the Rockland Place to another person. It's a really nice community with a friendly atmosphere.

Approximately one year ago, I moved my mother from a Southern California assisted living facility. She has moderate dementia and after evaluating 2-3 facilities with specialized memory care, I selected Lakeside Park. Lakeside Park has provided excellent care of my mother. It is not an easy task to look after a family member with cognitive impairment, much a group of several individuals. My mother's condition not only stabilized, but I feel her cognition had slightly improved. All of the staff members, including the front desk receptionists, housekeeping personnel, caregivers and management, were genuinely concerned with the welfare of the residents and responsive to my concerns. I visited my mother frequently during the week and on weekends, and not once did any of the caregivers (known as "care partners") demonstrate frustration, impatience or anger with any of the residents. Lakeside offered a good variety of activities for residents, as well as excellent lectures and support for family members. The chef is outstanding and prepared excellent tasting and nutritious meals. Lakeside Park has contracted with an excellent and dedicated physician who provides medical consultation for the facility. However, there is a lack of onsite licensed nursing care which may impact on administration of certain medications and I would recommend family members discuss their specific situation with Lakeside Park. After much consideration and some sadness, I decided to relocate my mother to another facility in closer proximity to my home to live out her remaining years. I hope that the new facility will be as good as Lakeside Park and will miss the people there.

Our mother (95 years old) has resided at Rose Tree Place for 7 years. We found consistently the entire staff is caring, friendly, loving and accommodating to her needs. Her care and attention to details of care & awareness has been of the highest quality. The setting of RTP has the feeling of a fine hotel on a hill surrounded by woods from the lobby to the 3 floors of the apartments. RTP is the perfect size as each staff person develops a personal relationship with each resident. The daily jammed pack group fun activities schedules has bettered her life being active & social. Mom living at Rose Tree Place has added to her quality of life and given the family quality time to spend with mom. All levels of management communicative & easily accessible for questions and concerns. We highly recommend Rose Tree Place for your loved one.

I think we have ironed out our concerns. There was some issues with bathing schedules in the beginning. They addressed our concerns right away as they do for any concern we might have. She loves the food, the portions are a little larger than what she is used to. They were sort of mid range for pricing. They were the only place that we visited that had two levels of memory care, everyone else had one level that was secure. For the in between stage of memory care, this is a really good solution.

My Dad had been living on his own in an independent living community, but his dementia problems were worsening. It was clear to my sister and myself he needed the care that assisted living would provide. I began a search of assisted living facilities, with memory care units, within an easy drive from my home. "A Place for Mom" help me with my search and they gave me a list of places that included Rose Tree Place. I looked at quite a few places and Rose tree was my first choice. My Dad has been living at Rose Tree Place for nearly seven months now and he seems to be happy there. I originally chose Rose Tree because I was very impressed with the friendliness of the staff, the spacious and bright apartments, the wide and well lit hallways, the attractive dining room, and the cleanliness of the entire place. I saw people having lunch and the food looked very good. It was comforting to know that there is always a nurse on duty day and night. I was also impressed with Pathways, the memory care unit. The unit is spacious and bright, the bedrooms are large and sunny, the unit has its own courtyard and the residents looked content. I had an opportunity to speak with the Pathways director and she seemed very friendly and caring. As it turned out my Dad's dementia was more advanced than I realized and he moved into Pathways not too long after he arrived at Rose Tree. He has a pleasant room with a double window looking out on the courtyard. In Pathways he has as much independence as he can handle but help is right there if he needs anything. He is very content in the Pathways unit and I know he is safe and getting the personal care and attention he needs.

Lakeside Park was at the top of our list after visiting several other memory care communities in the East Bay. We had to make the choice sooner than anticipated when Mom had a medical emergency and had to be moved from the hospital to a community. Fortunately, LSP had a vacancy; they and the hospital facilitated the paperwork and the move to a shared room, even loaning us furniture until we could purchase some. LSP impressed us because of the cleanliness of the facility--bottom to top, the genuine care and passion demonstrated by the staff toward the residents, the broad array of programs to keep the residents mentally and physically stimulated, and, last but not least, the fine dining, home-style experience. Mom is acclimating well, making new friends, participating in activities and basking in the attention. We always feel welcome and are so grateful that our loved one is receiving 24/7 skilled care from professionals who are called to do this very special work.

Blue Bell Place is an excellent assisted living and nursing facility. We looked at several locations in the area and Blue Bell Place far exceeded the other properties we visited. The staff is very friendly and our Mother has a large menu to choose from for all three meals. They provide many activities during the day and after dinner which keeps our Mother active and involved. The building is extremely clean and well maintained and there is a private garden for the residences to enjoy. Blue Bell Place is dedicated to the residences to insure their health and safety.

The marketing staff (Grace) was gracious and extremely helpful. A binder was sent to my mother prior to her move in which was extremely helpful (new address, lease, resources, etc.) The community is very clean, residents are everywhere (activities, dining, or just chatting) and the staff calls them by first name--very important. The daily menu is wonderful--several selections along with "sides" and desserts. The dining room is clean, spacious, and well-appointed. I would definitely recommend this community!

