Waltonwood Senior Living

My loved one was here. It was great in the beginning, but management changed often. They do not pay their caregivers well, have very high turnover. The staffing levels were usually half the amount promised when we moved in. The caregivers are often required to work doubles or six to seven days a week. Especially in memory care where the residents cannot speak up for themselves. A lot of the staff does care, but there are not enough of them to properly care. Management does not fill in to help when short staffed...always an issue on weekends. It is a beautiful facility, DO NOT BE FOOLED by the decor!

My father moved into Waltonwood in December of 2012 in the memory care facility. In those two years they have changed at least 3 directors, the social director three times, and wellness coordinator twice. The caregivers change weekly. My experience is that they start you off by charging with rent plus medications and level of care. Then they continually find ways to charge you by upgrading levels of care and rent increases. Example: Moving in Rent $5,345.00 per month Medication $240.00 per month Level of Care: $365.00 per month For a total of $5,950.00 per month The proposed new lease beginning December 2014: $5726 rent $ 275 medication $1295 care level 3 For a total of $7296.00 per month Once they have you in their facility, the rates go up based on their “assessment” of care level, which they can and will increase. My father needed less care, rather than more, yet they insisted on the increase. The same with the rent. They did nothing extra, yet increased the rent $381.00 per month. It became very clear to me that their motive was to squeeze as much money as they could out of the residents. When trying to discuss this, they stood firm. Unfortunately, my father died after two years. Upon moving out, we had the room cleaned within two days, and told via phone (I live 4 hours away), that no additional charges would be incurred in reference to cleaning. Even though I paid a full months rent in advance, I was charged for two days, after it was cleaned and vacated, and verbally approved. I tried to discuss this with their book keeping department [removed], and was told that she spoke with [removed] (I believe Executive Director) and would have to pay these charges. While there truly are very good caregivers, the management was less than honest and straightforward. I would never recommend Waltonwood as a place for anyone to send their loved ones. Money appears to be their main motivation.

This place is a nightmare. My mother-in-law was a resident in the assisted living area of Waltonwood. The layout of the facility is convenient if you have mobility issues. That is the only good thing I can say about the facility. My husband and I would visit at various times. The staff would routinely be found watching TV in the resident TV lounge. My mother-in-law said she would call for assistance and it would take 30 minutes to an hour for an aid to arrive. They do not care about the residents. We were absolutely stunned when we were visiting at about 7 pm one evening. The aid came in and said it was time for our mother to get ready for bed! 7pm? We were sitting there visiting!! She refused and of course the aid was upset she could not complete her "job." We had difficulty getting someone to return phone calls or messages if we had a question. The information we did receive was often incorrect. Do not consider this place if you care at all for your loved one.

We are looking for a community for Mom and toured Waltonwoods. Upon arrival we were ushered to a conference room to wait and wait AND WAIT for our marketing tour guide (we did have a prearranged appointment). Finally someone appeared, asked us a few quick questions, never asked for Mom's name or an address or phone number. We were taken on the fastest tour. Whisked thru the dinning room, past the library, barely mentioning what activities are held in the room, shown a one bedroom layout all the while she was waiting at the door to show us out eager to move on. At the end of this 10 second tour we were shown back to the conference room where the rep stood next to the door, asked us if we had any questions told us "you guys have my number if you want to call" then left us sitting there. Tour ended - show yourself out! If this person represents Waltonwoods and their way of dealing with people, don't want my mother to live there! WORST TOUR EVER,