Volante Senior Living

I purposely waited to write the review until some time to evaluate the facility to see how things leveled out after initially moving in. The apartment is great. Clean and fresh and comfortable. There should be some sort of orientation though as we have had to figure out the daily routines and schedules. Still after 2 weeks, we are not receiving many of the services promised in the brochure yet are included in the price point. To the tune of $600 additional monthly fees, many of the basics services are not being met let alone the plan details included in the additional fee. Mom is paying for daily assistance to bath, dress, and groom, yet she hasn't had a shower yet in over 2 weeks. Shampoo and toiletries stated to be provided have not made an appearance to date. We are still purchasing these items at the drug store. Trying to make an appointment to discuss this with them and I get absolutely no where. I am going to continue to pursue answers to many of my questions b/c if she isn't getting the care, we need to adjust the rate. The daily housekeeping is fine but they don't clean anything. I have been changing her sheets, cleaning her mirrors, etc. Mom asked them when the do clean the apartment, and they said it wasn't dirty, so she asked specifically to clean the toilet and they did. Once. So, I am waiting for an opportunity to speak with them. Hopefully soon.

Mom was in assisted living and now memory care. Staff who work with residents are awesome and so caring. Management is not visible and the new director, who has been there about 6 months (there is a revolving door of executive directors), is never seen in memory care. If the people who care for mom daily weren't so awesome I would have moved her out.

The staff does well at Grand Villa West considering the reputation they have to deal with from their East location. The staff seems to care about the residents, and from what I have heard, their office staff is much more qualified and experienced than Grand Villa East. I'm happy when I leave there most times. No complaints.

My parents moved into the independent living side a couple months ago, and so far we've been very pleased. The facilities are lovely and kept clean, but the most impressive part is the staff. Everyone I've met have been extremely kind friendly and patient, and my parents rave about how helpful they've been. They've also been impressed with the food, and this was one of the few facilities that offered 3 meals a day instead of 2. There have been a few glitches here and there, but the staff makes an effort to quickly resolve whatever issues arise.

The staff all know my dad's by his first name. No complaints about the food. Room is kept very clean, and laundry done, and folded so neatly. My father has been so active, that he is never in his room.

Looks like a lot of improvements are being made since the new company has taken over.

They only had double rooms available, and that wasn't going to work out for us.

Good - It is a Beautiful place nice people. Bad - They raised their prices per month anywhere from [fee removed] to [fee removed] dollars. Crazy. It's a nice place but not that nice.

Volante has changed hands twice in the less than a year my family member has been there. Staff turnover has been high as well, and just recently I have noticed a decline in hygiene care being provided. Plus they tried to double the rates at one point but backed off when we protested to such a large increase. It remains to be seen what it will be like under new management that takes over very soon. The only positive right now is that they have renovated part of the facility due to it having flooded. It's taken a very long time getting it done but does look fresh. That's about all I have to contribute at this point.

The admin [name removed] was a HUGE disappointment. I would not recommend the place besides a few nurses and [name removed]. [name removed] is a very nice person and the nurses seem pretty good but the turnover has been a lot and the admin was not at all what someone would expect.

Pros: overall the staff there have been good. Cons: It is not a nice enough area for my dad to walk around

Even though a new corporation has taken over, there are remaining loyal employees. That says a lot! Personally, I am so proud and appreciative of all the teams. Thank you for your support & service teams!

We picked this community because of the location, recommendation from you all and we loved the administration.

The building was very nice. Those that work directly with residents were great. The administration was not good at all. Both the director and head of nursing seemed to be new in their positions and very disorganized. Out of [date removed], my brother's medications were only correctly ordered and administered 2 weeks. We couldn't wait to leave the place.

It's not a bad place but there are likely places with better value. We picked this community because my loved one had a criminal background from a long time ago and couldn't pass background checks.

I have had other residents mail in my mailbox.Three different peoples mail was in my mailbox. It’s hard to get the front desk or office. Most times I just hang up.. I worry a lot because I’m waiting for some very important mail, because other residents mail was put in my mailbox,I’m afraid that the important mail I’m looking for may have been put in someone’s mail box by mistake.Otherwise I feel safe here and the staff treats me with respect.

When I went to interview top rated Baybrook, I was Impressed. Unfortunately all the information I was fed was directly related to the AL side, not memory care though they knew what I was interested in. There is no doctor on site, it is not a health care facility at all and only a few of the nurses (1 particular team) have much empathy… I’m not sure the director of MC is a good fit either. The area is very small and overcrowded which leads to many disagreements between people who are already overly stressed. Menu does not appear designed for elderly with issues (too dry, no sauces or condiments or gravy) and MC doesn’t get a choice like AL. Also, I watched a kitchen staffer eating directly out of serving pans on the line while plating dinner (unsanitary)! No help shaving, showering or dressing though I thought that was why he was there.

[removed] became Inspired Senior Living, then changed hands again and is now Volante. Since the most recent administrative staff turnover in the spring of 2024, the facility has become 100% "corporate". There've been some surface improvements for appearance, some new policies enacted, and everything is now obviously profit-driven. Some families will appreciate this, but mine really misses the home-like, happy-close-knit-team, common-sense dynamic we signed up for with [name removed]. Also, dealing with the Volante business office is a nightmare. Fortunately, some of mom's favorite caregivers from the [removed]l days are still there, but Volante no longer has an onsite nursing/care supervisor. Mom's standing order for a UA (when when she clearly has a UTI) is no longer followed through with. I'm fortunate enough to live locally and can keep tabs on missed showers/meals and other things required for mom to be healthy.

The staff members at Harborside at Melbourne are always nice in our presence. Housekeeping is pretty good. I don't know if my mother tells them to go away or not. Because there are times that the room isn't always pleasant smelling. The meals are actually very good. They really need to renovate the place. They were replacing the pool since we signed the lease. It's still a disgusting cesspool. I don't have any other place to compare it to, so I would refrain from any recommendations at this.

This is a bit hard as a new company took over. The new director has only been in place for 3 weeks. Things have been changing. Food needs improvement. Cleaning not great. Communication is now great. If there is follow through, activities are greatly improved. There is a 24 hour mandated response time. The social director had established many trips and excursions. There is a new chief.