East Village Place was able to take my mother in on short notice, after she accepted that she could no longer live alone. By entering as a respite client, mother understood that she was going there for 30 days and could leave at the end of that time, if she really wanted to. Luckily, she liked it and has agreed to stay. This made the transition easier as it was her decision to continue. The staff has been wonderful, encouraging her to participate in the activities there but insuring that her choices are respected. I would highly recommend East Village Place.

The reception my mother and I got from Michael Bruno when we first toured Rose Tree Place was first class. When meeting us for the first time, he said to my mother "Mary you just got your hair done, it looks beautiful." I knew from that comment that Michael was a detailed oriented individual (we had just come from the hair salon)!! He made us, especially my mother, feel so very welcomed. During our tour, Michael acknowledged everyone by name, both residents and staff members. It was obvious he cared about each individual. Mom and I toured four other communities. After each tour I would ask her what she thought and she always responded "I like Rose Tree." The interesting thing about Rose Tree is, it was not even on my initial radar. A Place For Mom recommended Rose Tree as a possibility. Had it not been for that organization, mom would now be living in a different community. During the decision process, Michael called periodically to see if we had any questions. Other communities were more interested in the sale versus the correct fit for mom. Michael Bruno was concerned about my mom. Even though Michael has left Rose Tree Place and is now employed at A Place For Mom, he still reached out to me to see how my mom's move went. The support and compassion Michael has for the elderly is unsurpassable. Thank you Michael. PS. My mom has been at Rose Tree for less than 1 week. I will review again after some time has gone by to accurately rate the care, activities, etc.

I wouldn't have any problems giving them a 4. There is nurse that doesn't communicate well, but the aids that are there, the ones that take them to the living room and feed them, who are really taking care of my mother, they are fabulous. The amdin has been great, I've talked to the higher ups and they're great. I go to Eileen who is very helpful, everyone above that one nurse is fabulous. The staff is all very nice and very caring. I've shopped around and the cost is great, I do wish they would encourage her to walk more and be able to be more varied with the kind fo food they're giving her. The have her on pureed food and they can't switch to solids when she can eat them. That's their policy, I don't know where it comes from, if its state regulation or what but I do understand where they're coming from. I haven't seen alot fo activities, I go at dinner time, but I've seen them bowling and doing a music thing, they were having a good time.

The care givers are fantastic. They really try to help the residents have the best life they possibly can. The facility is a bit on the old side though it is generally well maintained. The only real issue is heating and cooling. They can only do one or the other so sometimes the room is too warm.

The staff was enormously helpful with getting everything approved and set up prior to moving in. Once moved in, all communication seemed to cease. As there was no follow-up once settled. Our move-in coordinator was no longer employed with the company. Also, there is no convenient plan of care follow up as indicated during our interview for our Assisted Living Resident. We (the family) was told to just reach it to the doctor for any questions. Then the FOOD??. We have been told it is left over lunch pretty much with a little something different added. At times, the food is unrecognizable. When the dinning hall manager was confronted and concerns were expressed, he told us to just send him a text of when dinner was not satisfying. The menu is just basic and not good quality standards for the money paid and for someone that is relying on someone to provide quality food when you can't do it yourself. Lastly, there seems to be NO updates of current events (newsletters or meetings) for Assisted Living residents or families to chime in.

I recommend Watermark! Facility is very new, maybe a year & a half to 2 yrs old. Very luxurious decor. Caregivers r courteous & attentive & caring towards the residents. Between lunch & dinner 1 caregiver does educational stuff w/the residents, and exercise so the residents r engaged & not bored. Very good food! I've had my mom in 2 other memory care facilities. Compared to the other 2 this one is the best

Staff is wonderful and so helpful. [names removed]and all the people in Concierge have been great. Have bent over backwards to make Mom's transition seamless. The only issue that Mom has made me acutely aware of is she's not a fan of the food. She's never had any nutritional guidelines that she follows. I'm sure it's bland by her standards.

The facility itself is beautiful and has a lovely garden that residents can easily access. Would recommend, but with caveat that the activities need improvement. There is 1 person that does it all. On his days off, they watch tv

The staff at blue Bell is for the most part very very good. Caring friendly on top of issues for the most part. I would clearly say a nine out of 10. [name removed], the Director Of Nursing is outstanding.

I was a respite patient so my experience is different from most. I had a short stay to recover from surgery. The majority of the staff is wonderful and caring, the food was delicious and varied. There were enough activities to keep you entertained during the day but almost nothing at night. 20 year old movies didn't appeal to me when I could stream current movies on my tablet. I guess you could say that sums up the whole living experience there: dated. The facility and furnishings are adequate but need updating badly. Many doors and restrooms are not handicapped accessible. Even ones that are supposed to be don't work. What's up with that? There are beautiful outdoor spaces to use but are extremely difficult to access, unmaintained and generally ignored by the staff. Like I said above, the direct care nursing staff and the kitchen staff really made me feel comfortable and cared for.

What we like the best about the community is the available activity's. What they could improve on our be the communication between departments is terrible, anything having to do with care points is a block wall

The staff is always very helpful. What is nice--everyone greets you by your name from day one. Made me feel that I mattered. Facility is clean and comfortable. There is no chef at this time. Hoping for someone who can cook. The ordering needs to be improved greatly. They are always out of food that is popular--need to increase the quantity.