Viva Senior Living

A bit understaffed and concerns on how many staff members have left over past 6 months due to management. The executive director is not always honest on facility issues. The remaining staff are lovely. Concerns that no RN is there in the evening. Only Med techs.

I picked this community because of location to me. Costs have gone up, the activities are not everyone's cup of tea. They need to be geared more for active people as well as for those less active. The staff are mostly wonderful, they are willing to work with the family. Memory care is considered assisted living but the doors are locked for safety. I thought there were more services than there are. Memory Care is a lot of money but it keeps dad safe.

We picked this community because, there was a bed available for the care she needed. I would recommend to others. Everyone was so kind.

Friends have asked me about Park Terrace and my response is the same -- our first impression was spot on. The facility is clean, staff is friendly and truly cares for its residents and their family members. The menu offers a wide selection. My mom often tells us about the good meal. The services are planned to meet the needs of the residents. The variety of activities is refreshing. We, including my mom, chose Park Terrace because if the above mentioned and it just felt like the right choice from the time we took our tour to move in day where everyone was so helpful.

We picked this community because of the friendly staff and residents along with activities. I would recommend to others.

My mom suffered a broken leg recently and needs a bit more care than we can provide. We scheduled a meeting at Viva and was met by Sabrina who was SO kind and thorough. We feel comfortable moving forward getting our mom in for the extra care she’ll need.

I was so glad that my sister was accepted at the Viva Senior Living. From the entrance to the administration office, everyone made us feel welcome and accommodated everything they could to meet my sister's needs. The facility is beautiful as is all the staff and the recreational facilitator goes above and beyond the patience expectation. I am so glad I can relax knowing the are taking good care of my sister, she is hard to please!

The Director [name removed] is great to work with. She has helped me emotionally as well in making the transition for my mother into the facility a pleasant one. Whether day or night she has returned my calls. I feel that she is a great asset to your company. The staff is also friendly and attentive to everyone’s needs in the memory care unit.

All the staff at Viva have been great! They are very friendly and always helpful. Always ready to answer any questions. They have several activities every day from crafts and exercises to social activities and outings. They are diligent of encouraging residents to participate. Happy hour on Friday when a DJ comes in to play music is the highlight of the week!

Since [name removed] and her team joined VIVA Senior Living Center in the spring, VIVA has transformed into an active facility where residents are family to each other and staff. She is available 24/7 to troubleshoot any problems and she always gets positive results! [name removed], the activities director, not only decorates to make VIVA festive but is infectious with her enthusiasm to encourage residents to participate in morning exercises, crafts or special entertainment etc. Clay, the dining service director, knows each of the residents by name and their food preferences. [name removed], the resident care director, is approachable and follows up with questions regarding resident care. VIVA’s caregivers are hard working and seem genuinely happy in providing help to our mother. She calls VIVA “home ”and loves her village there…and so do we! Covid was hard on all elderly care facilities but VIVA seems revitalized through the combined efforts of Millie and her team, for that, my family is VERY grateful!

Viva has been helpful and caring since day 1. They have addressed concerns and made the move for our aunt and family much easier and smoother than anticipated. Since she's been there, we continue to find them helpful and attentive to any needs. My aunt loves being at Viva. She says it best when she says, "I feel seen. I feel heard. I feel valued."

Mom was having health issues that had her in and out of the hospital as well as rehabs. We were fearful we could not give her the assistance she deserves, the Viva staff have been great at helping her with any needs she may have. We are VERY thankful for everyone there.

They were extremely helpful and caring when I needed to place my dad in assisted living. All the staff are wonderful and so caring. The staff ensure the residents get involved. I can’t thank Viva enough.

Clean Friendly Professional

The staff is very caring and competent. It is nice to know my mother is safe, cared for and the most important is the activities. Thank you. The current staff is the best!

Viva has changed this buildings atmosphere not only aesthetically, but emotionally. They truly invest themselves heart and soul. I never have to worry if my aunt is loved and cared for. it is exactly the atmosphere people need to thrive even through changes and struggles. A blessing of a building.

We would give a 5 for all categories. We are so pleased with the care our mom is receiving at Commonwealth Memory Care. The home is very well kept, the staff is amazing. We couldn't be any happier with her being there. We would absolutely recommend this community to other families.

From [name removed] and [name removed] making the initial experience so smooth to all the staff that made my dad's time there special, it just was a good experience. I live out of state and to have that level of communication and care gave me the peace of mind I didn't have prior.

Seneca Terrace is very supportive and approachable regarding any questions or concerns. Always willing to assist however they can. It is a family friendly atmosphere. They understand the challenges of their residents and work with the family to best meet their needs.